Official Thread for COMETA Refunding - Problem solving

I too have a cpfitalia cometa.
The lens has a chipped edge and I had to re-solder the mcpcb to make sure it doesn’t short (there were traces of the solder on the aluminium ring)
The zooming rattles when not fully zoomed in or out.
I also see a lens cap in the pictures of the sample above, mine came without.
I am not un-happy with it, it works now. But i do feel deceived since it is not up to the specs of the light I ordered.
If I had known the quality would be this bad I had ordered the Z1 instead.
If I could get a refund I would like to, the light is not as advertised.
I have not yet contacted banggood since a friend of mine ordered the light for me, I am waiting until I know what the right approach is to get a refund easily withous making him go through the hassle. (is it possible that I contact banggood from my own account with his order number?)

If I would be offered a safe and up-to specs pill, a new lens and a lens cap I’d be ok with that solution too.

I have a Cometa and I am unhappy with it.
The focusing mechanism is loose and I worry about all the other problems associated with it. This is not my first GB but is the first one I am disappointed with.
I have not contacted BG or PayPal as yet- I do not want all the bother of photographs, videos, excessive return postage costs etc.
I will follow this thread with interest and see if a satisfactory solution can be found. In the meantime the light sits in a cupboard in its box without a battery inside and will stay there.

About my Cometa…
Received, unpacked and checked visually. Only a small part of the lens edge I found broken.
Secured known problem areas and tested with 18650 without any issues.
Asked BG for refund because of dangerous device and differ from promised product. Now have to make video for them…
I’m not happy with received Cometa and don’t intend to use it, regardless of the progress of the case.
Very unfortunate that this very good idea became a victim of unprofessional desire for profit.

Many users contacted me and asked if, where and when the Cometa lights with 100% specs will be available for sale.

The answer are all negative: NO, NOWHERE, NEVER.
The project of the Cometa required to start from a Jaxman Z1 modifyied light with an XP-L hi emitter and other things.
Jaxman has said that they are not interested in producing a XP-L Hi customized version of the Z1.
Also, we had to do a lot of work to get out of BangGood the simple “repair kit”, and at this point we don’t even think they will start making “the right” Cometa now.

So, we consider the CPFItalia Light forum 2016, the Cometa, a light that was never produced and will never be produced.

I bought a Cometa and I’m not happy with it. It works, but the lens has a chipped edge and it is not as advertised. I need to know how to contact Banggood for a refund without adding a photo to my complaint. I may just go straight to PayPal because this flashlight is not what was ordered.

Banggood declined my paypal dispute with them…so now what?

Go straight to PayPal and try your luck there

I did that, but I don’t know if I can appeal the decline from banggood there. Of course the message system is down just now, so I can’t see my options.

Bought two, patched one up so it would work but it’s still very dangerous to use, have not touched the other one. Disputed with paypal and won provided I ship them back and pay shipping. The shipping would cost over half of what I paid for the lights so I would only be getting less than half my money back. Certainly not a refund under those conditions, not worth the trouble. Banggood will be the one hurting in the end as this has light has about done me in with buying Chinese lights. BG will be loosing thousands a year from me alone. Really poor business management.

Ask for Stephen. He refunded me $40USD for the shipping of my 2 torches back as well as the cost of the 2 torches I purchased.

I escalated my paypal claim to a dispute after being given the “stalling” tactics you described in the original post - being asked to take photos, videos, provide the sku number etc

I am waiting on paypals decision

The PP dispute system is really just a PP moderated and archived email system in hopes the vendor and customer can come to terms. If not, you can upgrade it to a claim and PP will decide. BG has to keep the claim to sales ratio low or Paypal will cut them off.

I received a DOA Cometa that also had a chunk of lens broken.
I contacted BG CS & after lots of emails back & forth containing lots of pictures, videos & trying various fixes they suggested, they agreed to send me a replacement.
The replacement arrived & is stuck in turbo mode.
Neither light is the spec I expected or that which was advertised.
The cheapest tracked shipping costs for me to China is over $70 on a $40 light, where do I stand ?

have you tried to make a negative review on their website?

Yes but it hasn”t appeared ?

I red that after the bad review, member has been contacted and a refound has been offered to them (they accepted and the review was not published)
Yesterday WonWurster emailed Neal again, linking this thread and the Italian one, asking full refund for all the member… They have so much to lose from this story.

Unfortunately, from our side that is all we can do.
Keep us updated.

That sounds like a short between the negative side of the emitter and the body.
We hear that happen fairly often with many lights — lights “stuck on high” and it may be an easy fix.
It can be a wire with insulation missing, or solder from the negative side of the emitter contacting the body.

Did you put tape over the solder bumps on the emitter?
Look for one of them being too high or with a whisker grounding it to the cover?

First off, I like BG. They are a habit I have developed thru BLF. Enough said on that illness :money_mouth_face:

I received 2 lights May 13, becoming a casualty in this unfortunate deception. I did not order and then stay on top of any posts since there is no time to baby sit my orders once placed. I ordered and then received them and tried them out with no prior knowledge of what I was in for. The 1A shorted out during the second cycling of mode use. I then inspected both, also a 3B, and was extremely disappointed to say the least. Was I becoming p o’d when I got online and started to learn about this cheap knock-off-attempt-in-progress and an unsafe one to top it off? You are correct! I was, . Did I let it effect my life and become irate over it? :innocent: If you said no, you are again correct, although I guess if I wasn’t so busy in life it could easily have torqued me and tempted me to get out the flame-thrower and proceed to char some arses, and rightly so :smiley: But that isn’t me, well, more accurately it could be me :weary: but not over this.

More importantly, did I at that time, and do I now have time to play any drawn-out procedure games to resolve this? Of course not and alot of others do not have time to deal with it. That is why it is refreshing to get on line (when time allows) and see this OP. THANK YOU BUDDA! It restores my gut instinct about BLF and what it is this site tries to instill in all members. IMO it is better resolve any issue with patience and respect, and call out any BS games when they are used to avoid proper settlements :+1:

For anyone interested here is a quick sequence of events.

Receive 2 lights May 13.
Rationalize that sh_t happens and accept it, then decide on what is the easiest approach to correct it AS TIME ALLOWS. :wink:
Begin BLF reading of posts to Learn of “bad” Cometa deal. AS TIME ALLOWS
Attempt claim with BG
+BG Website WILL NOT allow me to enter claim. Final “enter” command to officially submit completed claim form will not function+.
Correspond thru PP without escalating to Claim status. I want BG to do the right thing without filing PP claim. I like BG, lots of business with them.
BG responds with canned video crap.
I respond with good common sense, I politely told them to cut the crap, I do not have the time, do the right thing. I would like full credit and happily return the lights PPP, postage prepaid by BG.
I have not heard back from them since the 7th June email thru PP.

I have until the 16th to escalate this to a “claim” status.
Do you think it is necessary?

I appreciate the cordial way this post is helping to resolve this. “THANK YOU AGAIN”

Don, send it to BG in an email to customer service. That will start you claim process with them.

At this point surely BG knows what is happening and why is happening.
I think are they doing is trying to get away as much as they can.
They keep asking pics, videos, until you are tired and they can keep your money.
File a claim and put the link of this thread.
Tell paypal many other users made the claim for your same reason.
You are willing to return the light if the shipping fees are refund, or get a full refund since the light is not what you paid for.

To me is incredible how many customer are they willing to lose for a 40$ purchase, when an average customer will spend more than that in a couple of months.
Members who spent thousands of dollars on that site still got refused their right refund.