Rating: GearBest.com [AVOID]

[logindetails]

I’ve been waiting for items I ordered in early April - items which are in stock. Customer service, when not ignoring me, or lying to me - “We are now testing the item (QC check) for you.” - keep asking me to wait a few days more and they will ship - they’ve been saying the same for weeks and weeks!!

Well, I’m at the end of the line - they’ve hung me out to dry long enough. I’ll give them a few more days to resolve my outstanding tickets and if (as I suspect they will) they ignore me or fob me off with lame excuses I’ll open a Paypal dispute to get my money back.

It’s their loss in the end - if they treat customers like donkeys they’re going to lose them and the money they were prepared to spend.

[CSgearbest]

We are very sorry to heard this issue, could you please PM me your order number or ticket ID, then we could solve for you.

@logindetails

I’ve been waiting for items I ordered in early April - items which are in stock. Customer service, when not ignoring me, or lying to me - “We are now testing the item (QC check) for you.” - keep asking me to wait a few days more and they will ship - they’ve been saying the same for weeks and weeks!!

Well, I’m at the end of the line - they’ve hung me out to dry long enough. I’ll give them a few more days to resolve my outstanding tickets and if (as I suspect they will) they ignore me or fob me off with lame excuses I’ll open a Paypal dispute to get my money back.

It’s their loss in the end - if they treat customers like donkeys they’re going to lose them and the money they were prepared to spend.

[Fox]

I registered on gearbest website…. using my email account. Some minutes later, the microsoft told me that some one was trying to change my email account password…

Weird…

[gearbest]

@Fox

I registered on gearbest website…. using my email account. Some minutes later, the microsoft told me that some one was trying to change my email account password…

Weird…

Hi Fox,

I suggest that you change your email account now, and updating your email to avoid bad people do bad thing for you.

[logindetails]

@CSgearbest

We are very sorry to heard this issue, could you please PM me your order number or ticket ID, then we could solve for you.

Thanks for getting in touch Gina, I’ve sent you a PM.

[UliBär]

Is actually anybody really reading the support tickets before posting an answer?

I had following complaint:

Hello there, the order arrived, but unfortunately one of the flashlights has a defective tail switch. It does not come alight. If i bridge the switch with screwdriver, it comes alight. The other 4 flashlights work as expected, although the tints are horrible blue not nearly neutral as advertised. Best regards, xxxxx

I got the following most probably automated answer:

Dear xxxxx,
We are so sorry for the inconvenience and would be glad to offer you solutions for this case.
Would you please let us know more about the problem with the item and indicate us the following details?
Please describe the problem is with your item in details.
Please give us the item code indicated on the outer package
Please send us clear picture of defects
Kindly review warranty terms and pictures instruction are on this link：
http://www.gearbest.com/about/warranty-and-return.html
We do appreciate your cooperation in advance!
Thanks for your understanding in this matter.
We look forward to hearing from you.
Best Regards
…

Not without some anger for simply not reading my complaint i answered:

Hello, i already described the problem, but as you wish, i describe the fault again: One of the flashlights has a defective switch. It is not working, really. I can write this a hundred times, if you wish, the switch will not work after that, as it doesn’t work now. The code on the package is: E-B15-B2-204 131825904 (here is a barcode) 15.06.12() If i take a photograph, it will show a flashlight, that is not working, so it will be completely useless! Best regards, xxxxx

Now i am waiting for the answer, which will for sure complain about the missing photo… |(

[UliBär]

As expected, i’ll have to take a picture of a defective switch:

Dear xxxx,

Thank you for your cooperation.

Please give us the item code indicated on the outer package
Please send us clear picture of defects
Kindly review warranty terms and pictures instruction are on this link：
http://www.gearbest.com/about/warranty-and-return.html
We do appreciate your cooperation agian!

We look forward to hearing from you.

Best Regards
(…)

So my answer is as follows:

Hello,
i already described the problem and gave the code on the package, but as you wish, here is the code again:
E-B15-B2-204
131825904
15.06.12()

PLEASE TELL ME HOW TO MAKE A PICTURE OF A DEFECTIVE SWITCH!!!

