Gearbest CS

Buy / Sell Budget Dealer Experiences
1

They actually refunded me twice for an order not fullfilled (Nitecore EA21). I was actually pretty pissed. But then today, I was loling. They really should have better coordination!

Chat Transcript
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info: 1 customer(s) are in front of you in the chat queue right now. Please wait a moment.
info: You are now chatting with ā€˜Cadenā€™
Caden: Welcome to Gearbest.com.How may I help you today?
info: Your chat transcript will be sent to su*@gmail.com at the end of your chat.
*: Hi Caden. I had a problem with an order number and you issued me a coupon ($57.95) to use. I already used it. It was coupon ā€œ*2ā€ BUT you gave me 2 coupons as I see coupon ā€œ*123ā€ for $58 unused. So, either you want to give me another coupon or you made a mistake and gave me 2 coupon instead of 1. Let me know if its a mistake or you want to give me a free coupon :smiley: Thanks!
*: ā€¦
Caden: soeey
Caden: sorry
Caden: hold on
Caden: have you placed an order?
*: No. i already used one coupon and i see you gave me another :slight_smile:
*: so you decide,
*: should I use it or you cancel it.
*: Because i think the $58 is a mistakeā€¦
Caden: just ignore it
Caden: and use the original coupon
*: Ok so I should not use it :slight_smile:
*: right
Caden: yes
*: great then
*: have a nice day!

2

HAHAHA wait so you ignored the other coupon? Shouldnā€™t they have disabled that coupon? Or is it still use able?

3

Its still usable. I wanted them to disable them but they canā€™t seem to be able to do it. :person_facepalming:

It is still active. Man they really have to step it upā€¦

4

HAHAHAHA oh maybe you might want to give it a few days then maybe decide to use it?:wink:

5

Two options:

  1. Use it as a ā€˜rewardā€™ for their poor CS (days to get refunds, being told a product is available when it is not, poor checkout (you order out of stock items) etc
  2. Be ā€˜honestā€™ and let it expire

What is beyond me is

  1. How can they issue 2 coupons for one product they did not have?
  2. Why canā€™t they cancel it when I told them about the mistakeā€¦
6

Hahah whatever will be will be :stuck_out_tongue:

7

PM me the coupon#, I can probably ā€œfix itā€ :wink: