Official Thread for COMETA Refunding - Problem solving

I also received the Cometa I ordered but haven’t even put a cell in it after reading about the issues since people started receiving them. I don’t have the modding tools and skills so I just left it unopened in its little box. I will wait and see how Banggood will help us with the Cometa. I buy frequently from their website and generally have had positive experience with them so far.

I received a full refund from my paypal dispute…. PayPal did not ask me for any additional information…. I think that there have been enough problems with similar transactions that payPal knows this issue inside and out.

This was my last transaction with bang good.

If you have not done so, I encourage you to file a paypal dispute… You will get a full refund.

Budda, I'm not clear on this. You say in the OP the sample received was a Z1, but in post #582 of the Cometa group buy here: https://budgetlightforum.com/t/-/37235/577, it clearly shows a Manker Cometa was received as a final sample, posted April 6th. Those pictures in post #582 match my Manker Cometa exactly - the styling changes, the threads, those unique differences between a Z1 and Cometa are evident.

Cyberescudo calls it a final sample and it has all the Cometa engravings as well. Now I can understand the subtle issues were not noticed, no one else apparently noticed it as well. The performance differences of course would have been measured, and if Cyberescudo didn't have the equipment, be never would have known. Also it could be this "final sample" was a pristine, hand chosen unit, or at least, carefully assembled and built, as opposed to what happened in mass production.

But clearly, he describes the pill change to accomodate a 17 mm driver, as opposed to the 20 mm driver originally spec'd, so that part of it should have been expected.

Yeah, but that description of the “final sample” also says:

That may have been true of the final sample, but it doesn’t describe the flashlights actually delivered, and it’s not a subtle rattle.

i got mine quiet early before any big issues happened i put in an 18650 flat top with the adapter i saw the tail light came on then try to turn it on but it never turned on just got hot both springs collapsed i informed banggood they sent me new front and back end i made the then recommended plastic washers and i put a 26650 in as i thought the 18650 adapter was to lose, but the exact same thing happened with a bit more delay the light was on for a few seconds.

now i think also its not good to use this light i am waiting here for a solution if nothing come the pp refund is the last option

I’ll risk getting a “rude point” by simply stating that the best solution for us is to get our $40 back without having to jump through hoops or having it cost us big money to ship it back.

That’s nice BG. I don’t know which person is under this account, but you must know that i sent a dozen of mails to Neal about this question of the COMETA, and your colleague reply when he wants to my email… and with no final solution.

The kit doesn’t fix nothing about this project, and i already suggested you and Neal what are the things to do.
I think that all these problems are caused only by you Banggood/Neal, causing too much trouble, and if you want to save your face and name on internet about a trustful company and so on, you should solve this problem in the fastest way you can.
And i mean a FULL REFUND to all users that contacted customer care (with all shipping cost also refund if they have to send COMETA back to you).

I hope that i haven’t to ask again to solve this situation. I repeat: this is caused only by you, because you haven’t followed the requirements that Cyberscudo gave to you months ago.
It’s a scam all this situation and i’m tired of your behavior.

Kind Regards
Won
Admin of CPFItalia

Hello Tom.
On the post #582 I don’t see Manker writing anywhere.
As far as I know, Jaxman could make a Z1 and engrave it CPFItalia (and so on) without writing JAXMAN/JAX.
It is very possible, as you say, that this is an hand picked sample.
Also, there are a lot of ways a bigger pill can fit a smaller driver safely: the driver can be covered, there can be awell done spacer/insulator U shaped.
I’m not expert on this kind of things, but surely the cometa guys bought don’t have so nice threads and many of them don’t work at all.

Bought the Cometa and received it a few weeks ago.
I had read about the shorting issue before I got it so I had already prepared some cardboard and electric tape to cut a washer.

I bought the Cometa to offer it as a gift. Even though it works, it’s rattling a lot (thread and lense when extended).
I also didn’t get the lens cap that is on the sample picture which is very annoying as I don’t see how you could transport it safely without the cap.

Considering the safety issues and the rattling, I can’t give it as a gift. I’m not even confident to use it here or have my relative use it so it’s in the box with no battery inside. It’s pretty much now an expensive paper weight.

I haven’t filled a claim (yet) but I wish Banggood would come with an easy fix or a refund procedure.

Thank you.