Best regards, xxxx

I’m deeply “impressed”…

[BLightSam]

@UliBär,

Don’t know why GB supports did not respond to yours in this forum.

Promptly file a complaint to PayPal.

[CSgearbest]

@UliBär

As expected, i’ll have to take a picture of a defective switch:

Dear xxxx,

Thank you for your cooperation.

Please give us the item code indicated on the outer package
Please send us clear picture of defects
Kindly review warranty terms and pictures instruction are on this link：
http://www.gearbest.com/about/warranty-and-return.html
We do appreciate your cooperation agian!

We look forward to hearing from you.

Best Regards
(…)

So my answer is as follows:

Hello,
i already described the problem and gave the code on the package, but as you wish, here is the code again:
E-B15-B2-204
131825904
15.06.12()

PLEASE TELL ME HOW TO MAKE A PICTURE OF A DEFECTIVE SWITCH!!!

Best regards, xxxx

I’m deeply “impressed”…

Hi UliBär,

We are very sorry for the inconvenience caused to you.

As for the defective item, we need to confirm the problem firstly. Is it cannot turn on or other problem? Could you please PM me your order number or ticket ID and send the photo or short video to us check it? Once confirm the problem, we would solve for you soon.

We do appreciate your cooperation in advance. Thanks for your understanding in this matter.

Looking forward to hearing from you.

Best regards
Gina
Gestbest Customer Service
http://www.gearbest.com/

[M4D_M4X]

bulls eye!

[3Tronics]

Does anyone else know why Gearbest agree to refund you but ask you to close the PayPal case first? I’ve got 2 disputes with them and they have said they will refund me but after I close the case, I’ve heard of them doing it with others on this forum but why?
I’f I close the case they could just not refund me and I’d be out of pocket unable to make a claim

[DanielM]

@James3

Does anyone else know why Gearbest agree to refund you but ask you to close the PayPal case first? I’ve got 2 disputes with them and they have said they will refund me but after I close the case, I’ve heard of them doing it with others on this forum but why?
I’f I close the case they could just not refund me and I’d be out of pocket unable to make a claim

Don’t do it. If they refund via Paypal the case gets closed. That’s the only way the case gets closed.

[M4D_M4X]

@DanielM

@James3

Does anyone else know why Gearbest agree to refund you but ask you to close the PayPal case first? I’ve got 2 disputes with them and they have said they will refund me but after I close the case, I’ve heard of them doing it with others on this forum but why?
I’f I close the case they could just not refund me and I’d be out of pocket unable to make a claim

Don’t do it. If they refund via Paypal the case gets closed. That’s the only way the case gets closed.

+1 !

pm the user csgearbest that you close after the refund is at your PPaccount…

[3Tronics]

I’ve got sick of the telling me to close the case, so I’ve escalated 2 disputes to claims, I have PM’d csgearbest but it feels like I’m talking to a brick wall. I want getting anywhere so this seems like the only option

[illuminos]

Made an order 6/25, was expecting a package soon but got the notification it was shipped today….that is ridiculous. I’d recommend staying away from GEARBEST and ordering from somewhere else.

[CSgearbest]

@illuminos

Made an order 6/25, was expecting a package soon but got the notification it was shipped today….that is ridiculous. I’d recommend staying away from GEARBEST and ordering from somewhere else.

We are very sorry for the inconvenience caused to you. Could you please PM me your order number? Thank you.

[Tinn44]

I get the convoy s2+ today, but the goods which have been not as description. Not 4c tint and package unlike the photo in your web.

[CSgearbest]

@Tinn44

I get the convoy s2+ today, but the goods which have been not as description. Not 4c tint and package unlike the photo in your web.

Hi Tinn.

May I know your order number? I have send the PM to you. Please kindly check it. We would solve this issue for you soon. Thank you.

[jfong]

@Fox

I registered on gearbest website…. using my email account. Some minutes later, the microsoft told me that some one was trying to change my email account password…

Weird…

That’s scary! I’ve been waiting a few weeks for an order, and I dare not make an account or give them any more information just so I can maybe get better tracking information.

[chouster]

I received my Convoy C8 two days ago. The smooth reflector is full of imperfections. Not very happy with it.