Lite teck (aliexpress) AVOID!

Just a quick experience I would like to share. Some months ago I bought a Hugsby xp2 from Lite teck. It is a great light and arrived quickly, so when I found out there was an xp11 AA, I ordered one again from Lite teck. As with the first experience it arrived quickly, but the light was DOA. So I contacted them and told them. The first message was the normal reply: we will sort this out my friend. But nearly a month on still nothing. I have been asked for photos and videos which I have sent, but it has become obvious that he is trying to let the buyer protection run out.

I have warned him that if he does not sort it out I will review his store on BLF. still nothing, so I have opened a dispute, but I have no experience of aliexpress when it comes to disputes I don’t know what to expect.

Marc

AliExpress is bad in so many ways. I am battling 3 sellers there now, (one for non-delivery of items ordered, another for only shipping one item when i ordered and PAID for two, and another for a wrong item.)
AliExpress is not a good place to buy anything at all from my recent experience with them. They drag out the dispute process until the refund protections run out. Their customer communications is literally non-existent.

Put it in dispute and dont fall for the “we cant reship but rebuy it for 99 cents and get a fake tracking number”.

When they start calling you friend, this is what they really mean.

I’m biting no pillows with them! I have always had reservations with aliexpress as they don’t use PayPal, that speaks volumes to me.

It’s a shame really because lite teck have been regarded as reliable on BLF but of course any vendor that sends a working light is a decent seller, it’s when you get a duff one and ask for a replacement, that’s when you see who are good and who are bad.

Marc

The only sellers I trust on Aliexpress are Simon and Rey.

Can we see the photos maybe we can sort this out and find the problem of light on blf ? There are great members here.

I have bought from 14 dealers under the Aliexpress umbrella & have had only one problem. Item was not delivered & I raised a dispute after 43 days ( max is 45 days) & after 5 days there was no response from dealer & I received a full refund. Because of the exchange rate I actully got back slightly more than I paid :slight_smile:
All others were fine. Delivery in some cases was a bit slow but that’s par for the course.
I pay with a Debit Card so unless I have transferred money into the account the transaction will be rejected.

I’m not really saying avoid aliexpress, although I might be next week. I have had good experiences there as well, but I now understand why people don’t want to use them, you feel a bit vulnerable with PayPal.

Alipay is pretty much similar to Paypal. Just follow the standard dispute, despite whatever the seller says, and the system should work well to protect you.

Alipay is even tighter than PP - for PP, seller doesn’t reply, you have to escalate otherwise you automatically lose. With Alipay, seller doesn’t reply, you straight win by default.

No matter how discombobulated you feel

Please

Don’t post cleverly captioned pictures here that you would not want your kids to look up.


I’ve bought multiple things through Ali. Only one was bad, and I got a refund within three or four days after sending pictures.
YMMV of course.

not sure about you but lite teck is very friendly to me in my issues and settled them quick.

Do you think a 8 year old will get this picture? I don’t think so.
If a “kid” gets the meaning of that picture, it’s old enough.
I’m sure some older people have more problems getting the sense of that image.

to topic: I have a lot good experiences with AE and a only a few bad ones.
The bad ones mostly were on ultra-cheap items (5m LED 3528 Tape for 0.99 or so), mostly I got the money back.
If you just let the dispute open, it will hurt the sellers repute on AE, so they will do more stuff for you the longer the dispute is open.

Well glad to hear that the dispute system works. The thing that make be a problem is if lite teck asks me to send the light back. Postage is expensive here and not worth it.

Marc

Most annoying thing on aliexpress for me is when I buy something that is supposed to be shipped via “China Post Registered Air Mail” (often I do pay for registered shipping) but seller ships it unregistered anyway and claims it will arrive sooner and more safely, and lately, this happens more and more :Sp
Most of them never actually arrive… |(

Most of the time it’s the kids that can understand things when the parents don’t. A couple years ago on Christmas morning, my teenage grandson and I were snickering at his mother because the hat she had gotten looked like a Japanese CatchKuma hat. She didn’t have a clue. We had to explain to her what a internet meme was and why we were snickering.

I have a lot of transactions through Aliexpress. Never had a problem. Can’t say the same thing about Paypal though.

That’s a risk when buying anything direct from China no matter who the seller is or what is being bought. Buying from sellers more local to you is usually safer if there is a problem; return postage is cheaper and their response faster. It will usually cost more initially though.

You pays your money and takes your choice- one loss can offset a whole lot of previous gains from buying ‘on the cheap’.

Phil

Yeah, I’m not going to lose sleep over it, its only $5 or so. I just wanted to share my experience with you all.

Marc

+1111111
I hate Paypal, and like me, a lot of people around the net (just spend some minutes on google to read some thing about how they work).

ps
My girlfriend have +/- 100 transactions on Ali. I “just” 15. Only 1 time was bad. I was refundet.

Believe me I have had trouble with PayPal as well. I also don’t always like the way they do business. Like I say this is just my experience with a seller on Ali. When or if I get a refund, I will update.

Marc