Rating: GearBest.com [AVOID]

Its TomE's post #265 thats making all this mess, he linked directly his ticket page instead of making screenshot. This should be removed from his post:

/http://support.gearbest.com/index/index/email-iframe?t=T15081502243&token=5eeb2e0a3500a9b27930297ff4aa482e&start_time=1439888829&end_time=1440061629/

Is it fixed now? Whew! Changed my setting to 300 posts/page, then could get to #265 to delete it. Used chrome - sorry bout that.

All good now, thanks :wink:
P.S. Should we all now delete our posts starting from #272 or ask mr.Admin to do that?

who cares, leave it

+1

I was asking GB about the order I placed on July 30 and have not received. Eunice replied said it was delivered on Sept. 9. Actually, it was another order placed later (on Aug. 21) that I paid for tracking. Looks like she even didn’t ready the ticket carefully before reply.
I will wait until Oct. 1, as Gina previously requested, before taking any further actions.

I placed order with Gearbest on 10th of Sep. after reading a couple of reviews here, I got concerned and raised a ticket asking about the status of my order. Eunice told me they do a QC for a week, so my order will be out after a week.

Given I had already ordered two weeks back and the 10 day processing time was over, I asked for an ETA when this QC will be over. I was then told the item in question was in demand and was now out of stock. So I needed to wait for more time before my order was shipped.

When I promptly showed them that the item in question was listed on their site and was not showing as Out of stock. They were effectively taking orders from customers without informing of the situation, they did not budge. They replied saying they have issues with the supplier (from what I can read on the forums, this seem to be their default statement for any delivery issue brought to them).

Now given I have made the mistake of ordering via CC and not Paypal, I am not sure if I am even getting my refund if I ask for one.

If its not shipped out yet, I’m sure you can cancel. I’ve cancelled orders from Gearbest that haven’t shipped due to delay delay delay…, but watch out, they’ll try weaseling out of it by suggesting anything else to prevent you from doing a full cancel.

Well they did offer a replacement which I refused, specially after taking a look as to how they treat their customers. I mean, how can someone claim an item as OOS but still be selling on site. They are basically taking money from gullible customers without any responsibility.
The best part is their support rules seem to be different too. One of my friends, who had ordered the same item, got an offer to ship it from another warehouse whereas I did not. So not really a good experience for me to trust them with something else :slight_smile:

AGREE!

I received another message from Eunice regarding my ticket. This time, she asked me for my address and other information. Actually, these information are all on my order’s web record. I simply copied them from there. I am just wondering if she is able to navigating GB’s own web site and find information from the order records. I am so tired about this!
If anyone from GB is monitoring this thread, I would suggest you have better training for your employees. Please don’t keep wasting your customers’ time! Thanks.

Hi noname2006,

I am very sorry to hear about this situation.

Could you please PM me your order number? I will check the problem and solve for you.

Best Regards
Gina
Gearbest Customer Service
http://www.gearbest.com/

Lumintop Tool ordered from GearBest, 25 September 2015.

Shipped 28 September 2015, via China Post untracked.

Received today, 13 October 2015.

Tool is in excellent shape, and I am very happy.

Did you pay with PayPal? If so, ask them to “kindly check the Buyer Protection Policy.” And then file a dispute/claim.

If you paid with credit card, can still dispute the charge, but it will be more of an uphill battle. However, no proof of delivery generally equals full refund.

What Beaconterraone said ;)!

Finally you managed to post in the correct thread, congrats. You’re on the right path.

+1 :davie:

He was banned.

who?