Just got an email from LAZERPOINT

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boomhauer
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It's encouraging that they responded to JohnnyMac's email.  But I'm also prepared for the worst.  I have to admit that I don't quite have the fire in my belly with this one since the deal seemed too good to be true, right from the start.

Budgeteer
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Got the 3x pos 2AAA 12 led flashlights. Filed a dispute to PP immediately. :/

kragmutt wrote:

They're gonna send you a green redcat with a black LED.

UDO
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I dont understand what they achieve by sending the wrong lights. I mean they will have to return all the money + pay for the shipping of the wrong lights + I get to keep the wrong lights... Doesnt make sense to me... They could just return the money right away without sending wrong flaslights and save some reputation (not that they have any left).

edc
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Sounds like a scam and they hope some people won't file with paypal.

 

http://i1193.photobucket.com/albums

Vectrex
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Have you considered that they made a mistake and don't care enough to correct it?

JohnnyMac
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Budgeteer wrote:

Got the 3x pos 2AAA 12 led flashlights. Filed a dispute to PP immediately. :/

WTF? Even if they are figuring they would lose even more money by sending the right lights, why send any at all? It just makes no sense to me. I just checked my order status and while it had been in "packing" status when I emailed them, it is now gone backward a step to "checking" status. Not sure what means but am hoping someone there thought twice about sending me the 12-led lights and is reading the order correctly. I doubt it but am still hoping so as to avoid all this hassle. Sad

Thoth
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My order also changed from packing to checking, I e-mailed them just know to inform them that I will not accept wrong items.Yell

brted
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All I can think is they had something wrong in their computer system where they had this UV p.o.s. under both product numbers and haven't figured it out on their own yet. I agree there is no way you can make money by shipping people the wrong items. Better to cancel the orders as some of the other places have done when they realized they had an unmeetable price posted.

JohnnyMac
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Thoth wrote:

My order also changed from packing to checking, I e-mailed them just know to inform them that I will not accept wrong items.Yell

It's been over 6 hours since you emailed them. Have you heard anything back from them? They promise to reply within 6 hrs.
Thoth
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No answer yet, but I think it still is dawn in China.

LIght_Of_Day
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Budgeteer wrote:

Got the 3x pos 2AAA 12 led flashlights. Filed a dispute to PP immediately. :/

I just got one 12 led aaa flashlight. Blasted.

I will also inform the company of my dissatisaction and file a paypal dispute immediately. I will not out of my funds cover the cost of returning the item (cheap piece of junk). It would cost more than I already paid for it and it's not my error. Their policy (on the website) is to return it so we will see what happens.

boomhauer
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Just joined the club of crappy 12-led flashlight owners.  Oh well, I knew all along something was a little "wrong" with the price - I guess I just found out what it was.

Thoth
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This is the answer I got:

 

Dear Customer,

We check your order is in the process of shipment and the product you order is right.
The address is 
XXXXXXXXXXXXX
XXXXXXXXXXXXXXXX
XXXXXX
XXXXXX
XXXXXX
XXXXXX
Thanks for your supporting!

Sincerely yours’
Lazerpoint Customer Service Department

 

Noodles
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Just got an email and refund I didn't even ask for


Dear Customer,

This email is from customer service team of laserpoint.com.
 
Thanks for your purchase first.
I am writing to inform you that the price of item 3867157 is wrong. It should be $13.39 instead of $ 5.69 in your current orders.
 
We regret for this and cancel and refund the price $5.52 USD to your Paypal account.Please check your Paypal account in time.
 
So sorry for any inconvenience caused .Hope you can understand.

Sincerely yours’
Lazerpoint Customer Service Department
Now mine went form packing to checking also before this email,  so for those that went backwards in order may get this too.

The Giggle Loop

raccoon city
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Here is my history with focalprice and their sister websites (wsdeal, discoverybargain, and lazerpoint).  In October and December 2010, I made two orders with wsdeal and I received what I ordered (three flashlights).  Then in February and April 2011, I made two orders with discoverybargain, and both orders were royally screwed up (I ordered three knives and received two knives, neither of them the correct knives).  Then in May 2011, I ordered an Ultrafire C3 for $5.52 from lazerpoint.  ...And today, I received the stainless steel UF C3 from lazerpoint!  Although I received the right item this time, I will think twice before ordering anything from the focalprice family.  I am still fed up with the DB fiasco, and then, of course, most people did not receive the Ultrafire C3 that they ordered.  If I can get the same item elsewhere at a reasonable price, I will buy elsewhere.

