Andrew & Amanda???

djburkes. read this.
slan·der

/ˈslandər/
noun
Law
noun: slander

  1. the action or crime of making a false spoken statement damaging to a person’s reputation.
    I never made any false statements. I only stated facts. you accused me of slander and that is a lie. so you are guilty of slander.
    I agree this thread should be locked. I never blew this out of proportion. the forum did. I just told what happened to me. end of story…

Hmm…did I mention any names? Didn’t think so smart guy.

just let this drop please.

Hello Zane,
Thank you so much for dropping by. Were you expecting to receive a gratuity for your time here? Most resellers are extremely thankful to have the use of this forum. They are heavily reliant on using BLF as a communications medium in becoming better connected with their potential customers in order to appease us while bolstering sales. We also work together to resolve CS related issues and perfect the transaction process. Without this interaction, many thousands of sales transactions never would have occurred. Read that again please.

Im glad you verified how you treat your high-value repeat customers when a simple problem should arise. In particular, a respected tenured member of this forum. I believe the record clearly stated the situation in great detail, along with several recommendations to allow you to bolster customer relations while saving face. IMO, your company failed miserably by not attempting to remedy a ridiculously simple problem in which the solution should have come as second nature to the most inept sales person. You further back your stringent policy with a hostile demeanor and refusal to offer reasonable assistance, even when the customer was willing to pay extra in order to avoid lengthy delays in being able to use his flashlight. Then you attempt to falsely interject that I might be prejudice? I will disregard your ridiculous obligatory comments and firmly submit that I WILL NEVER PURCHASE FROM YOUR COMPANY! Hopefully others will take careful note of this incident and think twice before spending their money with you.

Factoid: As evidenced by the OP and through thousands of posts on BLF and most other forums - there is deep concern that anyone with a roll of tape and cardboard boxes can ship items. The informed consumer will always factor in the performance of customer service as part of the prepurchase decision, ESPECIALLY should something go wrong with the transaction or item. Im very glad I asked bladesmith what happened with his sour transaction. Because up to that point, no one had reported how they are treated when a problem does arise with your company.

We were practically begging you to seize this opportunity and show the world how you could have stepped up and reversed this ugly highly visible situation. In doing so, you might have saved a high value customer while gaining several others. But of course you chose not to, while leaving behind a permanent record of your abysmal customer service and obligatory comments for all others to read.

You also just lost a very substantial high volume government funded no-haggle purchase that would have netted a big fat wad of easy cash into your pocket with minimal effort… way to go. Stick with your stringent policies and hostile attitudes and see how competitive you are now. :wink: Perhaps the old saying: “the customer is always right”, might sometimes be true after all. The price of that 25 cent spring seems to have just increased exponentially. Any buyers? I think not.

Im done. Thank you for the time you spent in describing the unfortunate details of your sour purchase experience. You may very well have saved myself and several others from having to go through the same disappointments. In particular myself - considering the potential size of my transaction, along with the increased risk of incurring a defect(s) amongst so many items.

Imagine that, a store that doesnt sell parts, not having parts to sell/supply.

Hm, I can’t see a Deal of the Day — anyone? should be on LED Flashlights, Batteries, Chargers, Deal Of the Day, Make Offer and More!

(thanks for calling attention to this site, I hadn’t looked at it and on balance it’s got almost entirely good recommendations)

One bad experience does not negate a bunch of good ones and vise versa. However, I have read of poor service at least once from virtually every seller out there with similar statements not to use them. Does this mean that we halt this hobby? While some of the disputes are well founded others seem less so and still others are grey area. Consumer ire is based on expectation of reasonable service but may not be matched by company policies unknown or unread at the time of purchase. I don’t like the fact that I have to pay shipping on returns but most of the stuff I buy would cost a great deal more if I had to pay delivery postage so if occasionally I need to send something back that’s a cost of doing business this way. This is not a defense of poor seller practices, they occur and need to be mentioned but buying a bunch doesn’t generally get special treatment other than bulk pricing discounts and one bad spring out of hundreds should be an indictment of the manufacturer rather than the seller if the sellers return policy is adhered to. In other words, you get what you pay for.

I just placed an order from them using the “name your price” for an Armytek Viking Pro v3 .
I’ll let you all know how it goes.

