Andrew & Amanda???

I’m happy with Andrew-Amanda. I wouldn’t hesitate to buy from them again. Do I like that lights over 30 days old need to be returned to manufacturers when issues occur? No. But is this the norm for most small online light retailers? I suspect so, and also for some big ones. I agree there were some unfortunate comments made above. I know I’m a new member of this particular forum, but it seems to me this needs to be said by someone. FlashPilot, it seems to me that you must have an axe to grind here as I see no reason for you to mount an attack as you did in your response post (#33) above. Just saying…

Hopefully, you and others will continue to have great success in all of your online purchases from all vendors 100% of the time. But of course you wont if you continue to purchase. You’ll eventually find great disappointment when buying an expensive lemon and discover that there’s a great deal more to forming an opinion about a reseller than their ability to mail a package. Then you’ll probably come to realize just how badly you’ve been burned when one of your items doesn’t work as expected and you try to resolve a very simple problem through the reseller, then find yourself bitch-slapped hard for your efforts. Even worse is when you’ve already spent a great deal of money with the same vendor and realized that your loyalties to them actually had a negative value. I hope you’ll spend the time and reread this thread more carefully and in its entirety, then ask yourself what you would do if you were in the same situation as bladesmith3.

If you find that your opinions still have not changed, please dont come crying to others when confronted with a similar situation.

Just saying…

You sir are an idiot and I hope all the smart people out there pay less than 0% attention to what you and your butt buddy have to say.

FlashP, you have to hand it to our new friend DJ, he totally out debated you.

Yeah, such erudition. :wink:

FlashPilot, I hope for positive results also. But I read what a retailer’s policies are before I order and don’t order from someone who’s policies I can’t accept. Why get mad at someone who is following their policies you agreed to accept by placing your order? As for always having good luck on all my orders. Not happening. I was in on the group buy for the C22Cs, and one of the two I ordered was DOA. Am I disappointed? Of course! Am I “coming crying to others” for help? Of Course not. But then I know what I’m supposed to do to get a replacement, and have an idea of the times involved. Not really too good, but what I agreed to when I placed my order. On the other hand, if the retailer doesn’t make good on their end in getting me a replacement within a certain time, all bets are off and I’m prepared to do all I can do to make it uncomfortable for them. Paypal notification, negative ratings on their site, and in the forums, and several other actions. I obviously would never do business with them again. Sound familiar? We will see how this turns out. And I feel I need to point out that the retailer for the group buy was not Andrew-Amanda. I haven’t had a lot of interaction with them yet, but so far there have been absolutely no problems or issues with them. I will continue to buy from them. :slight_smile: Just saying :wink:

Hey,bladesmith3 and cul8r live in the same town. Maybe they can resolve this over lunch!! :slight_smile:

,just trying to add some humor!

The beauty of ALL of this is that we ALL have choices. Personally I ordered from A & A Twice,a few years ago[M3X] and just the other day for my EC11.He was expedient and answered all my questions for about 6 weeks prior to its long awaited release.

There is someone on CPF who had to send his EC11 back to A & A a few days after receiving it. He said they responded quickly and a replacement is on the way.

There is always Two sides to the story and everyone always wants to be right.

I do know this,on the German forum BANGGOOD was requesting video evidence for the defects they were having with the EC11!! If an American company asked me to do that, it would be the LAST time I ordered from them!

I may have just started more controversy! :wink:

Nope, I don’t think you stirred the pot. I’m all good with everyone and hopefully no one is mad at me either. It’d be funny if bladesmith and I were in the same business here. It’s possible as there is really only one major “industry” here.

I was not specific enough! I meant “started more controversy” in reference to my BANGGOOD comment from the German forum!!

CUL8R,CUL8R! :slight_smile:

Placed an order from them using the “name your price” for an Armytek Viking Pro v3
I sent him an offer, he counter offered and I countered his counter offer that he accepted.
He was quick to respond to emails, all that took about 15 minutes.
So I placed my order on Thursday the 22nd at 2:02pm
On Friday the 23rd at 8:40am I received my tracking info.
Today my light showed up.
I will order from him again without hesitation.

I ordered a Nitecore TM26 from them and when I got it, it was defective.The screen was acting odd and the button would not turn the light off.The customer service was quick to respond and issued an an RMA immediately. Hats off to these guys because the true test of customer service is post - sale problem solving.I will definitely order from them again.

I had a problem with my Armytek Viking Pro v3 I had received.
So I sent an email to Andrew.
At first he thought it might be the batteries, Nope I wasn’t using XXXXfires.
So he asked me to send it back and he would check it.
I received an email a few days later and he said my light was faulty and asked if I wanted a refund or new light.
I asked for a new one but can he check it first to make sure all is fine, He did.
I got my light back and it works as expected.
Thank you Andrew and Amanda for your great customer service.

Randy

wow I must be one of the few who had crappy service ,I bought the Jetbeam hr24 with sst40 emitter for 39.00usd of flea bay in Febuary 2018 well 3 weeks ago it quit working I sent numerous emails with no response so i went through ebay third party service which H revealed a Chinese womans name out of Carloina .Again i sent email and made phone calls with no response so ebay transferred me over to pay pal who filed a dispute on my behalf .I really like the light.

Used to deal with them, had a bad experience and haven’t used since

my dispurlte from pay pal came back as langlang international sczhen China

Not that it means much but it feels like they were trying to okay on belief in supporting mom and pop shops

Just for the sake of information. Andrew (the owner) is a first generation Chinese immigrant. That might be why the paypal account still shows a base in china. We are located in Morrisvile, NC.
The business “Andrew-Amanda” is named after his children. Langlang International is just the name we base all of our other business ventures under other than flashlights and other associated products. We are a relatively small company. Just Andrew, his wife, and I (Zane, nice to meet ya) even though we are slowly expanding.

That aside, we do apologize for any bad experiences. Even though we try our best sometimes mistakes are made and things get over looked.
Just do know that we did not intentionally out of pure carelessness avoid dealing with your issue and we sincerely apologize for any unwanted stress. Thanks for your business.

I have ordered twice from them and both were good transactions with complete satisfaction on my part. I would not hesitate to buy from them in the future.They have a daily deals thread on this forum with good pricing. shipping is US based and very prompt.

I’ve done a couple of orders with A&A (ET D25C Ti. clicky and an Xtar MP1S). The Xtar was charging a bit low for my tastes and I emailed them. Since it would be more money to ship it back from Miami, I asked if I could get a credit and buy their NiteCore i4 (2014) and they said “no problemo”. I paid the difference and that was that.

The key isn’t buying, the key is how one deals with the problem cases and much like Richard at Mountain, I’ve got nothing bad to say about either and I’ve had mechanical issues with each.

Chris

I will send PM hopefully we ca. come to an agreement