Rating: [BG] BangGood.com

26-NOV-2015 Update

Neal, any idea what happened here?

I received my second BLF A6 couple days ago, and I am very disappointed. First I thought it is DOA, then I discover that there is mechanical problem with tailcap. It is machined too deep and there is no contact with body when its screwed to the end.
So decided to send massage to BG CSservice about this, not once but third time with no answer from anyone ???

I really love buying at BG and never have bad experience like this !
BG what is going on ???

Weird. Similar thing happened to me. I Ordered a bike mount. Waited 2 weeks for shipping and ended up with a weapon mount. I was offered $5 refund (yeah right) and refused. I was considering a replacement but no stock till Dec 8th. No more waiting for me so I asked for a refund. It came a day or two later. Not ideal but far from the worst I’ve seen.

Sorry for this.

We checked, it is Ivy’s personal behavior, because get more positive review, she can get more salary.
I already told my boss, he will punish her and state to the CS won’t do this any more.
Thanks to help us to find the problem. anyone find problem please free to contact me.

It is so depressing reading this…either way, it’s so sad.

Wait. Who set up that system?

You offer one employee more pay for more positive reviews?

What could that employee have done for you?

Fix your quality control process?
Fix your warehouse packing process?
Check your suppliers for you?

Setting up an incentive like that and then punishing the employee misses the point.
It’s probably not even illegal in some countries to secretly pay for positive reviews — that’s a USA Federal Trade Commission rule, not a worldwide rule.

Your problems aren’t just that one pay-for-reviews offer — which is still being done in variations

Your problems are the real problems people have been telling you about.

Poor scapegoat (if at all true)….this is worse !

this is some CS salary scheme, you know we will send email to customer for review, more positive review,they can get some another salary

but we don't let CS to buy positive review. the review should be honest

‘Scapegoat’. Nothing will not happen to Ivy. They got found out for their game, put it on the ‘back’ of a rogue employee for the public to see they are a honest company. Everybody is happy. Nobody gets ‘hurt’.

They are at the moment probably sipping some tea thinking, “we big clever, fool americans many”

Which is why I’ve a Cart and Wish List that have been sitting around for ages now, as the last person that promised me something and didn’t deliver upon it, didn’t get a sale.
Funnily enough Banggood didn’t get the sale either!
So it doesn’t just affect the CSR yet the company too.

Neal, please ensure there’s not just scapegoats, yet Management take accountability serious enough, that they will step in to resolve issues in a positive manner.
Even if that means they have to take a loss leader sale for the sake of good will, in the long term, it maintains Banggood holds a positive name in the community.

It’s all too easy to do a Google search for bad reviews of a company these days for the bosses to ignore this.

Bought a xaomi powerbank on the 22nd of november, shipped , untracked, on the 24th and here by the 30th. A total thumbs up,what more can i say, keep up the good work! :bigsmile:

I ordered the MC1 Plus last Friday, but received the regular MC1 :frowning:

On the plus side it only took a total of 7 days to get to me.

did you mail CService@bangood.com ?

Yep, waiting on their reply. Being a Friday evening I expect I probably won’t hear back until Tuesday.

Looks like everything is sorted :slight_smile: I received a reply from customer service on Saturday which I wasn’t expecting. Both customer service reps I dealt with were pleasant and all my emails were replied to within 24 hours.

Keep up the good work BG.

Edit- I just received the replacement MC1 Plus. I placed my initial order on Nov 28 and received the first item, contacted CS, and have now received the replacement in 18 days!

Well, Banggood finally let me down. I placed an order for quite a few things which were going to be used as Christmas presents. I ordered 2 XIAOMI 10000mAh Power Banks and only received 1 :weary:

I’ve placed quite a few orders with Banggood, and prefer them over all of the other Chinese sellers; it sucks it has to happen this close to Christmas :expressionless:

In one of the Christmas sales from Banggood, they offered a set of Mityutoyo calipers for $29.99. I looked the pictures over, and searched the web to see if they were genuine. All the tell tales in the pictures made them look real, including the lock screw being more ‘landscape’ than ‘portrait’. So I ordered them 11/25. When they came in on 1/7, while they look fairly good and do measure accurately and return to zero, the lock screw is the ‘portrait’ type that the intertubes say indicates a clone.

I realize that paying $30 for a set of genuine Mityutoyo’s is unlikely, but I still feel a little taken advantage of. What say you, is this worth disputing or do I just keep it in mind for future reference.

To be honest, they will surely do what I need them to do. The biggest downside that I see is the fakes have a more limited battery life.

At the bottom of the description it says

Was this there when you purchased it?

I have no idea if that was there or not. I read it pretty closely, but it was over a month ago, and I certainly didn’t take a screenshot of the page to refer back to at this point.

I don’t think it is fair of me to expect more of a discount, so I wont ‘file’ anything more than these comments. It does seem like that Note should be a little bigger though.

I am getting anxious to get my Quinlan U11 I bought on 12/20/15 and the tracking does not update, it’s been stuck on:

2016-01-01 20:54 Shipment information sent to FedEx

25 Days in transit and counting, I hope I don’t have to file a claim… :frowning: I really want the light, what is Priority Direct Mail anyway?

I tried the direct mail option at Banggood on two orders placed on December 25th and 28th. . 17tracks can not find the numbers. Will just have to wait and see. I have always have had good luck with Banggood. Maybe the direct mail option is a bad choice.

Orders arrived three weeks after this post. No problems.