Extremely unpleasant experience with GearBest

I'm with the last response, don't let it bug you too much. I see dealing with chinese sellers as a bit of a gamble, part of the deal of them being so cheap. Sometimes I'm lucky and get good stuff and then I'm happy, sometimes I get crap stuff and I'm pretty annoyed. But I do not stay annoyed for too long, and it never helps to ban sellers: they will not care and you loose more and more options.

That said, I did not know that chinese sellers maintained blacklists :-(

Nah ,the lists are not black :bigsmile:

I’d guess that’s much of the problem right there.

People would spend time sorting out 5 tickets, 9 chat sessions, and 2 emails?
Who should do what in response to which, and do what else in response to the other ones?

If you want attention, be careful not to cost them more in paid staff time than they could hope to make having you as a customer.

You need one simple statement, in one place, and patience.

Lots of patience.

yes, because there were answer like: “I will check it for you” or “our manager not in the office now” or “you could send the mail to us” (of course without any answer).
I knew I was fooled, but I gave 10 days to solve this problem.

10 days isn’t nearly long enough. Figure a month.

And that’s only assuming you use simple words and keep all your messages in one, single ticket.

They have the same problem with their suppliers that we have with them.

Open one ticket, and one person there has to eventually understand it weil enougn to explain it to wherever they get the item.

Then someone at that end needs to figure out the problem and pass the word back.

Nobody really knows what they’re selling, til they hear from us.

Not to mention they can’t breathe over there most days.

Guesstimate what their actual profit is from interacting with you.
Try to increase that to encourage them.

Nobody’s explained capitalism to them, they’re making it up as they go.
They’re up to, oh, Dickens and choking coal smogs, remember.
They have a ways to go yet.

You people realise youre shopping at flea markets right? Why is it you expect department store service?

thanks for warning, i never even heard of Gearbest before, but now i have, and i wont be ordering anything from them.

Erm, I don’t want to sound too accommodating or appear to be advertising GB, but this year, I have had only positive experiences so far. I don’t want to be posting what I purchased but I did quite a few purchases and I have been satisfied.
I am of course very sorry to hear about your negative experience and hope nobody has to endure such problems. But then again, you got your money back, so no harm done?

+1, ain’t that the truth. It is Not retail, it is Not even wholesale. More like buying something from a guy on the street who has “Rolex” watches under his coat.

I have had good very good experiences with Gearbest and ALL of the Chinese dealers, that you can think of. I have also had very bad experiences with ALL of the Chinese dealers talked about in our forums.

If you want a good shopping experience, go to your local retailer, that you can trust. Otherwise it's a crap shoot and that is the reality of the Chinese experience. I can also guarantee that negative reviews will get you ushered out the door, so to speak. That's the way it is. Doesn't matter if it's right or wrong, it's their way of dealing, so you have to learn to work around that, or don't take the chance. They do not like being told they are wrong or that their product is wrong, so dealing with that has to be done with diplomacy. It is what it is.

You should post a copy of this in the Rating: Gearbest.com thread. Such behavior is unacceptable. Attempting to manipulate reviews. And I’d bet they have been successful in manipulating some reviews. Fraud, deliberate deception to secure unfair or unlawful gain.

But it is not just the chinese sellers, USA companies are suing people for bad reviews online.

that is different, they are suing for slander, they allege the review was not factual. these guys want you to correct your review, regadless wheather it is true or not.

Come on, you know the companies suing don’t care if its true or not. They sue under slander because what else could they sue for? “Hurting our bottom line by sharing your experience online” = slander.

if they do have that menatlity, “Hurting our bottom line by sharing your experience online” = slander. they will lose, not just that case, but a counter suite as well. it would be very unwise and unlikely for a company that has a legal dept, to file such suite with no evidence. even if they do not have legal dept, they still need a lawyer to represent them, so they must consult with him before filing.

in the case you linked, looks like comapny has plenty of evidence, of customers not being honest, at least.

That case is just one of the most recent.
When threatened with a lawsuit how many people will want to spend money on a lawyer over an online review when they could just delete the review? When you have more money than the other guy lawsuits are very commonly used as a weapon.

but they do not simply want the review to be deleted, (it actually already is deleted) they want 65k, so it is definatly not “remove the review or will sue you”. this is “we want 65k, bacause you lied about us, and we can prove it, see you in court”.

but i do have to argee, if it is remove or pay case, people will definatly rather remove then fight in court. actually i can think of 1 sue happy company that we all know, it is one of the **fire companies, and it is not chinise.

I just searched for the most recent lawsuit over an online review at consumerist.com.

very interesting website btw, thanks, i did not know about it before

I hear your pain. Recently very bad biz with Cheaper than Dirt. Readers Digest version… Cancelled order for no good reason, no contact to me, I keep trying, wait, no response, several more tries, then weak to bad responses…

Never again. I will just move on to better sellers and let future buyers beware of the bad biz.

Good luck.

While I was working in retail store, home appliances and such, sometimes we had customers that complain about everything, they would complain even before shopping something, then buy it and complain again, oftenly the would not read instructions, break the stuff and then return to the store to complain more. After several cases company made new rule “If you recognise this type of customers, be polite but do not pay much attention or offer informations about products, try to convince them that our products would not satisfy their needs and recommend them to buy elsewhere”.
It’s a common case. I had, more or less, bad experience with all vendors but they corrected that sooner or later, you just have to be patent…
Also, this is not just the case with shops we use, not that long ago I oppened 3 cases via paypal and I receved email warning from paypal that I have too much complaints in a short time (because paypal would have to return my money and they would be left to deal with ebay sellers). How strange is that.