Gearbest.com want me to delete thread here on BLF to get a refund.

Buy / Sell Budget Dealer Experiences
43

I agree that this is a proper forum for discussing problems with vendors. I certainly want to know the experiences of other buyers. However, it seems bad transactions are often accompanied by bad feelings and I don’t understand that at all. It’s a business transaction, no need for the drama.

I have had a couple of issues with Gearbest transactions, but I’m happy to report that they have all been worked out to my satisfaction, so far. Part of that good experience was due to discovering, here at BLF, how to use basic, translatable english in my communications and to specify exactly what I want to happen to become a satisfied customer (even if I have to accept some losses because that is often a part of business).

44

It could be something I wanted to sell yes. I do not need 11 pcs for my self. But good way to move the focus away from Gearbest.com wanted to censor me and this forum. :wink:
I have told you and the rest of the members that I don’t care about the money, or the main issue with the broken item, but I care when they ask me to censor my self, and remove a whole thread from this forum, that many people has used time on.
Who decides what threads thats is on BLF, the members and admins or Gearbest.com?

Forget about the other stuff.

45

Okay Kenneth and all; this is getting a little heated, so lets attempt mediate this a little...

There are two separate issues so we should separate them:

1) Gearbest product was faulty or behaved unexpectedly. This is possibly a safety concern but we cannot be sure whether it was the product, your cells, usage, manufacturing, etc. Always willing to give the customer benefit of doubt, but fact is it cannot be proven without testing and independent verification. This part of the issue was already raised in a separate thread and should be discussed separately. If many other customers come forward with the same problem, or it burns down someone’s house, customer injured/dies, it will be on GearBest. You are correct not to want to distribute a product you have no confidence in and suspect is dangerous. Use this in your PayPal claim and take it up with the safety governing bodies if you wish. We would all be interested in those results.

2) During the course of your support ticket, GearBest CS requested that you censor/revoke your posts here on BLF. Yes, this is a definitely a concern and valid reason for posting here to let us know. Your single mistake, possibly through language barrier or frustration in light of the situation, was to infer BLF may also be corrupt, or that Admins here are in the pocket of GearBest. Sure there are relationships between vendors and customers as expected, but this is an independent forum and the members will not react kindly to accusations against them or the Admin.

It may not have been intended, but parts of the first post come across as abrasive, and so unfortunately some of the valid and useful message is devalued by immediately getting peoples shackles up.

My personal rule of thumb is to always start off nice, polite and affable (as it seems you did in your GB ticket), and you are much more likely to get somewhere or receive the attention and resolution you desire. Most of the time, the people you’re liaising with are just workers who are not the underlying cause of the problem, so they need to be engaged to care about it and won’t take kindly to immediate harshness and disgruntlement. Then of course, as may unfortunately be required, you can always change tact to ‘bad cop’ when all else fails. Save the complaints, letters, crusades, campaigning, threats, law suits, etc until it is obvious being nice is not going to get anywhere.

Perhaps an idea from here is to leave the discussions about the actual fault to the other thread you already have. Edit the OP to remove any perceptions of campaigning, make it specifically about the topic of Vendors requesting censorship, and we can all debate that real concern like the friendly BLF community that we are.

I think we all feel your frustrations, it’s just some of the message is pushing the wrong buttons!

All the best and good luck.

Hirsh

46

Regardless of everything else here, there is some righteousness in him not just taking his money and deleting the thread, right?

47

This statement come wrong out, I admit that. But this thread is about Gearbest.com trying to decide what should be on the BLF forum, and that they want to censor me and BLF.
When a person writes that he has contacted a Admin for review of this thread, I get suspicious. Since it was on this forum I was recommended to Gearbest.com, so many times. So if a Admin think this thread is to sensitive, that it hurts Gearbest.com interest, I would ask a question why? For I can’t believe members of BLF think it’s OK that Gearbest.com dictates whats on the forum or not.

So I did not accuse the Admin to be in the pocket of Gearbest.com, but if he closed this legit thread, with real proof that Gearbest.com tries to dictates what should be on this forum, I would feel really paranoid, since I know they pay people for good reviews and good feedback.

And I have to be honest that I did not expect people to take Gearbest.com side in this thread, since the proof is there, they wanted me to delete a whole tread here on this forum, not caring about all the members that had used their valued time on the thread.
And I don’t understand why the issue with the old thread gets up again and again, this is about the info in this thread.

And when people complying of me buying Ultrafire batteries several months ago, then I loose all faith. Is it really OK for Gearbest.com to dictate what is on this forum or not, that is the question, nice if people replies to that, and not what I did back in 1997 or who shot Kennedy.

48

That had been the easy solution. Take the $66. Then get $30 more on the good reviews. Thats $96. Then I have $8 on my points account. Thats $100. I could buy several good flashlights for that.
But as I wrote in the first post, I don’t care about the money, I do not a company dictate me what I write where, I do not let them censor me, and I do not let them censor a whole forum like BLF. Just to get what I should get anyway.

49

Take an example:

You buy something from eBay and it arrives defective. You leave a negative feedback which of course affects a lot the seller rating. The seller offers you a full refund in exchange of you removing the negative feedback. This happens hundreds of times daily, is a normal eBay practice.

Is that considered censor as well? Is the eBay seller trying to limit your freedom of speech? How is that different from this situation?

Now think about this: if the seller is willing to refund you fully, then it’s no longer the seller’s fault for your accident, it’s the manufacturer’s fault. Then where comes the need for a negative campaign thread like this?

