Rating: GearBest.com [AVOID]

My two Xiaomi 10000mAh usb power banks arrived this morning. Ordered 6th July, shipped Swedish Post on 8th July, with tracking still saying “2015-07-09 16:45, The shipment item is under transportation, Item received for processing”.

Xiaomi’s website shows them to be genuine products, and they were a steal at $12 iirc. I’m a happy bunny.

Yeah Swedish tracking seems useless, all my orders say the same, ordered around the same time as you.

Hi will34,

I‘m really sorry if bring you any trouble, as the language barrier and some technical issues, so sometimes our cs can’t understand it very well, beg your patience and tolerance for our cs.

I ordered 2 pair of these AWT 40A 2600 mAh cells: http://www.gearbest.com/batteries/pp_178120.html. For some silly reason, I didn't read the fine print, or the posted questions. I tested all 4 cells and all are real capacity between 1600 and 1700 mAh, while AWT 35A 2500 mAh cells I bought from F.T. tested just over 2400 mAh each.

Again, GearBest - you advertise these as "AWT Style", what does that mean? The truth is they are fake AWT's, not "AWT Style", but "AWT Fakes".

GearBest - your deceitful advertising has been taken to new levels.

Look at this under $5 light: http://www.gearbest.com/led-flashlights/pp_194279.html. You advertise it with AR lens and NEUTRAL tint, neither which is true, obviously - nothing under $5 will have an AR lens or Neutral tint LED. So, why do you make these obvious deceitful claims? Lies and more lies sell.

Almost all your Sharp Eagle ads are full of clear and obvious lies - why? Because lies sell - when you state a product has what the customer prefers, you expect it to sell more. Lies, lies, and more lies - it's a common theme now across your site. Comparing the same exact advertised products in competitive retailers, I can't find the same outrageous claims - check out Sharp Eagle ads on BangGood.

I guess I'm too gullible for something that sounds like a good deal, but the truth always prevails - they are deals too good to be true... I am backing off from any purchases, or recommending anything from GearBest for a while until I can see some sign, some hope, that GearBest becomes a little more, just a tad more, honest.

Here's a response I got in an email from GearBest to a "Question" I submitted. This is funny - they want me to submit a review I know will be not posted? I've submitted polite, well worded reviews of 3 stars or less and more cons than pros and they always get ignored.

-------------------------------------

Dear Tom E,

Thank you for your inquiry regarding 2 PCS - AWT Style IMR 2600mAh 3.7V Rechargeable 18650 Li - ion Battery

Your original question is "Why do you never post unfavorable reviews? You are deceiving everyone shopping here."
Here is the answer from Our Customer service Team: "Hi,Tom! If you want to write a review, please write it down on the "Customer Review" on the webpage. We will try to improve our website with every effort.
Thank you very much for your attention in advance.
"
Please click here for additional details regarding the item.

We hope that we have been able to help you. If you have any additional questions, you are very welcome to submit a ticket to our Support Center and we will do our very best to assist you in any way.

Kind Regards,
GearBest Team

------------------------------------------------------------------

Here's another example in an email response from a question. Clearly they admit they know not what they sell.

------------------------------------------------------------------

Dear Tom E,

Thank you for your inquiry regarding SHARP EAGLE ZQ - JJ Cree XML L2 5 Modes 2200LM LED Flashlight ( 2 x 26650 Battery Neutral White Light )

Your original question is "You are stating in the specs it has a stainless steel bezel and comes with a neutral tint and an AR lens. I know these statements are not true. Why do you intentionally deceive us with inflated false specs?"
Here is the answer from Our Customer service Team: "Hi Tom,
We regret to bring you so much inconvenience. The information of this item is provided by our supplier. We will inform our related colleagues to check it out. If any mistake caused by us, we will correct the information and update it on the webpage. Thank you very much for your feedback.
Please feel free to ask if you have further questions.
"
Please click here for additional details regarding the item.

We hope that we have been able to help you. If you have any additional questions, you are very welcome to submit a ticket to our Support Center and we will do our very best to assist you in any way.

Kind Regards,
GearBest Team

GearBest just shipped me a real Convoy S2+ after I got a fake a few weeks ago. The new one is indeed real. I will continue to buy from there because of their service. Yes, getting the correct one first would have been ideal but this is a perfectly acceptable solution for me.

Free coupon code for everyone above. It seems like GB only offers points for positive reviews. Though Albert didn't directly answer my question, he's making it clearer about why they don't publish negative reviews, even though they are researched and more honest than published ones.

I would think/hope BLF treats this unfair treatment by a vendor accordingly. I don't see other vendors doing this.

Oh points are only offered for positive reviews??? Never knew this. I’ve only bothered so far to make reviews on items I buy because I believe it will help people make a purchase or not make it but definetely not to earn 10 points.

Well, many of the pnts from these vendors are worthless - I don't use them, too many conditions, etc. I submit reviews for the same reason you do, and sure is aggravating when you put in all that time and effort for them to be ignored, specially with GearBest's inflated deceptive product specs and their lack of response to fix them up - the reviews I submit cover those issues. Worst of the worst...

Ive had 1 totally negative review that has been posted on the website. It was not removed. I don’t think they remove negative ratings.

Where? I'd love to see it. I've submitted several unposted reviews on GB, and all mine get posted on FT and BG. I never saw a negative review removed, but I don't see them posted, and others are saying the same exact thing. Maybe it's only for the products they are obviously listing inflated specs about?

Look at this Sharp Eagle light listed on GB and TMART:

http://www.gearbest.com/led-flashlights/pp_194279.html

http://www.tmart.com/SHARP-EAGLE-ZQ-SH-05-CREE-XPE-3-Mode-400-600LM-Mini-Rechargeable-Aluminum-Flashlight-with-IPX5-Gray-Black_p329621.html

I wouldn't consider TMART one of the more reputable vendors around, but they are not making up advanced specs on this light, while GB does.

Look at this review posted here on BLF: https://budgetlightforum.com/t/-/34222.

I replied to the message soliciting posting “positive reviews” at URLs supplied by GearBest offering a “big gift” as compensation:

_
Sorry, posting “positive reviews” and getting in return “a big gift” is counted as producing paid advertising — that’s the United States rule where I live.

… “material connections” (sometimes payments or free products) between advertisers and endorsers – connections that consumers would not expect – must be disclosed. … constitutes an endorsement when the message is conveyed by bloggers or other “word-of-mouth” marketers. … the post of a blogger who receives cash or in-kind payment to review a product is considered an endorsement. Thus, bloggers who make an endorsement must disclose the material connections they share with the seller of the product or service…. And a paid endorsement – like any other advertisement – is deceptive if it makes false or misleading claims.

I posted a negative review which they refused to post. I asked why and they refused to answer.

Marc.

edited out comment since the spammer got banned.

Who linked their GB ticket page here? :expressionless:

i got that too, was about to PM SB about it

Last post appears to be from a First Post FanBoy.

I was wondering how you guys were able to continue to post, and now I know:-)
-Chuck

Its TomE's post #265 thats making all this mess, he linked directly his ticket page instead of making screenshot. This should be removed from his post:

/http://support.gearbest.com/index/index/email-iframe?t=T15081502243&token=5eeb2e0a3500a9b27930297ff4aa482e&start_time=1439888829&end_time=1440061629/

Is it fixed now? Whew! Changed my setting to 300 posts/page, then could get to #265 to delete it. Used chrome - sorry bout that.

All good now, thanks :wink:
P.S. Should we all now delete our posts starting from #272 or ask mr.Admin to do that?