At this point surely BG knows what is happening and why is happening.
I think are they doing is trying to get away as much as they can.
They keep asking pics, videos, until you are tired and they can keep your money.
File a claim and put the link of this thread.
Tell paypal many other users made the claim for your same reason.
You are willing to return the light if the shipping fees are refund, or get a full refund since the light is not what you paid for.
To me is incredible how many customer are they willing to lose for a 40$ purchase, when an average customer will spend more than that in a couple of months.
Members who spent thousands of dollars on that site still got refused their right refund.
I will give BG another opportunity to respond to the email I just sent thru PP. I included the link in the email. I have until the 16th with PP and the emails are of their records, should a PP claim be required. I hope not
Thanks again for the assistance being provided by all!
*Why don’t we boycott Banggood *until such time as they acknowledge that they are selling defective and misleading lights. I am in the same boat as everyone else I informed BG that I will not be sending them any videos or pics. I will also not be sending them the light back as there is no reason to do this. If the lights are defective (and they are) BG will not resell them they are simply using this tactic in attempt to avoid refunding money. I ask them to simply give me store credit as they are lying about the flashlight in question.
My guess is that a BLF boycott will have little effect on BG or any of the vendors most of us frequent since we comprise a very small portion of their sales. As I said that’s just a guess on my part.
I received one, haven’t even put a cell in it after reading about some of the issues. I’m not prepared to open up and solder etc. Have been hoping there would be some kind of group refund as I had enough grief with BG when they sent flat top instead of button top cells in a previous GB. So should I go straight to PP?
Hello Banggood,
Order Number: 14073728
I’m an owner, but I too feel deceived. I’m not happy bout the deception. the light that was sent as a sample is different from the one produced and sold. The Cometa sold are cheaper, dangerous and underperforming. Complete disaster, either happened or waiting to happen. I haven’t attempted to contact PayPal about it. If something simple was done for compensation. Please give me full refund! Thanks in advance!
I also received the Cometa I ordered but haven’t even put a cell in it after reading about the issues since people started receiving them. I don’t have the modding tools and skills so I just left it unopened in its little box. I will wait and see how Banggood will help us with the Cometa. I buy frequently from their website and generally have had positive experience with them so far.
I received a full refund from my paypal dispute…. PayPal did not ask me for any additional information…. I think that there have been enough problems with similar transactions that payPal knows this issue inside and out.
This was my last transaction with bang good.
If you have not done so, I encourage you to file a paypal dispute… You will get a full refund.
Budda, I'm not clear on this. You say in the OP the sample received was a Z1, but in post #582 of the Cometa group buy here: https://budgetlightforum.com/t/-/37235/577, it clearly shows a Manker Cometa was received as a final sample, posted April 6th. Those pictures in post #582 match my Manker Cometa exactly - the styling changes, the threads, those unique differences between a Z1 and Cometa are evident.
Cyberescudo calls it a final sample and it has all the Cometa engravings as well. Now I can understand the subtle issues were not noticed, no one else apparently noticed it as well. The performance differences of course would have been measured, and if Cyberescudo didn't have the equipment, be never would have known. Also it could be this "final sample" was a pristine, hand chosen unit, or at least, carefully assembled and built, as opposed to what happened in mass production.
But clearly, he describes the pill change to accomodate a 17 mm driver, as opposed to the 20 mm driver originally spec'd, so that part of it should have been expected.
i got mine quiet early before any big issues happened i put in an 18650 flat top with the adapter i saw the tail light came on then try to turn it on but it never turned on just got hot both springs collapsed i informed banggood they sent me new front and back end i made the then recommended plastic washers and i put a 26650 in as i thought the 18650 adapter was to lose, but the exact same thing happened with a bit more delay the light was on for a few seconds.
now i think also its not good to use this light i am waiting here for a solution if nothing come the pp refund is the last option
I’ll risk getting a “rude point” by simply stating that the best solution for us is to get our $40 back without having to jump through hoops or having it cost us big money to ship it back.
That’s nice BG. I don’t know which person is under this account, but you must know that i sent a dozen of mails to Neal about this question of the COMETA, and your colleague reply when he wants to my email… and with no final solution.
The kit doesn’t fix nothing about this project, and i already suggested you and Neal what are the things to do.
I think that all these problems are caused only by you Banggood/Neal, causing too much trouble, and if you want to save your face and name on internet about a trustful company and so on, you should solve this problem in the fastest way you can.
And i mean a FULL REFUND to all users that contacted customer care (with all shipping cost also refund if they have to send COMETA back to you).
I hope that i haven’t to ask again to solve this situation. I repeat: this is caused only by you, because you haven’t followed the requirements that Cyberscudo gave to you months ago.
It’s a scam all this situation and i’m tired of your behavior.
Hello Tom.
On the post #582 I don’t see Manker writing anywhere.
As far as I know, Jaxman could make a Z1 and engrave it CPFItalia (and so on) without writing JAXMAN/JAX.
It is very possible, as you say, that this is an hand picked sample.
Also, there are a lot of ways a bigger pill can fit a smaller driver safely: the driver can be covered, there can be awell done spacer/insulator U shaped.
I’m not expert on this kind of things, but surely the cometa guys bought don’t have so nice threads and many of them don’t work at all.
Bought the Cometa and received it a few weeks ago.
I had read about the shorting issue before I got it so I had already prepared some cardboard and electric tape to cut a washer.
I bought the Cometa to offer it as a gift. Even though it works, it’s rattling a lot (thread and lense when extended).
I also didn’t get the lens cap that is on the sample picture which is very annoying as I don’t see how you could transport it safely without the cap.
Considering the safety issues and the rattling, I can’t give it as a gift. I’m not even confident to use it here or have my relative use it so it’s in the box with no battery inside. It’s pretty much now an expensive paper weight.
I haven’t filled a claim (yet) but I wish Banggood would come with an easy fix or a refund procedure.
To completely fix the light BG should make and send the users:
- new pill (redesigned, with no shorting), with new drivers, new emitters, and the bigger cables… all assembled and tested.
- new head or a new body with correctly sized threads
- new emitter cover, correctly sized and well anodized
- new lens, performing as the sample
- new tailcap (since many got their broken but the light works if you try connect the body and the battery with a wire)
new o-rings to replace the ones damaged by incorrect installation.
You can see this is not happening.
The kit BG offered contains a fraction of all the listed things, and has all the parts separated, so the members should do their own soldering.
In today’s (NPR radio) news, Jack Ma of Ali Baba is being quoted as saying the fake products coming out of China today are of better quality than the brand name products, come from the same factory, and use the same raw materials.