That is highly bizarre, but living in Hawaii might have something to do with it. I think it all gets shipped to the continent of the United States. The reshipped to Hawaii. I've never waited more than 14 days. What do you think?
I have noticed that FT has been slipping on shipping items that show in stock within a few days. I ordered the BTU when they brought it on board the same day and it did not ship for a whole week when it said in stock. I cancelled the order. But I went ahead and bought it yesterday because of the 20%.
I was going to order a couple of Tank 007 e09 lights, but the code KUNGHEI was invalid. It is the 14th here in New Mexico, but I do not know what it is where it is being ordered. I wish I had seen the sale earlier. The Tank 007 e09 has increased a lot in price.
I recently received an order from you for a number of items. One LED was missing from the order. I tried telling you this on your website but you wanted to have a form filled out including pictures of the front and back of the package and another picture of all the items displayed side by side. I couldn’t do this, so I spoke to your chat person. He said without the pictures I could prove nothing. I asked for your email, and gave him my email. He said you could not communicate by email.
I order a lot of stuff from you. In fact I have two orders ready to be shipped right now. If you can’t take my word that one single LED was missing from one of my orders, or make communication easier, then perhaps I should be looking for a different dealer.
I thought almost everyone had that ability these days. My first cell phone from 1999 had a camera. I photograph the front and back of the packages from any of the overseas sellers as a matter of course. I had a switch go bad on a light from GB once and even though it was only a few days old they insisted on package photos as well as content photos. So now I photograph everything that I receive.
Why am I unable to take pictures? Because I have a great number of things taking up my time right now, including taking care of an invalid person. Because I got about half a dozen packages delivered from China on the same day and all the bags look alike. Because I already opened and used a couple of the parts before I tried to notify FastTech that one small item was missing (time constraints). Because the LED that was missing is not worth the trouble or the time to take pictures, upload them to my computer, then transfer links to FastTech.
The point is, I already told them that the package arrived intact, no damage to the package, so nothing to show… I have already placed four orders with them this year for a large number of items and a fair amount of money. What ever happened to customer service?
Well I understand what you are trying to say. You just don’t want to bother with it. I get that. But if you want a company to start taking a loss and reimbursing people without proof of missing led’s or whatever it would seem fair to me that they ask for proof.
If I had enough time to make a post as long as yours I would certainly have had enough time to fulfill the simple requirements of the company to send them proof. I know, you have already spent too much time on this and need to get on with what your doing.
I’m sorry but I have to take exception when someone want to start ragging on Fasttech. They are a good company, one of the few left that give help and resolve issues without jacking you around 90 percent or more of the time.