problem with T-mart order, resolved!

12 replies [Last post]
RAW74
RAW74's picture
Offline
Last seen: 4 days 13 hours ago
Title: ★★★★
Joined: 07/23/2012
Posts: 657
Location: east coast USA

Well, so far I have had good luck with my orders from t-mart.The only problem was with a cheap 18650 charger that wouldn’t stop charging.But, the 12v cord that came with it was worth what I paid for the charger and works with another charger I have so I let the issue go. Last week I saw the UF-F10 listed and just had to order it even though I had seen that another member had orederd one and gotten the wrong item. I got home from work today and saw a friendly white package waiting on the porch…yea!Took in onside and opened it up, NOT so yea!My UF-F10 has turned into a supid, ugly green TF-801!WTF!The number on the box has been partially ripped off to only leave the last four numbers(0346) that match the skew online.I just checked the website and it no longer shows the UF-F10 in the US warehouse.Hmmmmmmmm…..I’ll have to wait until Monday to contact T-mart.Sucks though…I was really looking forward to this light.-Rick

Rusty Joe
Rusty Joe's picture
Offline
Last seen: 51 min 6 sec ago
Title: ★★★★★
Joined: 07/23/2011
Posts: 2209
Location: San Antonio, TX
Tmart hasn’t responded to my

Tmart hasn’t responded to my refund request for the defective HD2010. Not to bitch, but its time to do a paypal dispute I guess. I’m really becoming disenchanted with these Chinese companies.

ZT
Offline
Last seen: 6 weeks 3 days ago
Title: ★★
Joined: 09/23/2012
Posts: 90
Location: SEA
UF - F10

I have one on order placed 26 Sept. Yet to arrive. See how it goes.

leaftye
Offline
Last seen: 2 weeks 1 day ago
Title: ★★★★★
Joined: 07/25/2012
Posts: 3648
Location: San Diego, CA
ZT wrote:I have one on order

ZT wrote:
I have one on order placed 26 Sept. Yet to arrive. See how it goes.

First order from China? You haven’t been waiting long. Anything less than 2 weeks is fast. 3-4 weeks is normal. Just make sure that if you don’t get it within 45 days, you file a Paypal dispute before the end of the 45 day period.

Sherry Ye
Sherry Ye's picture
Offline
Last seen: 34 weeks 1 day ago
Title: ★★
Joined: 08/12/2011
Posts: 73
would you please offer me your order number ?

Rusty Joe wrote:
Tmart hasn’t responded to my refund request for the defective HD2010. Not to bitch, but its time to do a paypal dispute I guess. I’m really becoming disenchanted with these Chinese companies.

Dear Rusty,

Sorry for the inconvenience caused.For this issue,would you please offer me your order number? So that I can check it and handle the issue for you right now.You can directly contact me via e-mail or PM me.
And we will try our best to answer your question or resolve the issue in the first place!!

Thanks for your support and understanding.

Best regards
Sherry
Tmart.com

__________________

Hello everyone,I am the Customer Service from Tmart.com. We can help you solve kinds of issues while shopping with us . Please feel free to contact us via facebook(http://www.facebook.com/tmart.care) or E-mail to CustomerCare@Tmart.com .

Sherry Ye
Sherry Ye's picture
Offline
Last seen: 34 weeks 1 day ago
Title: ★★
Joined: 08/12/2011
Posts: 73
would you please offer me your order number ?

ZT wrote:
I have one on order placed 26 Sept. Yet to arrive. See how it goes.

Dear valued customer,

I am sorry to hear that.According to the info I can not find your order details.Would you please tell us the order number? Then I can check it for you and offer you the estimated time for delivery.
Thanks for your support and understanding.

Best regards
Sherry
CustomerCare@Tmart.com

__________________

Hello everyone,I am the Customer Service from Tmart.com. We can help you solve kinds of issues while shopping with us . Please feel free to contact us via facebook(http://www.facebook.com/tmart.care) or E-mail to CustomerCare@Tmart.com .

Sherry Ye
Sherry Ye's picture
Offline
Last seen: 34 weeks 1 day ago
Title: ★★
Joined: 08/12/2011
Posts: 73
would you please offer me your order number ?

RAW74 wrote:
Well, so far I have had good luck with my orders from t-mart.The only problem was with a cheap 18650 charger that wouldn’t stop charging.But, the 12v cord that came with it was worth what I paid for the charger and works with another charger I have so I let the issue go. Last week I saw the UF-F10 listed and just had to order it even though I had seen that another member had orederd one and gotten the wrong item. I got home from work today and saw a friendly white package waiting on the porch…yea!Took in onside and opened it up, NOT so yea!My UF-F10 has turned into a supid, ugly green TF-801!WTF!The number on the box has been partially ripped off to only leave the last four numbers(0346) that match the skew online.I just checked the website and it no longer shows the UF-F10 in the US warehouse.Hmmmmmmmm…..I’ll have to wait until Monday to contact T-mart.Sucks though…I was really looking forward to this light.-Rick

Dear RAW74,

Sorry to hear that.
I would like to invite you to leave your specific order number in your comments, it will help us investigate your issues and contact you to solve your problems. And we will guarantee your rights and interests that you will be compensated fairly.
Thanks for your support and understanding.

Best regards
Sherry
CustomerCare@Tmart.com

__________________

Hello everyone,I am the Customer Service from Tmart.com. We can help you solve kinds of issues while shopping with us . Please feel free to contact us via facebook(http://www.facebook.com/tmart.care) or E-mail to CustomerCare@Tmart.com .

ZT
Offline
Last seen: 6 weeks 3 days ago
Title: ★★
Joined: 09/23/2012
Posts: 90
Location: SEA
Resolve issues

Yes, a prompt response is a smart move from Tmart. Resolving issues quickly would help preempt a cascade of negative publicity ……

DrJones
DrJones's picture
Offline
Last seen: 3 hours 16 min ago
Title: ★★★★
Joined: 01/05/2011
Posts: 913
Location: Frankfurt, Germany
Same problem here, ordered

Same problem here, ordered the UF-F10 and got that green TR-801…

My order number: GL_LABLE_ORDER_NUM 21674007
Package Senders Ref: LF12092520251

JohnnyMac
JohnnyMac's picture
Online
Last seen: 8 min 49 sec ago
Title: ★★★★★
Joined: 04/12/2011
Posts: 8138
Location: Eastern PA
DrJones wrote:Same problem

DrJones wrote:
Same problem here, ordered the UF-F10 and got that green TR-801... My order number: GL_LABLE_ORDER_NUM 21674007 Package Senders Ref: LF12092520251 !http://picz.to/image/3v1!
That is exactly what I received.  Their support department has offered me a refund on my order.  Louis Huang has informed me that the UF-F10 is OOS in the US warehouse and apparently there are production issues. I have recommended they remove the UF-F10 from the site until they get their mess sorted out.

In the mean time, the TR-801 will be going on the lift for an overhaul.  I'm dropping a Nichia and 1.4A Nanjg (possibly with an extra chip installed) into it and grinding flat the bezel for a great high CRI EDC.  It's an outdated light internally but the host is very solid and well made. Should make an excellent dog-walking torch.  

__________________

The Flashlight Forum (TFF)
The Vaping Forum (TVF)
My OTF Lumen and Lux datasheet

Visit my review blog:  JOHNNY MAC REVIEWS 

RAW74
RAW74's picture
Offline
Last seen: 4 days 13 hours ago
Title: ★★★★
Joined: 07/23/2012
Posts: 657
Location: east coast USA
Great Customer service!

I’ve gotta say that T-mart has got their customer service act together!I PM’ed Sherry Ye after she she responed to this thread.We quickly came to a agreement on what to do, and a different light from the US warehouse was sent instead.The other light, a Small Sun YZ-T13 came in perfect shape and I am very happy with how this all turned out. Mistakes happen, that’s just how things are.How a company deals with mistakes is what sets them apart from others.On this level I must say it is T-mart and Sherry Ye for the win!Thanks again Sherry!

ZT
Offline
Last seen: 6 weeks 3 days ago
Title: ★★
Joined: 09/23/2012
Posts: 90
Location: SEA
T-Mart making good on the UF-F10

After sending me TR-801, the wrong flashlight the 1st time around, T-mart has made good on the UF-F10 (TK35 look alike). I received the item today and it’s looking good and working fine. No scratches, nicks, nothing. It’s a perfect torch. Thanks Sherry, I’m quite pleased with the outcome and the way you and the customer service have addressed and remedied the issue. I am happy with the flashlight.

montanaman
montanaman's picture
Offline
Last seen: 28 weeks 2 days ago
Title: ★★
Joined: 08/30/2013
Posts: 42
Location: montana
im wanting to order a HD21010

I’m wanting to order a Black HD2010 from Tmart, but I’ve just read dozens and dozens of very negative reviews and poor customer service. It makes me unsure if I’ll get what I ordered of any quality, with.poor customer service. That’s not a good way to start ordering from them. Any one have suggestions to company’s with Black HD2010’s with the East-092 driver and preferably a cree xm-l2 u2 1a or 1c emitter. I’m not a big fan of the xml-t6. I myself would be happy to pay a little extra for quick delivery, great customer service, and a light that I wont need to return because of knock off quality? Any suggestions would be very much appreciated. I think ill steer away from “Tmart “ for now, way to many complaints.

__________________

When in doubt.....More Power!

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.