If they were actually censoring you, both of your threads would’ve disappeared already, CPF style. :slight_smile:

50

Yes that kind of censor as well. I have turned down offers like that several times. For, if they sell crap, the buyers have the right to know that. The seller can stop selling that goods, or if they still want to sell crap, they must take the consequence and get bad reviews from time to time. But of course, I should get the refund still.

If all the critic of me, that I only buy crap, that means that the store I buy from sells crap, then it’s not fair for new buyers to think they buy a good product, because of they only have good reviews. Are they selling crap, people need to know that.
Then the store can stop selling crap, and people start knowing that.

So a refund you have right on, you should get without, faking a review, feedback or deleting thread from a forum.

51

Some latitude can be given for poor English but lease make an effort to edit your own comments before posting to remove insults or slander. You have no cause to slander SB by implying he would delete your thread over advertising revenue or saying that anyone else here favors censorship simply because they disagree with you. There are already threads running on the ratings of sellers including those paying for advertising. Post there. Also, a bit less righteous indignation would go a long way towards being convincing. This thread will be ignored in 5,4,3,2,1, ignored.

52

I love troll posts. Great fun. 0:)

53

54

Yes, but we are talking about chinese manufacturers and dealers here.
Some manufacturers make clones from clones just to make a buck.
Can we really trust them to produce items in compliance with the CE standards?

Speaking for myself, I wouldn’t blindly trust a CE mark. Especially not on pretty cheap items.

55

haha, you just made my day!

56

super amusing , i love this new guy ! !

57

You letting the BLF members know that Gearbest.com is trying to censor a member of the forum, to a delete a thread with over 90 replies on it, showing you real proof, making me a troll?
So it’s totally fine that a company like Gearbest.com can dictate what is on this forum and what should be deleted? Yea, I’m a real troll. And GB is the good guys, just trying making a buck or two. And you did see the other ticket, there they pay for good reviews on different review sites. Thats also ok with you all? A good company selling good products, don’t need to pay people to write good reviews for them. But heck, I’m just a troll, so GB must do everything right.

Good for them. Then they can continue censoring this forum, and creating fake positive reviews for all future.

58

Yup, I would have done the same thing not taking the money, but in the thread he is getting too defensive. It is what it is, thanks for the heads up, the truth requires no defense.

59

He is only being defensive in response to the attacks he has had in this thread, he posts that he received an item with a dangerous fault and in short order is called a liar, told to just accept the situation and forget it, accused of making the whole thing up and more but you get the drift (or you should), then when he defends himself, which he should not have to do, he is accused of being a troll, way to go, what a nice friendly place to warn others about faulty items and shonky practices.
Note to self, keep my mouth well and truly shut if I get treated like this by a trader, Chinese or other.

Not so cheery David

60

Sooo, If I get this straight, in your original post, Top ‘o’ the page, you say you can’t trust these power banks to sell to “my customers”
NOW, you claim to just be an average Joe who supposedly blew $3000 on equipment without ever registering to be a “Legitimate” business, so this makes you by default an Under the Table “Dealer”.

So, now you blame the seller of a product they did not produce and go around threatening them and using BLF links as a Tool?
Who’s the Tool now?

You never made a website, didn’t do proper research as to the many facets of running a legitimate business and now GearBest is the bad guy because they wanted to refund ALL your money?

You could have deleted the insidious post and then when they did take care of you, followed up with a new intelligent post.
Or, if they screwed you, again you could have followed up with a new intelligent post.

But that thinking apparently is too far up the scale for you to realize.

Nuff said.
Good luck, you need it.

61

Please dont delete your thread - it serves to warn others.

Also you are a business man now if you are selling for profit. So solve this like a business, if GB can offer you credit, or reship, or discount of defective that is a path to take.

Worst case you can file with PayPal…

62

I have not come so long in the process that I’m selling much, just listed a few item on a page like Ebay. First I had to buy the stuff I wanted to sell, not much, but have a stock of 10pcs + for the items I wanted to sell.
Since I have ordered from several places, I used slow freight on most of the items, and because of that many of my items can be weeks away. So had no plan to start selling in large scale before I had it all at home.
BUT, the power banks was one of the things I had plans to sell yes. So I don’t lie when I say it is a total loss for me, since I of course will not sell them now. So then I sit with 10 Xiaomi style power bank + 1 broken. Paid $66 for it, but no use for it because of the issue with the first one.

I was planning to first see if there was a marked for my items here in Norway. I think it is, if not, my loss. And there is no “under the table dealer” in Norway. If I should start to sell them on a website, or like a real online store, or something, it’s strict rules about how much you can earn, before you have to make a real company etc.

So the plan was to use a site like the similar to ebay, to list some of my stuff, see if I get any response. Testing every thing I would have sold, so I know it working ok. Testing every battery etc.

Thats was my plan, and maybe will be my plan, but still, lots of stuff on its way. So I’m waiting, testing what I have etc.

But still, is this about me and my possible business plan, or the fact that Gearbest.com tried to censor me and dictate what BLF members should read or not??? It’s seems like you forget that. Can we take the discussion about the power bank, company etc in the other thread, and hold focus in this thread?

So sellers is not responsible for the product they sell? Lots of people in this thread has told me that I would have been responsible if I had sold broken/crap items. But you say that I would not be responsible, just the people that make it.
Thats good news. Then I can sell the rest of the item that I had the issue with, for it’s not my responsible. Indeed good news, since all I have got is crap according to other members here, so then I can sell my crap without any blame at all :smiley: