Anyone else have trouble with their order from Aurabuy?

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Gj
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NoScript indicates ebs.gov.cn wants to run scripts on those pages. Surprised

Werner
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You can use your aurabuy account to checkout. Maybe that is what he means with your mail address…

ohaya
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I just ordered 2 of the A60s and paid with PP:

ayment successful.

  • Your order has been paid successfully, please wait for the seller to ship the order. 
    Order information  [Money Type:USD] 
    Order Number: 14302xxxxx Total Order Amount: $ 10.94
    Transaction ID: 9FGxxxxxKH62xxxxx Transaction Status: SUCCESS
    Transaction Time: 2014-10-30 22:02:13

That page still shows 19 units, so I don’t think it’s updating.

Manx
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Quote:
I just paid via PayPal and it went through…we will see if it will arrive.

I am on the same way Smile
Hope to play with this toy me too…one day!

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Manx
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After 24h ordered, I have not received any email by the vendor. You too?

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Werner
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I got just Right now the shipping notice.

They also send a “Tracking number” which is probably no tracking Number at all…

hank
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> dd.com

I tried to complete an order 10/31, repeatedly; got browser freezes and crashes at the point of confirming PayPal to pay.

Web page now shows I have three unpaid orders and one unconfirmed order — multiple duplicates.

I used their “Online Services” address “Order@dd4.com” asking them to cancel the duplicate orders, giving them the order numbers. Waiting on a response.
The web page says zero messages, so apparently that’s separate from the email address.
Their message system defaults to sending a message to — me?! — and doesn’t give a userid for customer service messages.

Oh, when I click on the “unconfirmed order” a new window opens up that says:

“Order Shipped
Confirm Order”

so I’m guessing that ‘Confirm’ means they want confirmation of delivery — I’ll wait and see.

willie
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Werner wrote:
I got just Right now the shipping notice.

They also send a “Tracking number” which is probably no tracking Number at all…

Ditto……..Placed an order last week and got shipping info today.

Manx
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Quote:
I got just Right now the shipping notice.

Yeah, me too! Wink

“Dear Manx,
Store Aurabuy has shipped your order # 1430218433, please track your order laterfor delivery updates.
Tracking Number:….
Please click following link for order details”
But the link do not work…

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Manx
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Are your tracking numbers working?
I’ve try on 17track.net but it say: “Unknown (Unable To Track)”.

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Werner
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This has no tracking, that is what I said and I don’t know why some Chinese do give pseudo numbers which will lead to confusion…

Muto
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Werner wrote:
This has no tracking, that is what I said and I don’t know why some Chinese do give pseudo numbers which will lead to confusion…

I am getting a bad feeling this is just a scam, they sent me an email After saying they had shipped the items with the bogus tracking # and it said;

Dear Mr xxxxx,
We are sorry to notice you that your order #xxxxxxxxxx provide a wrong phone number.
It may get inconvenience to you if your order arrive in time.
Please provide the correct phone number to cs@dd4.com with your order number.
Thanks for your consideration.

DD4

My correct phone # is clearly entered on the order, so no need for this email.
Also I got a China based phone call on that same # yesterday, did not answer it and they left no voicemail.
Google search shows the number as a possible spoof # used for telemarketing.

Anyway, now with Paypal going to 6 mos delivery, where does this leave us to file dispute. After how many days now?
Thanks,
Keith

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards
..
Rockin’ In Bedrock, Twitch, Twitch!
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Big Sky Country

Werner
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Lol, never heard of that…

I see no changes for my paypal disputes, it’s still 45 days…? Is this different in some countries or what do you mean?

It’s just 6$ and we just have ordered so we don’t need to think about future things. Just wait and hope it will arrive…

Muto
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Here is thread about 180 days;
http://budgetlightforum.com/node/34517

And for me my order is for quite a bit more than $6, let’s just say I ordered a few. Smile

I know Paypal will eventually refund my money, just a question of how long that will take.
But, hey who knows, maybe it is a legit sale, that is why I had to try.
Later,
Keith

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards
..
Rockin’ In Bedrock, Twitch, Twitch!
..
Big Sky Country

g_sintornillos
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Werner wrote:
I see no changes for my paypal disputes, it’s still 45 days…? Is this different in some countries or what do you mean?
Yes. I live at Latin America, will not change here, 45 days.

Sorry for my bad English (gogole transtorla)

Manx
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I have write to dd4 customer service, said the tracking did not work. Now will wait the answer.

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willie
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Friggin Unbelievable just shipped on Monday arrived 3 days!

Got my two JacobA60 flashlights via FedEx today (in a DHL wrapper)! Total of charge to CC was $11.35 shipping included. Just did a double check on my CC. I did not check any special shipping. Holy Sh-t… never ever had any seller drop the ball in my favor when it comes to shipping. DD4.com/Aurabuy can’t run a business this way for long.

BTW… Both A60s packed well and work

Muto
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Maybe there is hope for me yet.
Thanks for the update.
If you get a chance see if there is paste or paper under the star. That was a problem at one time.
Later,
Keith

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards
..
Rockin’ In Bedrock, Twitch, Twitch!
..
Big Sky Country

Werner
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Congrats. I am surprised Shocked
Willie could you check if there is a tracking number on your package? Is it the same as in the dd4 shop?

Thanks mute for the link, this will only be a future change from 18th November…we will see how that goes but I think it is necessary because 45days is way to short for the Chinese sellers. I often have to file a dispute to get additional 20days…

willie
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Werner wrote:
Congrats. I am surprised Shocked
Willie could you check if there is a tracking number on your package? Is it the same as in the dd4 shop?