I’m happy with Andrew-Amanda. I wouldn’t hesitate to buy from them again. Do I like that lights over 30 days old need to be returned to manufacturers when issues occur? No. But is this the norm for most small online light retailers? I suspect so, and also for some big ones. I agree there were some unfortunate comments made above. I know I’m a new member of this particular forum, but it seems to me this needs to be said by someone. FlashPilot, it seems to me that you must have an axe to grind here as I see no reason for you to mount an attack as you did in your response post (#33) above. Just saying…

Hopefully, you and others will continue to have great success in all of your online purchases from all vendors 100% of the time. But of course you wont if you continue to purchase. You’ll eventually find great disappointment when buying an expensive lemon and discover that there’s a great deal more to forming an opinion about a reseller than their ability to mail a package. Then you’ll probably come to realize just how badly you’ve been burned when one of your items doesn’t work as expected and you try to resolve a very simple problem through the reseller, then find yourself bitch-slapped hard for your efforts. Even worse is when you’ve already spent a great deal of money with the same vendor and realized that your loyalties to them actually had a negative value. I hope you’ll spend the time and reread this thread more carefully and in its entirety, then ask yourself what you would do if you were in the same situation as bladesmith3.

If you find that your opinions still have not changed, please dont come crying to others when confronted with a similar situation.

Just saying…

You sir are an idiot and I hope all the smart people out there pay less than 0% attention to what you and your butt buddy have to say.

FlashP, you have to hand it to our new friend DJ, he totally out debated you.

Yeah, such erudition. :wink:

FlashPilot, I hope for positive results also. But I read what a retailer’s policies are before I order and don’t order from someone who’s policies I can’t accept. Why get mad at someone who is following their policies you agreed to accept by placing your order? As for always having good luck on all my orders. Not happening. I was in on the group buy for the C22Cs, and one of the two I ordered was DOA. Am I disappointed? Of course! Am I “coming crying to others” for help? Of Course not. But then I know what I’m supposed to do to get a replacement, and have an idea of the times involved. Not really too good, but what I agreed to when I placed my order. On the other hand, if the retailer doesn’t make good on their end in getting me a replacement within a certain time, all bets are off and I’m prepared to do all I can do to make it uncomfortable for them. Paypal notification, negative ratings on their site, and in the forums, and several other actions. I obviously would never do business with them again. Sound familiar? We will see how this turns out. And I feel I need to point out that the retailer for the group buy was not Andrew-Amanda. I haven’t had a lot of interaction with them yet, but so far there have been absolutely no problems or issues with them. I will continue to buy from them. :slight_smile: Just saying :wink:

Hey,bladesmith3 and cul8r live in the same town. Maybe they can resolve this over lunch!! :slight_smile:

,just trying to add some humor!

The beauty of ALL of this is that we ALL have choices. Personally I ordered from A & A Twice,a few years ago[M3X] and just the other day for my EC11.He was expedient and answered all my questions for about 6 weeks prior to its long awaited release.

There is someone on CPF who had to send his EC11 back to A & A a few days after receiving it. He said they responded quickly and a replacement is on the way.

There is always Two sides to the story and everyone always wants to be right.

I do know this,on the German forum BANGGOOD was requesting video evidence for the defects they were having with the EC11!! If an American company asked me to do that, it would be the LAST time I ordered from them!

I may have just started more controversy! :wink:

Nope, I don’t think you stirred the pot. I’m all good with everyone and hopefully no one is mad at me either. It’d be funny if bladesmith and I were in the same business here. It’s possible as there is really only one major “industry” here.

I was not specific enough! I meant “started more controversy” in reference to my BANGGOOD comment from the German forum!!

CUL8R,CUL8R! :slight_smile:

Placed an order from them using the “name your price” for an Armytek Viking Pro v3
I sent him an offer, he counter offered and I countered his counter offer that he accepted.
He was quick to respond to emails, all that took about 15 minutes.
So I placed my order on Thursday the 22nd at 2:02pm
On Friday the 23rd at 8:40am I received my tracking info.
Today my light showed up.
I will order from him again without hesitation.

I ordered a Nitecore TM26 from them and when I got it, it was defective.The screen was acting odd and the button would not turn the light off.The customer service was quick to respond and issued an an RMA immediately. Hats off to these guys because the true test of customer service is post - sale problem solving.I will definitely order from them again.