Manafont rejects my return package... Problem solved!

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ryansoh3
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Manafont rejects my return package... Problem solved!

Update: Manafont has issued me a refund including the return shipping, which is very generous of them, and I’m very happy with the outcome.
However, I realized that they sent the PP as a goods transaction, not as a gift, so PP did take away $1.48 from my return, but I guess that’s not too bad.

Thanks Jim for helping me out, but this ordeal took waaaaay longer than expected or to anyone’s content.

After some tedious emails back and forth, Manafont requested that I send back a defective flashlight.

I shipped it back with a tracking number, and after a couple weeks, it said:

Unsuccessful delivery, 518055, Reason : OtherResult : Notice left
Unsuccessful delivery, 518055, Reason : Absence of addresseeResult : Notice left

And after two months, (specifically 76 days) I got the package back, with a note that said

Unclaimed?

I’m not quite sure what happened…

But who buys from Manafont… right?

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Edited by: ryansoh3 on 08/21/2013 - 07:37
fishmaniac
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That’s gotta be like the worst nightmare with reards to customer service. You actually spend money to send it back and it returns unclaimed. |(

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PyTech
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**that’s effed up. what kind of light?

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ste-zo
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Unclaimed? :quest:

This is not good, did you sent them email?

MRsDNF
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What does removed mean?

 

djozz quotes, "it came with chinese lettering that is chinese to me".

                      "My man mousehole needs one too"

old4570 said "I'm not an expert , so don't suffer from any such technical restrictions".

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ryansoh3
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Yes, we had a long chain of emails back and forth, and Manafont even sent me a return address via a photo.
I sent them a tracking code, but I haven’t gotten a reply from them since.

As for “removed,” I have no idea. Tired

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MRsDNF
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The reason l ask is it MF or the postal system.

 

djozz quotes, "it came with chinese lettering that is chinese to me".

                      "My man mousehole needs one too"

old4570 said "I'm not an expert , so don't suffer from any such technical restrictions".

Old-Lumens. Highly admired and cherished member of Budget Light Forum. 11.5.2011 - 20.12.16. RIP.

 

picrthis
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I stopped buying from them a long time ago because of their lack of proper customer service, basically with a defective light you are going to get stuck with it; they could care less.

Sorry, but cut your losses and dont’ ever buy from them again; you’ll be better off, “we” don’t “need” MF and until the day they figure that out nothing will change.

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alex73
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The Chinese words on top of “remove” mean moving to other place.

ryansoh3
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MRsDNF wrote:
The reason l ask is it MF or the postal system.

There is possibility that it is the postal system, primarily because the address they sent me was in Chinese.

The postal office recommended that I write the address in English, but when I asked Manafont to provide me an English return address, they didn’t respond, after two emails a couple weeks apart.

I’m pretty much fed up with Manafont, as I did file a PP dispute, but PP asked me to send the package back, which I did. Tired

Edit: Alex, any idea if this is MF’s or the post office’s fault?

Here’s the address they sent me. Does anyone see any problems with it?

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comfychair
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Cut your losses, chalk it up to a learning experience. And not just for yourself, you're doing a service for other members as well, the benefits of which is surely greater than the cost of a 2xAAA penlight.

Fasttech never ceases to amaze me, in fact I just got a message about something I ordered being out of stock, and an offer of refund, replacement, or whatever other option I would be satisfied with. Completely of their own initiative. There's not many places that will do that.

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Put your paypal on your visa card and when paypal starts to act stupid like that then you have visa not pay them ...

 

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alex73
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I can’t seem to find Manafont Return mail address. Maybe someone in BLF can provide manafont return address for checking.

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Manafont have a PO Box in Hong Kong.
https://www.manafont.com/contact_us.php

My Google-fu is not what it used to be. ;_;

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ryansoh3
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Thanks Chloe, I’m hesitant whether I should take the risk of sending it to that PO box. :Sp

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MRsDNF
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ryansoh3 wrote:
MRsDNF wrote:
The reason l ask is it MF or the postal system.

There is possibility that it is the postal system, primarily because the address they sent me was in Chinese.
The postal office recommended that I write the address in English, but when I asked Manafont to provide me an English return address, they didn’t respond, after two emails a couple weeks apart.
I’m pretty much fed up with Manafont, as I did file a PP dispute, but PP asked me to send the package back, which I did. Tired
Edit: Alex, any idea if this is MF’s or the post office’s fault?
Here’s the address they sent me. Does anyone see any problems with it?
!http://i43.tinypic.com/qs4eoz.gif!

I have sent one faulty item back to MF with this same address without issue. Thats why I asked. Yes I did have reservations but I had the faulty product refunded along with my postage costs. So was it MF or the postal service?

 

djozz quotes, "it came with chinese lettering that is chinese to me".

                      "My man mousehole needs one too"

old4570 said "I'm not an expert , so don't suffer from any such technical restrictions".

Old-Lumens. Highly admired and cherished member of Budget Light Forum. 11.5.2011 - 20.12.16. RIP.

 

ryansoh3
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Did you also print out the address and put it on the package?

I was wondering if I needed to write it out in English.

