I just gave up ordering from Gearbest,
I can not even access my account, they do send password reset e-mails, but none has been received.
One of my un-tracked orders got lost, I requested a resent, they said they would do, but not received the resent package after 2 months.
e-mails to CS department about account access also not got answered.
Previous lost package problem has been solved by CS with a resent and I have actually received it after 30-40 days.
Yeah, I’m pretty sure my stories could just as well have been reversed, but so far I have nothing but positive things to say about Gearbests CS, and some not quite as good with Banggood. But then again, I have loads more orders from BG, so the probability for issues with them is increased a lot. Also, I see long delivery times and bad CS as the trade off for the low prices, so I don’t mind… so much 
Sure, I’ll share any issues I have had with ordering online. I just get really annoyed with people that are rude to the poor bastards in CS departments. It’s rarely (if ever) their fault, they are hired to do a job, and they are told how to do it. My guess is they will lose their job if they are not following protocols, so I bite my tongue and do what they want. If that doesn’t work, I would eventually go to paypal, but never had to do that so far.
thanks for this thread. it made me aware of how the CS for both companies work.
I am very new to this forum and also with Banggood.
My experience with them so far though has been pleasant and hopefully it will stay that way. My very first order with BG was also my very first Astrolux. I had to to order twice because the first time was cancelled because of some issue with Paypal. After that was cleared up, they shipped it three days later but I was surprised that it actually arrived within 7 days. So for me it was worth the extra I paid for expedited shipping. The only not so good with BG, but I would say it is the courier’s fault and not BG itself was that the courier delivered it to my neighbor instead of me. They did not even bother informing me that they delivered it with my neighbor. Good thing, that neighbor was a good friend otherwise I would been screwed. The courier they use also has tracking but unfortunately it is not updated on time because at the time of delivery, the status was like “in pickup hub or something”.
so yeah, I am waiting for my second order with BG right now an Astrolux ao1 and some few minor electronics. This time trying their standard free shipping. Let us see how this goes.
as for Gearbest, hmmmmm……
I’ve had excellent CS from Banggood for a defective item I received recently, and not so good from Gearbest for a missing item a while back, and now for a defective item. Now that I’ve opened a dispute with paypal, they’re willing to refund my money. Called paypal and they told me not cancel my dispute because I can’t reopen it if gearbest doesn’t make good on their offer.
Very interesting, keep the reports coming.
GearBest: 1 order with two tickets
BOTH tickets resolved in less than 24 hours with one message for each ticket.
My experience with GearBest at this point is 110% positive
It is nice to find a company that does not punish the customer for things that are not the customers fault.
——————————————————————————————————————————————————
Banggood: 1 order with “problems”
The light was not as advertised. That could be overlooked, by me anyway. The driver end of the pill was the real problem, that I will not overlook.
Dealing with Banggood has been a total JOKE……… :person_facepalming:
“Solutions” supposedly reached, but then “solutions” are out of stock or seemingly forgotten.
So back to emails and broken promises. :person_facepalming:
This has all finally gotten to the point of being tiring to me instead of entertaining……
This has been going on for over 5 weeks, and I have participated this long just because I have had extra time on my hands and actually wanted to see how far the “madness” would go.
Well, no more extra time on my hands and the “madness” has gone far enough……
That email was sent last night, I’m waiting on the reply.
I might also add that each and every contact with both GearBest & Banggood has been completely cordial and non-threatening in any way.
With Banggood there has been no threat of PayPal claim… no threatening language of any type what so ever.
Heck, I’m on a first name basis with a couple of the Banggood CS people. 
But enough is enough……
All this to say my experience with Banggood is far, far, far…. less than stellar. 
… :cry: …… :weary:
Oh, yeah…… just today had another small claim with Banggood. This one will be handled differently by me however. Oh, I will still be completely cordial…. I just won’t put up with the “madness” this time.
I don’t need to see how far it will go, I already know… it is endless.
Gearbest CS is not too bad, but it's true - at first they try to refund as low as possible. Still what counts in the end is that they will refund the full amount in the end.
