is this a fair Gearbest solution ?

If the fleck on the emitter isn’t too much of a problem, you could ask them to refund to paypal the amount it will cost to get the extension tube from convoy. Or just make a paypal claim!

Hi Martin,
Agree with you.
On point #3 fyi Paypal is now 180 days to lodge a claim. :wink:

regarding the fleck…I noticed it before even putting in a battery, and not knowing what kind of substance or WHERE it’s at (on/inside dome), didn’t want to cause further damage to the LED by turning it on.
If it can indeed be cleansed with alcohol, then its a minor annoyance.
My beef is with the Gearbest advertising. I saw a L4 with a long handle, and went for it. The consumer’s question was whether the tube can be bought separately - without breaking up the package (my understanding anyway). The picture that advertised the item is blatant false advertising if the item actually DO NOT come with a LONG handle.
With Paypal refund, returning the item to China is out of the question because of return shipping cost.
Very disappointed with Gearbest, but then there are other sellers out there that I can buy from here on.

Think I’ll go on Facebook and Tweeter and pose the same question too.

To me yes! Just open the light and try to remove it! At-least try to use the light as it should not be too bothersome but even you can still dedome it.
They should have included the extension tube yes. For convoy lights better buying directly from simon at aliexpress. Here is the extension tube : http://www.aliexpress.com/store/product/18650-battery-extension-tube-for-Convoy-L4-flashlight/330416_32231337644.html

GearBest has lousy customer service and in my experience don’t even honor what they say they will do.
BangGood’s customer service has treated me very well and I feel very good about buying from them.

They have offered you a fair offer .as good or better than other chinese vendors just take it and get on with life .
gearbest has great deals and i’d take the money and spend it on batteries or 6 other lights they have at stupidly low low prices …saying “you’ll never ” is just crazy talk that only hurts you. IMHO you should expect to take a 7% loss on all purchases over the course of time . this is 40~50 to the positive .
take their offer

Open the bezel and wipe of that foreign matter. Dirt on LED is fairly common.

As mentioned, it looks like a real LD34. Centering ring and reflector look the same as Simon's website. Japanese writing inside the does not proof anything other than recycled paper.

As for the missing extender, please drop CSgearbest at PM and Gina will sort things out with you sooner than creating a dispute with Paypal. You can request for an extender at no cost, but they will ship it with free-shipping method (cheapest method to reduce their lost) unless you add $1.99 for tracking number.

Is the ‘43’ deadline for filing PayPal dispute? Didn’t PayPal extend filing deadline from xx days to 6 months?

Paypal extended the deadline to 180 days for the Netherlands. Don’t know if it is the same all over the world. Log in on your Paypal and read your terms or conditions.

its a deadline bo need to wait that long :wink:

i receive 98 %of my orders within 35 days after it is shipped.
then i start contacting the seller and he has a week to make a offer to make it good.
if not:paypal
but that is for not delivered things

if something is wrong and i open a ticket the shop has 2 weeks to give me a satisfying solution.

we are customers who sent them already our money! they owe us!

Still 45 days deadline for Uruguay.

I checked the listing - reading through all information there gives no reason to doubt that this light comes with extension tube.

Only place where its omitted is in package details, but given that its been advertised as 2x18650 light Id assume that it comes with tube as default setup!

Either they ship you the tube free of charge or you find out how much it costs elsewhere and claim partial refund through Paypal ;)!

Just looked up PayPal email:

Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

What a relief! Tomorrow is 60 days for the BLF A6 order and hoping I would get the replacement head before the deadline.

Overseas buying has it’s risks. I’ve had few problems over many years. Problems were spread over many vendors. Most made good very willingly. Only one was a real pain in the neck and a drawn out process but that was resolved with paypal help. I have learned to read everything very carefully and with a skeptical view. I take screen shots of every one and file them away “just in case”.

Well, Here on the neutral white version page http://www.gearbest.com/led-flashlights/pp_161678.html it says ;

By Dave Bui Jun-04/2015 12:06:46
Question:
May I ask if the extension for the second 18650 battery is included in the package or I will have to buy the extension to use two 18650 at the same time ?
Reply:
Hi,Dave Bui.
The extension is included in it.

They can’t even get the pages correct.

Do a screen shot of this page linked above now, before they change it to prove you read what you read when you placed the order.
Then ask for the extension tube. If they cannot provide it, they then owe you the cost of the tube from another source.
File paypay dispute, that will get things moving.
Good luck!

Regarding the ‘fleck’ - I wiped the dome with 99% isopropanol on a q-tip and it didn’t come off. May not be ON the dome surface (?)
I remember the old quartz halogen lamps of old, that any foreign matter, even oil from fingers when handling the quartz bulb will burn/fried itself into the surface because of the high temperatures, causing possible bulb failure. Quartz is also silica, same substance of the dome. If I turn on this, will similar problem occur ?
Don’t want to harp on the false advertising/refund issue anymore, but refund to Gearbest Wallet won’t help me at all, since they don’t even sell the tube separately.
Thnx for all your responses, here I get help & answers :slight_smile:

What’s your final decision?

You can buy extension tube from Simon directly here or from BG (with coupon code BLF).
40% x USD 27.2 = USD 10.88.

Exactly.

I didnt receive two orders, opened Paypal cases, GB offered refund or resend, I asked for refund, GB went mute from then on, I escalated to a claim, GB provided FAKE tracking number, the one that only tracks within a China. Now Paypal asks me to proceed but gives no other options than cancel or change dispute reason.

Will wait for a couple of days and see whether Paypal updates actual tracking information or not, they say they have not confirmed it yet, I hope they wont side with those sneaky bastards :D!