Man, am I impressed. I tend to sometimes buy multiples of the same product if the quality is there and it’s because I pretty much know what I expect to get, both for the price and hopefully availability. Sometimes I get partial shipments on these types of orders. Ok, that’s something reasonable to expect. What’s not reasonable is if there’s a 6 week wait for the balance to arrive. You should tell your customer that deal from the get-go at time of order placement not after 6 – 8 weeks have passed and the customer has to ask the seller where ITH his product is instead of the other way around.
Well, FastTech is showing me in every purchase so far that they understand precisely that what the customer expects is something he should get and he should get it as quickly as possible and in the total quantity as much as possible, and that if for whatever reason they can’t fulfill the order, then they promptly communicate it.
I can’t over-emphasize how important it is to keep your customers informed, good, bad, or indifferent. Just keep them informed. They’ll appreciate it and come back for more business as a result.
FastTech’s ‘quickly as possible’ is proving to be very impressive consistancy-wise indeed.
This company has its act together.
Important to note: Btw, if anyone on BLF sends me a PM in the future wanting to sell me some of their products, adopt a respectful tone first in any correspondence you send. Because if you don’t you can kiss my business today and tomorrow goodbye. Don’t try and sell me your stuff and then expect me to buy it when it’s obvious you have no clue how to treat a potential customer in the first place.
If you’re in the business of selling then it’s your business to act like a seller and not as some clueless idiot peddling wares on a street corner with a scribbled cardboard sign.
“When I buy something in bulk you should prolly buy at least one too.”…..“They that have light shall rule the night.”…..“Flashaholics feel depressed without darkness.”…….“I’m a very terminal torchaholic. My entire life just flashed before my eyes