Thanks mute for the link, this will only be a future change from 18th November…we will see how that goes but I think it is necessary because 45days is way to short for the Chinese sellers. I often have to file a dispute to get additional 20days…

Never checked the tracking number cuz I figured it was bogus. I did track it after receiving and it was a real FedEx tracking number showing the delivery. I ordered a single A60 via Paypal that was also shipped on Monday but the tracking number was a deadend on FedEx. Will post when it arrives but bet it’s on the slow boat. The FedEx had to be a mistake. Maybe the Karma fairy is being kind for all of the 60+ days shipping and receiving an empty opened package BS lately.

tatasal
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I have bought about a total of 14 A60s and several inexpensive chargers for my friends from Aurabuy. So far they are the only seller that sent me a $60 package via EMS, the most expensive and fastest ‘free shipping’ (by a vendor) service out of China.

EMS even has its own website and tracking system:

http://www.ems.com.cn/mailtracking/e_you_jian_cha_xun.html

I have only good words for Aurabuy.

Muto
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tatasal wrote:
I have bought about a total of 14 A60s and several inexpensive chargers for my friends from Aurabuy. So far they are the only seller that sent me a $60 package via EMS, the most expensive and fastest ‘free shipping’ (by a vendor) service out of China.

EMS even has its own website and tracking system:

http://www.ems.com.cn/mailtracking/e_you_jian_cha_xun.html

I have only good words for Aurabuy.

Agreed.
I was afraid that this may be a scam on the account of them closing their regular web site kind of out of the blue.
Sometimes others will come in and steal files and try to profit on someone’s good name.
I bought other items from them other than the A60 and always got what I ordered, sometimes wait times were quick, other times over 1 month.
So you could say standard fare for China retailer.

Never had to file a dispute and was saddened to hear of their closing.
It seems like the DD4 website is a virtual Mall of sorts with many different companies going thru their web portal.
This is probably a less expensive way for Aurabuy to liquidate remaining inventory or to just keep on selling with far less overhead.
Sorry If I made it sound like they were scammers.
Thanks,

Keith

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards
..
Rockin’ In Bedrock, Twitch, Twitch!
..
Big Sky Country

Manx
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Quote:
Sorry If I made it sound like they were scammers.

We are very happy for you, really.

But, today I’ve receved another email…“Store Aurabuy has shipped your order # 1430218433, please track your order laterfor delivery updates” Another tracking not working and another broken link.
What do you think about?

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eebowler
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Price of the Jacob went back up to $10.## Also, as before, there was no check out button. Checked this morning. Sad

My gratitude to those who are willing and able to help others (in whatever way you can)! Being human is more than just existing for yourself. Smile

Manx
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Quote:
Dear …,
Thanks for your email and sorry for late reply.
Your tracking number is…, we prefer you check it in the following website based on logistics.

www.22222232.com

Please wait your order patiently.
If you have furthermore questions, please feel free to email on cs@dd4.com.
Sorry again for bring inconvenience to you, and thanks for your comprehension.
Best Regards,

DD4 CS

Ok, after 3 emails, today I read this. Try to put the tracking on the website they give me, read this:
2014-11-07 09:12:02 SZX Shipment operation completed 操作完成
2014-11-07 01:48:40 SZX Shipment arrived at facility 货物到达作业中心 :bigsmile:
With Google translate, it’s all ok, they have shipped the Jacob. So now must just wait the same old month…

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Werner
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Mine arrived today. Says something with sky Net as shipping company and got delivered via dpd…
Fast shipping, excellent packaging, very nice deal. I saved the letter and label and will investigate a bit later if I have more time.
I can’t imagine that they always ship with such a company, because I guess it is expensive.

I wouldn’t have mind if it had took the normal month or longer for such a good price.

I just did a short check and the light is in good condition for a budgetlight.
No paper disc under the star. high mid strobe. Pulls around 1.5A@4V from powersupply.
This is my first a60 so I have no direct comparison.

P.S. They seem to have many plastic bags…

Manx
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Quote:
Mine arrived today. Says something with sky Net as shipping company and got delivered via dpd…

WOW!
But…have you choose “free shipping” option or not?

Quote:
I wouldn’t have mind if it had took the normal month or longer for such a good price.

Me too!
Well, will wait with less anxiety Big Smile

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hank
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Well some days ago I reported trying to get an order that finally seemed to complete: http://budgetlightforum.com/node/21505#comment-672836

Today I got a FedEx (not the method I chose!) package containing nothing I ordered and a couple of things I didn’t order.

The paperwork inside shows the right thing that I ordered — but it’s not there.

I left them feedback at their site, which curiously today only shows Chinese, I can’t get it to open in English now.

Who knows. Maybe some Customs officer took home the fuzzy slippers I’d purchased for the kids, and threw in some junk from his pockets before taping up the great big FedEx envelope and sending it to me.

Manx
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Quote:
Today I got a FedEx (not the method I chose!) package containing nothing I ordered and a couple of things I didn’t order.
The paperwork inside shows the right thing that I ordered — but it’s not there.
:~ |(

Quote:
Who knows. Maybe some Customs officer took home the fuzzy slippers I’d purchased for the kids, and threw in some junk from his pockets before taping up the great big FedEx envelope and sending it to me.

Holy shit!
Take a photo/some shots and email them. If they want to keep you as a client, they have to refund o something else!
I hate this thing! Tired

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hank
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I’ve managed to send them messages through their website finally.
Upper right corner, there are some Chinese characters, click those, and it will switch to English (at least, today)

To send a message on their page about an order:
— first guess the name that will work (“dd4” works, “aurabuy” does not, tho’ that is the seller for what I ordered)
— name that id as a “friend”
— then you can send an internal message about an order.

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