Rating: GearBest.com [AVOID]

I am grateful that forums like this exist. It aids in educating the consumer for making wiser and more informed decisions when buying. In doing so, word of mouth is the best form of advertising. Unsatisfied customers that happen to find these forums get excellent service for the most part.
Let us all remember, for U.S. based customers! Most/all(?) of these Asian companies are not bound to the same U.S. laws afforded to us in protecting the consumer. Most of these companies, if they were suddenly on U.S. soil, operating a business like these would immediately be shut down by the state attorneys office for dozens of violations. Owners would probably get jail time also.
So, we all take a chance in getting that good deal. The only and I mean only protection you have is Paypal. As much as most of us do not care for paypal, they are our last refuge in getting our monies back when the time comes that you get burned, and most people have. I think its a daily ritual now, or at least it seems like it, another seller on ebay making a mad dash with the cash. I have no idea why ebay still allows it. Its a simple loophole in their system that gets exploited. I can’t be the only one whos sees it.

This has also been my experience, delivery time in 6 to 14 days? Are you kidding me, they hardly ever even get it packaged for shipment in that time.

Check that products are in stock. That is something ive never had an issue. But their free shipping is slow. I gave no idea why they don’t ship ePost registered like eBay sellers do. 2-3weeks every time. LEDDNA 2 weeks both times I ordered optics. GB 3 weeks free shipping, DHL in about a week. KD and a couple others, 6 weeks.

I do agree GB needs to chill on these odd ball shipping methods from other countries. Standard air mail is faster and seemingly more reliable.

So I’m looking to build 10 Courui Big Head lights for friends and coworkers, where should I get the Hosts or lights from. 60 Days will be too long.

Fasttech.

I’ve been waiting for items I ordered in early April - items which are in stock. Customer service, when not ignoring me, or lying to me - “We are now testing the item (QC check) for you.” - keep asking me to wait a few days more and they will ship - they’ve been saying the same for weeks and weeks!!

Well, I’m at the end of the line - they’ve hung me out to dry long enough. I’ll give them a few more days to resolve my outstanding tickets and if (as I suspect they will) they ignore me or fob me off with lame excuses I’ll open a Paypal dispute to get my money back.

It’s their loss in the end - if they treat customers like donkeys they’re going to lose them and the money they were prepared to spend.

We are very sorry to heard this issue, could you please PM me your order number or ticket ID, then we could solve for you.

I registered on gearbest website…. using my email account. Some minutes later, the microsoft told me that some one was trying to change my email account password…

Weird…

Hi Fox,

I suggest that you change your email account now, and updating your email to avoid bad people do bad thing for you.

Thanks for getting in touch Gina, I’ve sent you a PM.

Is actually anybody really reading the support tickets before posting an answer?

I had following complaint:

I got the following most probably automated answer:

Not without some anger for simply not reading my complaint i answered:

Now i am waiting for the answer, which will for sure complain about the missing photo… |(

As expected, i’ll have to take a picture of a defective switch:

So my answer is as follows:

I’m deeply “impressed”… :frowning:

@UliBär,

Don’t know why GB supports did not respond to yours in this forum.

Promptly file a complaint to PayPal.

Hi UliBär,

We are very sorry for the inconvenience caused to you.

As for the defective item, we need to confirm the problem firstly. Is it cannot turn on or other problem? Could you please PM me your order number or ticket ID and send the photo or short video to us check it? Once confirm the problem, we would solve for you soon.

We do appreciate your cooperation in advance. Thanks for your understanding in this matter.

Looking forward to hearing from you.

Best regards
Gina
Gestbest Customer Service
http://www.gearbest.com/

bulls eye!

Does anyone else know why Gearbest agree to refund you but ask you to close the PayPal case first? I’ve got 2 disputes with them and they have said they will refund me but after I close the case, I’ve heard of them doing it with others on this forum but why?
I’f I close the case they could just not refund me and I’d be out of pocket unable to make a claim

Don’t do it. If they refund via Paypal the case gets closed. That’s the only way the case gets closed.

+1 !

pm the user csgearbest that you close after the refund is at your PPaccount…

I’ve got sick of the telling me to close the case, so I’ve escalated 2 disputes to claims, I have PM’d csgearbest but it feels like I’m talking to a brick wall. I want getting anywhere so this seems like the only option

Made an order 6/25, was expecting a package soon but got the notification it was shipped today….that is ridiculous. I’d recommend staying away from GEARBEST and ordering from somewhere else.