Great experience with Prime Lumens and Gear

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fangbuster
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Joined: 08/05/2015 - 08:35
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Location: upstate ny
Great experience with Prime Lumens and Gear
For all interested I had a great experience purchasing from Primelumens.com I ordered an Acebeam K60 which was listed as in stock when I purchased. The following morning I was informed there was a problem. When they tested the light before shipping a problem with the light was discovered and it would have to be returned to the mfg. for a replacement. I was told this would result in a wk or two delay. They asked if I wanted to continue with my order or if I wanted a refund. I told them to continue with the order understanding that the problem was beyond their control ( i am glad they test before sending) I was concerned that this wk or two would turn into a month or two. True to their word they kept me informed about the entire process and the light was in my hands before two weeks. I was impressed and would not hesitate to purchase from them again and I would not hesitate to recommend them to others ( which I am doing) Thanks and well done Prime Lumens
eebowler
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So, they tested a light that turned out to be faulty and instead of testing a new light to send to you, they ask you to wait for the manufacturer to warranty the first light? wow. Not my kettle of fish.

My gratitude to those who are willing and able to help others (in whatever way you can)! Being human is more than just existing for yourself. Smile

fangbuster
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Joined: 08/05/2015 - 08:35
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Location: upstate ny
I wondered the same. Shortly after I ordered I checked the site and the light was out of stock. Could be this was the last one and they had no replacement. —- ( best practice would be always to test the final lights when the inventory gets very low so a substitute can be made in a timely fashion ) I was not thrilled with having to wait but with all the poor poor scammy retail sites online I was happy to deal with retail operation with good communication and follow through. I will never know 100% what the problem was or even if there was one but I don’t care. i will give them the benefit of the doubt and I am still happy. I will let others draw their own conclusions.
saypat
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I have also had good communication from this company. He is more than fair. Made me several offers below his posted prices. I would do business with them.

MountainKing
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I thought that was a bad idea of an ad until I saw saypat post Big Smile

Never ever forget and forgive. Niwal**er new kid on the block trying to act tough.
http://budgetlightforum.com/node/24847
Do not support this brand.

DINODIRECTSCAM COMPANY. DO NOT BUY
http://budgetlightforum.com/node/11324?page=2#comment-254983

eebowler
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MountainKing wrote:
I thought that was a bad idea of an ad until I saw saypat post Big Smile
lol. Agreed.

My gratitude to those who are willing and able to help others (in whatever way you can)! Being human is more than just existing for yourself. Smile