FastTech New Arrivals & Promotion

Hi Noel. First of all, thanks for your answer. My Manker T01 black finally was shipped last Saturday 19/03/2016. I wrote you a PM!

TNT- post. Great company name for shipping lithium ion batteries… lol

"Wanker" U11 has finally shipped. Here's to a speedy delivery across the sea ;)

Bravo!

I would suggest you might have forgotten to include Fasttech’s new penchant for selling fake emitters in their products.

Two months ago I ordered a bike light from them, it was a complete POS, with LB emitters instead of the advertised Crees.

Initially, they would not even honor their return policy. All they offered was this:

*Sorry for the wait.

Our supplier confirms the new batches for the item 4036701 will be authentic Cree LED.

In your case, as this item is still usable, we’re considering to partial refund you $3 via credit card t show goodwill for customer satisfactory.

Please kindly advise so we can arrange accordingly, thanks.*
_*

It was $32 dollar light.

After a month of argueing, they say they will replace it with one that has authentic Crees, They still have not done so.

A couple of members from this forum have managed to convince Fasttech to correct some of their listings to omit the mention of authentic Cree emitters in the product descriptions.

Something has changed at Fasttech. I don’t know if the rumors of new owners are true or not, but you have to consider everything there as a pre-order now.

If I ever manage to get a decent light out of them, or my money back, I will never purchase another light from them again. They have misrepresented counterfeit emitters as authentic. They refused to honor their return policy, and 2 months after I ordered it, have not yet replaced it as they had said they would.

To date, all I have to show for my $32 is a $7 “Gift Certificate”.

Ethics. A very wise man once told me in pilot training, that the time to define your morals and ethics, is some time priour to finding yourself in a survival raft with another guy, and one ration pack.

I no longer have any confidence in FT, and would not recommend them.

I have spent many times the price of that light, just in my time spent arguing with Customer Circus at Fasttech.

Dear Noel,
Can you stock Direct thermal path Copper MCPCB such as Noctigon and Sinkpad.
Thanks

Indeed, we are especialy interested in SnikPad - FT definately miss that

I had to order those from ebay, it was the only place that is shipping them to my location…
If FT could start selling Sinkpads that would be excelent.

FastTech, I ordered an Olight pistol light March, 4th. It listed in stock and still does today. Twice I’ve written to see when it’ll ship twice the reply was it’ll be back in stock soon. However it’s description still list in stock. Is this common practice?

Do a support ticket with them asking your question in simple terms. They have never failed to get back to me within 36 hours. They do advertise 24 hours.

@ FastTech:

Here is a perfect example of issues caused by FastTech’s errant stock reporting:

On March 01, I ordered four pieces of SKU.4348605:
https://www.fasttech.com/p/4348605
As of today, this item shows as “In Stock” but my order has not yet shipped. But I’ve received the following support ticket update regarding this item:

“_We are sorry to write here that during packaging, we discovered that the item SKU 4348605 (UltraFire 18W 1*COB 1890LM 3000K LED Emitter)—(2 pcs) we were about to ship out is actually not ready for ship because we had mistaken the stock in the system.

Please note that the status of your order is displayed as packaging in the system, but actually it is not ready due to the above mentioned item. Your order will be shipped once this item is restocked. And a shipment notification will be sent to you at the same time._”

I would be much happier with FastTech as a vendor if you were more honest with your stock/inventory reporting!

Hi keltex78,

Sorry to hear that. The reason why the inaccuracy information shown in our site is mainly caused by the delay of our supplier. I have urged the merchandiser to push our supplier and let them provide the goods as soon as possible. In addition, I understand that the updating time of our stock status is really slow which may mislead customers. I have reported to our IT department and warehouse plenty of the time before but the improvement is still not obvious. I am sorry about that and will pay more attention on it and make sure we declare the correct status as soon as possible once we received information from supplier.

If you have any questions on your order, please feel free to contact me in private message and I will take full care on it.

Thank you for your understanding.

Noel

This sounds disorganized.

You’re updating the stock too fast — showing a product for sale that you expect to have, before the supplier actually delivers it.
and
You’re updating the stock too slow — showing a product for sale after you sold out and don’t have any more.

Maybe a “please check the stock and tell me if it’s available” button on each page would be helpful?

Is there someone the support people could telephone at the drop shipper or warehouse, and ask if they actually have the thing?

Hi hank,

Thank you for your suggestion. I will let the IT department to take care on adding the button or notification in product page. I understand that it is a big problem and FastTech team will try the best to improve it.

Noel

Thank you all for your support.

We have updated the list of coming Sunday Sale, check it out in post #1.

Noel

Sorry Noel but seriously, that’s the best you could come up with? :person_facepalming:
An “Authentic” crappy SK68 clone with an obviously FAKE LED, plus throwaway battery and charger.
This is BLF remember, most members here know a thing or two about lights and you insult our intelligence by promoting such rubbish here.

Hello everyone,

Thank you all for the opinions. Please suggest any products you are interested in and there will have chance to make it available in Sunday Sale.

Please note that Sunday Sale is a promotion for some selected items. We will soon offer a Site-wide discount and please keep follow us with latest update.

Noel

Thank you for your suggestion.

We have passed your inquiry to related department and will update you once it is here.

Noel

Dear all,

To celebrate the Labor Day, FastTech is going to have a 1 day site-wide promotion on May 1 (US central time). All the products will be in 15% off! Grab the chance to get this big offer!

Cheers :slight_smile:

Noel

Perfect! Will order on May 1st. Thank you FT

Been sitting on cart full of parts waiting for an excuse to pull the trigger.
15% off on May Day, that’ll work. :wink: