Cutter.com.au

Hi,
Is there anyone from cutter.com.au? Is this their normal procedure to stop answering your e-mails? I’m very disappointed. Guys, do you have any experience with contacting with them?

You can PM welight here.

Thx MRsDNF. That is what I’ve been looking for.

I sent a few PMs to welight and then he just stopped responding. So I just bought what I needed from IOS and Mountain Electronics instead.

Why is it that Richard who is on the other side of the planet to me can respond to emails daily yet I am still waiting on a response from almost a month ago from welight, and I have sent a follow up message earlier this month.

Because Richard is a saint. 0:)

That’s True. :wink:

+1.000.000 !

I had a problem in communicating with them and for some reason emails were not going through. It took awhile (about 8 mos) to sort out because I would send an email and wait a month or more and they would send clearly not having seen the previous one or that a reply had been sent that I didn’t receive. It was sporadic and very frustrating but in the end the order was completed and they added an MT-G2 for my pains. I believe there is maybe more than one contact for them. I don’t know if it’s some kind of server issue or what but try a few different things and don’t give up. The internet isn’t foolproof and there are either ghosts in the machines or Skynet slumbers fitfully.

Try this one mark.riley@cutter.com.au

Mark=welight=my contact which stopped responding

I read recently that Welight was currently overseas.

Have you tried contacting the store via their general email address?

Yes. And Mark replied… Once and then nothing.

I was thinking maybe you guys could help me with some of my questions until welight checks his PM.

  1. Is there some order limit which makes the shipping free?
  2. Does cutter provide tracking number for Australian Post shipments?
  3. Is the final charge in AUD or USD?

1) 100 AUD
2) they sent with DHL to austria - i opted the free postage :wink:
3) afair AUD (i payed with PayPal - let them make the conversion)

Over 100AUD, and DHL to Austria was free?

yes!

as far as i remember…
i tried right now, but cant finf the page with estimated shipping costs?

i think there was a hint like “you need 15 USD more to get free shiooing” while searching the shop and adding stuff to the cart :wink:

Thank You M4D M4X.
By the way. Love your avatar. I should make something like this with Holland for myself. :wink:

Mark has PMed me. He is in HK now at Lightfair.

Poland -no Windmills!

:smiley:

I was thinking more about something that have in common with Amsterdam and lawns but your idea is also OK. :wink:

+1