Extremely unpleasant experience with GearBest

10 days isn’t nearly long enough. Figure a month.

And that’s only assuming you use simple words and keep all your messages in one, single ticket.

They have the same problem with their suppliers that we have with them.

Open one ticket, and one person there has to eventually understand it weil enougn to explain it to wherever they get the item.

Then someone at that end needs to figure out the problem and pass the word back.

Nobody really knows what they’re selling, til they hear from us.

Not to mention they can’t breathe over there most days.

Guesstimate what their actual profit is from interacting with you.
Try to increase that to encourage them.

Nobody’s explained capitalism to them, they’re making it up as they go.
They’re up to, oh, Dickens and choking coal smogs, remember.
They have a ways to go yet.

You people realise youre shopping at flea markets right? Why is it you expect department store service?

thanks for warning, i never even heard of Gearbest before, but now i have, and i wont be ordering anything from them.

Erm, I don’t want to sound too accommodating or appear to be advertising GB, but this year, I have had only positive experiences so far. I don’t want to be posting what I purchased but I did quite a few purchases and I have been satisfied.
I am of course very sorry to hear about your negative experience and hope nobody has to endure such problems. But then again, you got your money back, so no harm done?

+1, ain’t that the truth. It is Not retail, it is Not even wholesale. More like buying something from a guy on the street who has “Rolex” watches under his coat.

I have had good very good experiences with Gearbest and ALL of the Chinese dealers, that you can think of. I have also had very bad experiences with ALL of the Chinese dealers talked about in our forums.

If you want a good shopping experience, go to your local retailer, that you can trust. Otherwise it's a crap shoot and that is the reality of the Chinese experience. I can also guarantee that negative reviews will get you ushered out the door, so to speak. That's the way it is. Doesn't matter if it's right or wrong, it's their way of dealing, so you have to learn to work around that, or don't take the chance. They do not like being told they are wrong or that their product is wrong, so dealing with that has to be done with diplomacy. It is what it is.

You should post a copy of this in the Rating: Gearbest.com thread. Such behavior is unacceptable. Attempting to manipulate reviews. And I’d bet they have been successful in manipulating some reviews. Fraud, deliberate deception to secure unfair or unlawful gain.

But it is not just the chinese sellers, USA companies are suing people for bad reviews online.

that is different, they are suing for slander, they allege the review was not factual. these guys want you to correct your review, regadless wheather it is true or not.

Come on, you know the companies suing don’t care if its true or not. They sue under slander because what else could they sue for? “Hurting our bottom line by sharing your experience online” = slander.

if they do have that menatlity, “Hurting our bottom line by sharing your experience online” = slander. they will lose, not just that case, but a counter suite as well. it would be very unwise and unlikely for a company that has a legal dept, to file such suite with no evidence. even if they do not have legal dept, they still need a lawyer to represent them, so they must consult with him before filing.

in the case you linked, looks like comapny has plenty of evidence, of customers not being honest, at least.

That case is just one of the most recent.
When threatened with a lawsuit how many people will want to spend money on a lawyer over an online review when they could just delete the review? When you have more money than the other guy lawsuits are very commonly used as a weapon.

but they do not simply want the review to be deleted, (it actually already is deleted) they want 65k, so it is definatly not “remove the review or will sue you”. this is “we want 65k, bacause you lied about us, and we can prove it, see you in court”.

but i do have to argee, if it is remove or pay case, people will definatly rather remove then fight in court. actually i can think of 1 sue happy company that we all know, it is one of the **fire companies, and it is not chinise.

I just searched for the most recent lawsuit over an online review at consumerist.com.

very interesting website btw, thanks, i did not know about it before

I hear your pain. Recently very bad biz with Cheaper than Dirt. Readers Digest version… Cancelled order for no good reason, no contact to me, I keep trying, wait, no response, several more tries, then weak to bad responses…

Never again. I will just move on to better sellers and let future buyers beware of the bad biz.

Good luck.

While I was working in retail store, home appliances and such, sometimes we had customers that complain about everything, they would complain even before shopping something, then buy it and complain again, oftenly the would not read instructions, break the stuff and then return to the store to complain more. After several cases company made new rule “If you recognise this type of customers, be polite but do not pay much attention or offer informations about products, try to convince them that our products would not satisfy their needs and recommend them to buy elsewhere”.
It’s a common case. I had, more or less, bad experience with all vendors but they corrected that sooner or later, you just have to be patent…
Also, this is not just the case with shops we use, not that long ago I oppened 3 cases via paypal and I receved email warning from paypal that I have too much complaints in a short time (because paypal would have to return my money and they would be left to deal with ebay sellers). How strange is that.

What seems to escape many is that there are a whole slew of people all around the world, more so than in the USA, that find it to be sport to complain and get whatever they can get for free. There used be negotiation before the sale and it has changed to negotiation after the sale by holding the retailer's reputation hostage. We see it here and elsewhere. Wal-mart and many big corps started with the "give them what they want" philosophy and now they are tired of people abusing it.

I was self-employed the majority of my adult life and in management the rest. I believe and endorse the philosophy of firing the customer. Rule number one is to keep things quiet...NO FORUMS or tweets or Facebook, etc. The minute a customer resorts to that type of philosophy they are shown the door and given a farewell. As a businessman I would never advertise my customer's shortcomings or ignorance. Never have and never will and we in business see the online reviews as guerrilla warfare.

If I cannot make you happy as a customer, or you seem like the type that will forever complain about everything, then I do not want nor need you as a customer.

The same applies with these online vendors, China, USA, Korea, etc. It does not matter. I have had issues with many and my issues have always been resolved. Some take longer than others but always resolved because I handle things in a respectful and private matter. In a free world nobody is obligated to do business with anybody they do not wish to do business with. That includes customers and businesses. Two way street :)

Deleted. I don’t know the whole story so I shouldn’t have commented.

This should be a sticky on consumer business ethics.

There are too many who know they can abuse the power of Paypal and know the Chinese can not afford to pay the shipping back and will bend over and give the customer their money back and allow the customer to keep the item. Then the customer still bitches about it.
Many of these people intentionally look for an honest mistake in the item description, then order it knowing full well it is wrong, and then use that as a basis for free items.
Or one little mark in the Anodization and cry foul.
If you’re that hard up for money, start a charity.

Look at some of the Negative feedback on Ebay, a lot of it comes from people who ordered a $8 item and expected world class quality.
Good vendors still get slammed by some of these customers who will never be happy.
Bottom line “You can’t have Champagne on a Beer Budget”

I got 2 packs of the Nice brand of AAA Lithium primaries from FasTtech last week and one of them is dead. I very well could open a ticket, but I will not, because they have given me shipping upgrades in the past and it is just too trivial to make an issue out of.
The great deals outweigh the small issues to me at least.

All my issues over the years with the major China vendors have been handled to an agreeable conclusion without having to flame the vendor to get action.
If you go on a live chat or email them and do nothing but berate them and swear at them and threaten them, you will probably not get to far.
Act like an Adult and Act with Respect.
The amount of abuse that some seem to relish in delivering to a person of another culture is really Juvenile.
Call ’em as I see ’em.

Later,
Keith

+ 1000000000000 on all counts to muto and bugsy36 and rest of us like-minded netizens

Amen to that…

There are trolls and there are shills…this deserves a name. Any suggestions?