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DasFriek
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Last seen: 7 years 9 months ago
Joined: 06/26/2011 - 16:26
Posts: 294
Location: Ohio

I just got an order of IMR cells from BIO, And im somewhat indifferent about it.

The cells work great, The push almost anything i put them in to a higher amperage. With some 18650 IMR's my MF XM-L drop-in which is 2.8A is hitting 3.25A now.

I also got some 18350 IMR cells at 800mAH and they push my 1.1A R5 up too 1.5A's while still retaining the proper voltages.

Why indifferent? The 18650 IMR's i bought were listed as 1500mAh, But what i received is 1400mAh cells by the markings on the cells.  So ill be contacting them over this as i just a few days ago ordered more 18350 and 10440 IMR's.

 

DasFriek
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Joined: 06/26/2011 - 16:26
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Location: Ohio

I just sent a message to BIO threw their mail system.

Quote:
Order ID: #XXX
IMR18650-1500mAh 3.7V li-ion battery (2 pcs) IMR18650 1 $9.15 $9.15

Hi, I just received this order here in the USA, And upon inspecting the package i found an issue with the above item. What i received was a 1400mAH 18650 set of cells instead. Now i know thats not alot lower, But its not what i paid for. And is such a low capacity cell compared to Li-Ion cells 100mAH is kind of alot of missing capacity.
Im also not talking about what the cell tested at, Im talking about what was written on its side.

Being so far away leaves very few options to compensate the difference of not getting the right item. Its close but not what i ordered. If possible id prefer to get compensated by lowering the cost of another order of the same IMR 1500mAH 18650 cells so i get the cells i want and keep the ones you sent already even tho they are a lessor item.
If you credit my account ill order another set asap, Im not asking for my money back. Just that i be compensated for the lower value of the cells i recieved.
Thanks, XXX

I hope they take a buck or 2 off and ill order a new set and hopefully get 1500mAh rated cells this time.

BTW this was my first order, But ive made a second one before this one even arrived so if i order again it will be my 3rd order and i would think they would want me as a happy repeat customer. But im not optimistic as Chinese CS isnt anything like USA CS.
 

DasFriek
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Last seen: 7 years 9 months ago
Joined: 06/26/2011 - 16:26
Posts: 294
Location: Ohio

Here is the responce i recieved from BIO and Kiko.

Quote:

Hello XXX,

I am sorry for our mistake, I did not take this seriously, the factory just has 1400mah,I do not think it is a big problem,so we ship them instead of 1500mAh, I am not sure when the factory has the 1500mAh in the stock,so I just shipped these orders.

We will return the 2 USD to you although it is not deserve 2USD,but it is our fault,hope your kindly understanding,thanks!

I am looking forward to your further reply.

Have a good night!

Thanks and Best regards

 

I wasn't too happy with the part where i felt she/he said they didnt feel it was worth $2 refund even tho they were giving me one. I tried to be nice as i feel a language barrier may have made that sound worse than what was meant. But here is my reply.

Quote:

Hi, 
I thank you for your fast response. I think you will find USA buyers are very picky on getting what is advertised and substitutions should be made clear prior to the sale. Im glad you will return $2, But you feel it isn't deserving of that amount? Im hoping thats a language barrier mistake in how you worded it and how i read it. I do suggest you update the specifications of that item so its correct.

Anyhow im happy with the outcome, And ill order more even tho they are only 1400mAh as i did like the cells alot, But have no issues paying the listed price as i know what im buying now. If you could just apply the $2 to that order and ill place it as soon as im done sending this email. This will be my third order your store and i look forward to doing business with you more.

How would you like me to place this new order so you can apply the refund of $2? Just use Paypal checkout and you will adjust it after i send the payment? Or would you want to send me a "Request for Money" threw paypal for the order as id like to buy 2 more 18650 IMR cells?
Thank you,

Here is a final update as i think we got things square and more clarified, And i also made a 3rd order as these IMR cells kick butt for the price.

Quote:


Thanks very much for your suggestions.

Our cost 1400mAh and 1500mAh difference is just 0.3USD/pack,I meaned 2USD is...

I checked the stock with our factory again,we just have 1400mah battery,I will notice you when 1500mah in the stock.

Thats just the beginning of the email but the rest was non related to the subject.

Ill definitely have no issues ordering there again.
 

DasFriek
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Last seen: 7 years 9 months ago
Joined: 06/26/2011 - 16:26
Posts: 294
Location: Ohio

My 3rd and final order for a while of 18650 IMR's came in yesterday and all were great as usual. Each cell was at 3.98v-3.99v on 4 cells.

I only wish they had better prices on more interesting stuff i could use. 

 

(Edit) I just noticed this, But post #51 made by "Kiko" is who runs their website or CS rep for BIO, Ive spoke with him/her enough to recognize the style of broken English. Im sure it was done to help people, But they should identify themselves if they are gonna post in a thread about their website or business. Plus how many Chinese websites have their people post and read your comments? So i do give them a point for that tho.

2100
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Joined: 05/28/2011 - 10:28
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Bestinone.net is up again. 

Get your Generic IMRs folks.....   esp the 18350.

E1320
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Location: New Hampshire

2100 wrote:

Bestinone.net is up again. 

Get your Generic IMRs folks.....   esp the 18350.

Awesome, I had lost all hope of ever getting cheap IMRs again.

I am already visualizing the duct tape over your mouth.

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