Gearbest CS

Buy / Sell Budget Dealer Experiences
1

They actually refunded me twice for an order not fullfilled (Nitecore EA21). I was actually pretty pissed. But then today, I was loling. They really should have better coordination!

Chat Transcript
info: 2 customer(s) are in front of you in the chat queue right now. Please wait a moment.
info: 1 customer(s) are in front of you in the chat queue right now. Please wait a moment.
info: 1 customer(s) are in front of you in the chat queue right now. Please wait a moment.
info: You are now chatting with ‘Caden’
Caden: Welcome to Gearbest.com.How may I help you today?
info: Your chat transcript will be sent to su*@gmail.com at the end of your chat.
*: Hi Caden. I had a problem with an order number and you issued me a coupon ($57.95) to use. I already used it. It was coupon “*2” BUT you gave me 2 coupons as I see coupon “*123” for $58 unused. So, either you want to give me another coupon or you made a mistake and gave me 2 coupon instead of 1. Let me know if its a mistake or you want to give me a free coupon :smiley: Thanks!
*: …
Caden: soeey
Caden: sorry
Caden: hold on
Caden: have you placed an order?
*: No. i already used one coupon and i see you gave me another :slight_smile:
*: so you decide,
*: should I use it or you cancel it.
*: Because i think the $58 is a mistake…
Caden: just ignore it
Caden: and use the original coupon
*: Ok so I should not use it :slight_smile:
*: right
Caden: yes
*: great then
*: have a nice day!

2

HAHAHA wait so you ignored the other coupon? Shouldn’t they have disabled that coupon? Or is it still use able?

3

Its still usable. I wanted them to disable them but they can’t seem to be able to do it. :person_facepalming:

It is still active. Man they really have to step it up…

4

HAHAHAHA oh maybe you might want to give it a few days then maybe decide to use it?:wink:

5

Two options:

  1. Use it as a ‘reward’ for their poor CS (days to get refunds, being told a product is available when it is not, poor checkout (you order out of stock items) etc
  2. Be ‘honest’ and let it expire

What is beyond me is

  1. How can they issue 2 coupons for one product they did not have?
  2. Why can’t they cancel it when I told them about the mistake…
6

Hahah whatever will be will be :stuck_out_tongue:

7

PM me the coupon#, I can probably “fix it” :wink: