I also have had a problem with them…
One of my orders never arrived.
I tried chat and email and this is the response given:
.
“Hello xxxxxxx,
Thank you very much for your inquiry.
I understand your concern about the deliver status of your order. According to our local record, your order # xxxxxxxxx has been dispatched on xx-xxx-2012.
Delivery to xxxxx from Hong Kong typically require no more than 5 weeks. If you can not receiving the parcel soon, it might be in the process of returning to Manafont because of undelivered/uncollected condition. As soon as the order is returned, you will be contacted by email for arrangement of second delivery attempt.
Unfortunately, we are unable to trace this order at this moment. Allow me to take this opportunity to recommend Registered Air Mail service, for only $2 per order, you can enjoy extra security and insurance, as well as ability to trace your order online on official website of Hong Kong Post and Post of your country.
Please do not hesitate to contact us if you need further assistance.
Yours faithfully,
Audrey
Senior - Customer Services Team
Manafont.com ”
Ok, now I wonder: and what happens if the parcel is lost/stolen? then if so, the parcel will never return to manafont.
Other sellers, as DinoDirect or DealExtreme, always resend a not received order if the value is small, and (in the case of Dino) if the value is high, they give you a giftcard for the total value of your not received order.
I will not place any order more at Manafont, and the “recommended” label should be changed to “partiatlly recommended” or something.