Ebay question: What would you do?

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vēer
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Chloe wrote:
From the sellers perspective I can understand why they may not want to sent out a replacement (what if it also is lost?) and gave you a refund instead.

I do read negative and neutral feedback, but it is funny how many positive feedback I have read that actually tell the truth of a poor experience because of the fears of getting negative feedback back.


Sellers cant leave negative or neutral, they can leave only positive feedback, thats how it work at Ebay AFAIK.
Chloe
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I see it was changed in May 2008. Shocked
http://ebay.about.com/od/glossaryofebayterms/g/gl_retfeed.htm

But I still see negative positive feedback. Maybe these buyers don’t know they can leave negative feedback. I have seen sellers respond unpleasantly to feedback as well.

Dimbo The Blinky
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ohaya wrote:
I’m interested in any thoughts on this. Should I change my feedback?

Dimbo’s Rule One: Never, ever, EVER tell lies unless you’re in the Fiction section. Corollary to Rule One: Dimbo hasn’t seen the Fiction section since 1974.

Point #2: The feedback mechanism eBay provides is for US, the other Buyers. Not the sellers!! How else are we supposed to know whom to (not) trust??? Look at it this way: If the German people had the honor to honestly tell the world (and each other) what Hitler was up to before he became Reichchancellor, we’d never have had a WWII. Ditto for us ugly Americans and either of the Rooseveldts (e.g.) or the Bushes, or… “Full Disclosure” is an integral part of Honesty, which is likewise integral to Honor. If you want to tell me that honor doesn’t matter to you, I will apologize for the bother and be on my way.

But…

Point #3, I don’t think eBay allows you to change feedback once it’s entered…

Point #4: “fronting” — acting as a retail distributor of a manufacturer( s ) product is a perfectly legitimate, useful business model. Until people like this come along.

IIWY, I’d already have a PayPal dispute, an eBay complaint, a phone call to their local government officials, a “Shame On You” ad in their local paper, all of it. Good feedback must be earned, and it’s as easy as can be — just say what you can do and do what you say. Bad feedback must be endured like the scars of our mistakes; and can only be diluted with lots of Good Feedback (assuming they can earn good FB, of course). If feedback really mattered, they wouldn’t be getting bad FB in the first place. It’s Just Too Easy to do it right. Call it “toughlove”, call it “business”, call it whatever you want, but if you change your feedback like they’ve asked, I will call it:

“Lying”.

YBTJ.

Dim

“There is no darkness but ignorance.”

Dimbo The Blinky
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The chain-of-events you listed doesn’t perfectly fit eBay’s dispute resolution process instructions, but it’s obvious you just didn’t take the time to grind through the “back and forth” reporting each detail in chronological order. In any case, a month is past time to escalate this to “management”! It does not serve eBay’s Best Interest to leave you swinging in the wind like this.

ohaya wrote:
I then got a message from Ebay saying that the seller did a refund …

I still haven’t seen the refund hit my PP account,


These two statements don’t make sense. If the seller “did a refund”, it would have hit PayPal before the eBay Message hit your Inbox…

Tacticool response: Accuse eBay (the sender of the “did a refund” message) of lying, since the “did” is obviously false. Besides the fact that they have no business sending you false messages, then the seller will have to answer to you, the eBay community AND the message-sending “powers that be” at eBay.

“Looks like another username reset is a-coming, Marge! What are we going to call ourselves this time?”

“There is no darkness but ignorance.”

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comfychair wrote:

I believe it’s also against ebay policy to put requirements like that on feedback, they can and should have their account disabled for it.


+1 We’ll all be better off without him/her.

“There is no darkness but ignorance.”

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DenBarrettSAR wrote:
I always wait untill i either recieve my items or get a refund for bad purchases, then leave feed back. The open feed-back tends to leverage the seller to make sure your happy.
+1
(but I suspect you’re preaching to the choir here, as the OP did mention going “back and forth”, which basically sounds like a month of huge hassle not worth bothering to detail out here…)

“There is no darkness but ignorance.”

mattheww1950
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As a long time (and now very infrequent ebay seller), anyone who offers to sell something they don’t have deserves whatever feedback they get. While in the past it was impossible to revise feedback, ebay now allows sellers to ‘request a feedback revision’.

As for the refund, PayPal is a little strange in that regard. How soon you see the refund depends upon some things about the sellers paypal account. If they have money in the account, you get the refund immediately, if not, and there is no credit card to back up the refund, it is done as an electronic check, which can take 3-5 days to clear in the USA, I have no idea how long it takes for such a transaction outside the USA/Canada. However even with an electronic check based refund, you should still see something that shows the payment is in process. Take a good look at the email headers and make sure it was really sent from PayPal. PayPal messages (especially your account has been suspended) are very commonly faked.

Lastly, I try to avoid doing business with any seller with a feedback rating below 99.5%. The reality is that some buyers cannot be satisfied no matter
what you do, but they are rare. Any seller who can’t get to 99.5% is probably doing something wrong.

YMMV

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Chloe wrote:
I have seen sellers respond unpleasantly to feedback as well.
If it ever happens to you, I met one of the very worst eBay had to offer, pre-‘08, and ended up with eBay deleting his “feedback revenge”.

Here’s how they do that now:
http://ebay.about.com/od/frequentlyaskedquestion1/f/faq_feedrm.htm

They didn’t require the sellers agreement to clear mine. I think he was in jail by then… This escalated well beyond eBay’s little fantasy-land!!

If the seller is in the USA, his State has an officer called the “Attorney General” who will be happy to explain matters to the seller, in court if need be, on your (our, “the people’s”) behalf. I used USPS Money Orders at the time, so I got to call The Pinkertons on him as well! Most civilized nations have a similar “authority” over the act of selling things in their jurisdiction.

Needless to say, one of the only aspects of that mess I actually appreciated was his revenge feedback! I’m hardly proud of any of this, but I really bitch-slapped him, for several months! I’m not a “nice guy”, although I can act like one — for a while. Absolutely honest, honorable, fair, loyal, generous, loving, protective, helpful — all that and more, I work very hard at. But I have never been “nice”…

eBay looked at all our comms, agreed with me, and erased it. I’d forgotten all about it until I read this thread.

“There is no darkness but ignorance.”

ohaya
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For the record, I did get the PP refund. It didn’t appear until I clicked on “Show all transactions”, which I think someone mentioned earlier.

As far as feedback, I’ve decided to let my negative feedback stay as-is, for many of the reasons mentioned earlier in this thread, plus it was, as I mentioned, what I was inclined to do.

Thanks for all the help!

sorotantaz
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vēer wrote:
Chloe wrote:
From the sellers perspective I can understand why they may not want to sent out a replacement (what if it also is lost?) and gave you a refund instead.

I do read negative and neutral feedback, but it is funny how many positive feedback I have read that actually tell the truth of a poor experience because of the fears of getting negative feedback back.


Sellers cant leave negative or neutral, they can leave only positive feedback, thats how it work at Ebay AFAIK.

or they can simply choose not to leave you feedback at all. I have few sellers did that to me because they don’t automate the leaving feedback process after receiving from buyer.

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