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manxbuggy1
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I think that it was ridiculous that they made you send it back. I bought a TF TR-006 charger from them that arrived DOA. Unfortunately this was my first time I had a problem and had disposed of the shipping envelope when opening it. I contacted them through email and they got back saying to send them a pic of the shipping package and another pic or video showing that the charger was defective. I told them that I had disposed of the envelope and would pics of the item not working suffice? They answered back yes so I sent pics. Two more times reps contacted me saying the exact same thing. They needed packaging pics too. After about 3 conversations they finally admitted that it was defective and would send me a replacement unit. It was a bit of a hassle for sure but they never once mentioned sending it back. That would have turned me off from Manafont but because they delivered the goods I still buy from them. I am just darn careful to take a pic of every package I get in from a Chinese vendor and pray there are no problems.

MRsDNF
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ryansoh3 wrote:
Did you also print out the address and put it on the package?
I was wondering if I needed to write it out in English.

All I did was copy it into I think word and print it out. It was a while ago. Yes I did have many emails with them about me paying the costs and in the end against my better judgement sent the item back to them and after awhile got a full refund and postage costs which I took as a shop credit. I’m not saying that all transactions go as well as mine but l had to ask.

 

djozz quotes, "it came with chinese lettering that is chinese to me".

                      "My man mousehole needs one too"

old4570 said "I'm not an expert , so don't suffer from any such technical restrictions".

Old-Lumens. Highly admired and cherished member of Budget Light Forum. 11.5.2011 - 20.12.16. RIP.

 

ryansoh3
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manxbuggy1 wrote:
I think that it was ridiculous that they made you send it back. I bought a TF TR-006 charger from them that arrived DOA. Unfortunately this was my first time I had a problem and had disposed of the shipping envelope when opening it. I contacted them through email and they got back saying to send them a pic of the shipping package and another pic or video showing that the charger was defective. I told them that I had disposed of the envelope and would pics of the item not working suffice? They answered back yes so I sent pics. Two more times reps contacted me saying the exact same thing. They needed packaging pics too. After about 3 conversations they finally admitted that it was defective and would send me a replacement unit. It was a bit of a hassle for sure but they never once mentioned sending it back. That would have turned me off from Manafont but because they delivered the goods I still buy from them. I am just darn careful to take a pic of every package I get in from a Chinese vendor and pray there are no problems.

I think the cheaper items that are DOA they just give you a replacement or a refund. The more expensive ones (above 15-20 bucks maybe?) they ask to send it back.

I even captured a video as well photos of it being DOA, but they still insisted that I send it back.

Maybe it was the post office, maybe MF, but due to the lack response and support from them, I don’t think I’m doing business with them again.

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Chloe
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Maybe they can at least refund the postage paid this time?

ryansoh3
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Chloe wrote:
Maybe they can at least refund the postage paid this time?

I’m sure they’ll claim it was the post office’s fault but the postage costed only 5 bucks, so I’m just going to say that I learned my lesson the hard way. Smile Thank you very much for your help.

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Manafont is the worlds worst at taking back what they sell. I know all to well how they tried to do me on the TK35 clone light they sent me. I just ended up keeping it for it was’nt worth my trouble to send it back. Rick told me that before I tried. He was right.

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I used to give manfont a lot of my business, now they hardly get any more of my business.

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MRsDNF wrote:

I have sent one faulty item back to MF with this same address without issue. Thats why I asked. Yes I did have reservations but I had the faulty product refunded along with my postage costs. So was it MF or the postal service?

Lucky you. When I had a faulty item and returned it to them, by the time MF received said item, they reneged on giving me back the money I spent on posting it and initially only wanted to give me store credit. Took more effort that what was needed from me really, to try and get a refund instead of store credit.

After the above incident (around 2 years ago), I have never ordered from them since.

To the OP, IIRC, the address you were given in Chinese was the same one they gave me. I just stuck that on the package and let it be.

picrthis
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Chloe wrote:
Manafont have a PO Box in Hong Kong.
https://www.manafont.com/contact_us.php

My Google-fu is not what it used to be. ;_;

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That address is no good, been there done that one too; I was told at a much later date that address is a warehouse they use to ship out of but it is not theirs and thus they didn’t get my return even though tracking clearly showed they did. Yet when I asked WHY is that address even listed on their website, all I heard back was the sound of crickets!

I never do business with them again.

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Only ordered one item from them, it was totally not what was described and they basically just ignored me. Ill never buy from them again.

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save the headaches and the heartaches and take your loss, and learn the lesson..any companies that has return address in other language is a big NO-NO
( thanks for reminding us not to buy from manafront :Sp )
shipping it to different address might cause you some more grief.. just save it until the next giveaways.. Wink
i’m sure somebody wants to tinker with it.. heck send it to old lumens, he loves modifying lights that uses regular batteries Big Smile

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very glad i saw this thread i had planned on buying some stuff from Manafont i’ll pass now, if they cann’t cba with customer service i cann’t cba to be a customer

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I just ordered something from them recently, and about a day later, Fasttech listed that same item. Doh!
I do hope it goes well, as I see no way to cancel the order with them, even though it has not shipped yet.

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The next time, just send it attached to a Drone. Much quicker results.

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