For instance once I received faulty watch from them, and one digit of the minutes section wasn't working... When I opened an dispute, I got hilarious propositions from the CS like "you can still use it". In the end I got full refund, but I admit it is vexing that they try to lowball you with crap like 50% refund, and retarded propositions (who in their right mind would gift an defective digital watch).
I have never purchased from BangGood, but I do plan to order Astrolux A01 from them. (BTW are A01 still OK to buy, since Manker is not making them for BG anymore?)
A small oftopic, but I will also add AliExpress here and I must say that AliExpress are very customer friendly and the CS is good. Every dispute I had with sellers on AliExpress went very smoothly for me. Just make sure you have video and photo's, watch your shipment deadlines and there is no way a seller can lowball you in any way.
Gearbest:
Never had any problems with ordering and shipping therefore no customer contact experience.
Banggood:
Never had problems ordering and with shipping. A few customer service encounters and all were positive.
Aliexpress:
I would say the CS, ordering and payment is miles above the two above.
All of my orders are shipped with tracking.
Why you said its miles above the other two, i thought you had only good experience with GB and BG? Whats so bad about the payment and ordering regarding GB and BG? I always get a tracking number by the way
The CS of GB is excellent, they refund money if the product is faulty which is super fair.
For me it has been six of one and half a dozen of the other. Banggood is better at getting stuff to your door and Gearbest is better if something is wrong with the item (Banggood don’t really do guarantees). You pays your money and makes your choice as they say.
Gearbest has pretty fast shipping as well, it depends on your desired shipping method, i always select germany express
As “The Miller” said it’s like the lottery. And both are variable with shipping and CS. But lately GB seems to be the better one 
which could change tomorrow 
Don’t buy expensive items from either- the risk is too high that something will go sour. Don’t have expectations on shipping times- it will get there eventually. Don’t expect warranty or CS to be smooth- you’re going to have a fight of some size on your hands.
I haven’t had problems with either one yet but if I get a dud object I’ll probably just forget about it if it’s cheap enough and order another one. Same for un-received. I know the risks with these kinds of sellers and I am accepting those risks when I place my order. And I don’t have time or patience to deal with negotiations on matters of a few dollars, so I limit the items I but to ones costing little until they get their standards high enough to make me feel safe spending more.
With the money I’ve saved versus better sellers so far I can take a small loss and still be ahead of the game. I just keep watching what others report and when things look bad I go elsewhere, same as for items costing more. Anyone who expects more than that from these mega-stores will eventually be disappointed.
Phil
When I said miles above I am actually referring to my overall impression of those 3 sites. Aliexpress has a very useful feature packed mobile app. I can monitor everything in regards to my purchases, ticket and even the tracking status in the app alone. Banggood and Gearbest both have mobile apps but it isn’t nearly as developed, feature packed and stable as the one Aliexpress has. Aliexpress also has most items with free tracked shipping, unlike Banggood and Gearbest. EDIT: Aliexpress also has their own 60 day buyer protection program, which both Banggood & Gearbest do not have. Perhaps it is related to how they manage payments through Alipay which is similar to how PayPal works.
If’ we are are talking about customer service factors alone, then through my personal experience so far all have very good customer service. Apologies if my post caused some misunderstanding
Ah ok, i never use apps for shopping i have to admit. I use the oldschool browser method even when i use the ipad, not only on the desktop PC.
You should check out Aliexpress’s app, it is REALLY good. I wouldn’t recommend BG & GB apps though, for those two I still use a browser, even when I’m on my phone.
Cheers!
I will think million times before ordering anything from BangGood — for their inexcusably dumping the Old-Lumen’s swan song projects
They’re both horrible. My most irritating experience was that BG kept asking me for pictures of an o-ring that should have been included with my light but wasn’t. I gave up finally.
what?! they want you to take a photo of something they did not send?!
got a charger from them some time ago that came through without a hitch. i ordered a couple of small (cheap) items on 12 october that i have yet to receive. hope it comes through.
If they ask you for a photo they get your point if you send them a picture of an emoty table :)
Ordered something from Gearbest yesterday, and paid for half of the order with GB points. When I got to paypal, I realized I had ordered 2 instead of one. Went back to fix the cart, and my GB points were gone. Now the arduous task of trying to explain their system isn’t crediting wallet points when a order is canceled.