To completely fix the light BG should make and send the users:

- new pill (redesigned, with no shorting), with new drivers, new emitters, and the bigger cables… all assembled and tested.

- new head or a new body with correctly sized threads

- new emitter cover, correctly sized and well anodized

- new lens, performing as the sample

- new tailcap (since many got their broken but the light works if you try connect the body and the battery with a wire)

  • new o-rings to replace the ones damaged by incorrect installation.

You can see this is not happening.
The kit BG offered contains a fraction of all the listed things, and has all the parts separated, so the members should do their own soldering.

In today’s (NPR radio) news, Jack Ma of Ali Baba is being quoted as saying the fake products coming out of China today are of better quality than the brand name products, come from the same factory, and use the same raw materials.

I guess he didn’t get the memo.

More proof the chinese government not only looks the other way when it comes to international intellectual property theft, but endorses it.

:
mine works fine but it’s not the one I paid for. I would at least like their repair kit. Would prefer a whole new pill, but will take the repair kit to make as safe as possible.

I did do all suggested repairs and spent $8 for kapton tape.

I escalated my dispute to a PP Claim. I hope Neal has good results in correcting this and I would wait longer to file a claim but I only have until tomorrow to do it. Better safe than sorry.

Neal, if you are able to resolve this please PM me and I will gladly cancel my PP claim. Thank you for trying to do what you can for all involved. :+1:

Budda, thank you for being involved. :+1:

PS, if I had the ability to confidently “re-work” the safety issues with these lights, I would. However, I don’t and would never feel comfortable using one myself or “giving one as a gift” as was my purchasing intentions.

Also, why isn’t BG offering to have U.S.A. customers return the lights to the a U.S.A. BG affiliated warehouse? That way they have the lights back and a big savings in their return shipping expense vs. returning to China. Just a thought. Thanks

I also filed a Paypal claim after they rejected my first request for refund. Got a new email from GB today:

So just BS, sent them a new mail with the link to this thread (fot second time).

Ok, let us stop beating around the bush.

This picture was taken from Post 582 about the Final Sample.

Notice the anodized disc. It is nothing at all like the Jaxman Z1. It is the Cometa we received.

In this group buy we got what was, for whatever reason; presented to us as the ‘Final Sample’ in Post 582.
That is what we received.

In my opinion it does not excuse the loose zoom threads, battery shorting on pill, extremely sloppy oversize driver pocket, poor quality glass that a few have experienced, nor the fact that this was advertised as a Jaxman Z1 host from the very outset…… as well as anything I may have overlooked.

PLEASE Take Note of the Next Sentence

In fact it is still stated in ORIGINAL POST it is a Jaxman Z1 host. :person_facepalming:

As far as I am concerned the 8 links below I posted originally a month ago sum up the Cometa disaster in a nut shell.

Like it or not however……. it is what it is.

YMMV = Y our M ileage M ay V ary

Exhibit 1 / Post 1-Totally Convoluted
Exhibit 2 / It Begins
Exhibit 3 / It Thickens, With Misunderstanding Starting
Exhibit 4 / It Was A Collaboration
Exhibit 5 / Final Specs with Pics Posted By Cyberescudo
Exhibit 6 / Cyberescudo says You decide.
Exhibit 7 / Contradictions hiding in plain sight
Exhibit 8 / At The End Of The Day It Turns Out ‘hank’ Had It Pegged After All
.
.
edit: to add ‘was’ in second sentence

Which variety of “Super Lube” works to tighten up the Cometa zoom threads?

I’m guessing it’s not this one: Nuclear Grade Synthetic Grease

I have used THIS ONE and THIS ONE because I had them both on hand. I can’t tell a dimes worth of difference between them on the Cometa. They both seem to “”tighten up”” the sloppy Cometa zoom threads a teeny tiny bit.

I am sure the one you mentioned would also work well.
.
edit: To change ‘tiny’ into ‘teeny tiny
teeny tiny’ = Barely perceivable

I don’t know, but the picture of the final release looks like the focus head threads are much more squared off like the Jax Z1, than the Cometa threads. The Cometa threads are very triangular, at least on my sample.

But look at the anodized disc they are totally different. On the Jaxman the threads are on the outside of the disc and it screws down into the tube. It does not stick out above the tube like the Cometa.