Okay Kenneth and all; this is getting a little heated, so lets attempt mediate this a little…
There are two separate issues so we should separate them:
1) Gearbest product was faulty or behaved unexpectedly. This is possibly a safety concern but we cannot be sure whether it was the product, your cells, usage, manufacturing, etc. Always willing to give the customer benefit of doubt, but fact is it cannot be proven without testing and independent verification. This part of the issue was already raised in a separate thread and should be discussed separately. If many other customers come forward with the same problem, or it burns down someone’s house, customer injured/dies, it will be on GearBest. You are correct not to want to distribute a product you have no confidence in and suspect is dangerous. Use this in your PayPal claim and take it up with the safety governing bodies if you wish. We would all be interested in those results.
2) During the course of your support ticket, GearBest CS requested that you censor/revoke your posts here on BLF. Yes, this is a definitely a concern and valid reason for posting here to let us know. Your single mistake, possibly through language barrier or frustration in light of the situation, was to infer BLF may also be corrupt, or that Admins here are in the pocket of GearBest. Sure there are relationships between vendors and customers as expected, but this is an independent forum and the members will not react kindly to accusations against them or the Admin.
It may not have been intended, but parts of the first post come across as abrasive, and so unfortunately some of the valid and useful message is devalued by immediately getting peoples shackles up.
My personal rule of thumb is to always start off nice, polite and affable (as it seems you did in your GB ticket), and you are much more likely to get somewhere or receive the attention and resolution you desire. Most of the time, the people you’re liaising with are just workers who are not the underlying cause of the problem, so they need to be engaged to care about it and won’t take kindly to immediate harshness and disgruntlement. Then of course, as may unfortunately be required, you can always change tact to ‘bad cop’ when all else fails. Save the complaints, letters, crusades, campaigning, threats, law suits, etc until it is obvious being nice is not going to get anywhere.
Perhaps an idea from here is to leave the discussions about the actual fault to the other thread you already have. Edit the OP to remove any perceptions of campaigning, make it specifically about the topic of Vendors requesting censorship, and we can all debate that real concern like the friendly BLF community that we are.
I think we all feel your frustrations, it’s just some of the message is pushing the wrong buttons!
All the best and good luck.
Hirsh