Budgeteer
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Got a full refund on PP...

What a waste of time. Got 3 12led rather junk uv flashlights to do something usefull out of it. Hardly...

kragmutt wrote:

They're gonna send you a green redcat with a black LED.

Boaz
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raccoon city wrote:

Here is my history with focalprice and their sister websites (wsdeal, , and lazerpoint).  In October and December 2010, I made two orders with wsdeal and I received what I ordered (three flashlights).  Then in February and April 2011, I made two orders with discoverybargain, and both orders were royally screwed up (I ordered three knives and received two knives, neither of them the correct knives).  Then in May 2011, I ordered an Ultrafire C3 for $5.52 from lazerpoint.  ...And today, I received the stainless steel UF C3 from lazerpoint!  Although I received the right item this time, I will think twice before ordering anything from the focalprice family.  I am still fed up with the DB fiasco, and then, of course, most people did not receive the Ultrafire C3 that they ordered.  If I can get the same item elsewhere at a reasonable price, I will buy elsewhere.

Are you certain discoverybargain is a sister site to  focalprice ??

       καὶ τὸ φῶς ἐν τῇ σκοτίᾳ φαίνει καὶ ἡ σκοτία αὐτὸ οὐ κατέλαβεν

                            

       Dc-fix diffuser film  >…  http://budgetlightforum.com/node/42208

Budgeteer
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Any1 want to make a budget dealer experience post in the category for LamerPoint?

Boaz since he got the best "deal" should be the best suited for the task. *hint*

kragmutt wrote:

They're gonna send you a green redcat with a black LED.

Don
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I got the refund too.

 

But what amused me (It is a being easily amused day) was that the link in their own email was to the wrong place. They'd put a link to laSerpoint.com, not laZerpoint.com.

 

On second thoughts, was this actually an accident....

 

The numbers from my light tests are always to be found here.

https://spreadsheets.google.com/ccc?key=0ApkFM37n_QnRdDU5MDNzOURjYllmZHI...

Thoth
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I also received a full refund from customer service team of laserpoint.com (laser printer repair company) Surprised.

JohnnyMac
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I got an email and a full refund too. Better they manned up and did that instead of trying to pull a fast one like they did sending out those crap 12 led lights.
raccoon city
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how2
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They offered me $3 refund and told me to keep my 4 lights.

I said no either they resend the lights or a full refund.

Budgeteer
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kragmutt wrote:

They're gonna send you a green redcat with a black LED.

JohnnyMac
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raccoon city wrote:

Boaz wrote:

Are you certain discoverybargain is a sister site to  focalprice ??

They have some of the exact same flashlights with almost identical photographs and descriptions.  Below are five examples.  (By the way, I own four of the five.)

4a.)  http://www.discoverybargain.com/product/FL00161B/Super_Bright_Flashlight_Torch_(Silver)_9116.html

4b.)  http://www.focalprice.com/LF470S/Super_Bright_Flashlight_Torch_Silver.html

5a.)  http://www.discoverybargain.com/product/FL00084B/Super_Bright_Flashlight_Torch_(Black)_8733.html
5b.)  http://www.focalprice.com/LF470B/Super_Bright_Flashlight_Torch_Black.html

EDIT:  Also, check out reply #1 in this thread.

Is one of those 4 you have the one listed in #4? I really like the looks of that light. I also noticed that #5b is $4 more than #5a. It's odd that the descriptions for items 4 & 5 are the same but only in the pics for #5 do they show the 18650 extension at all.

Budgeteer
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This was almost as lame as this:

http://www.mojvideo.com/video-prince-purple-rain-1984-complete-video/192...

I like the song but check the female expression at 6:01 onward!!!

How did they miss that crap and did not cut it out.

kragmutt wrote:

They're gonna send you a green redcat with a black LED.

JohnnyMac
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Budgeteer wrote:

This was almost as lame as this:

http://www.mojvideo.com/video-prince-purple-rain-1984-complete-video/192...

I like the song but check the female expression at 6:01 onward!!!

How did they miss that crap and did not cut it out.

LOL!  That's awesome! You can almost hear her say "Aww..gross! Get the F* away from me you disgusting creep!"
raccoon city
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JohnnyMac wrote:

Is one of those 4 you have the one listed in #4? I really like the looks of that light. I also noticed that #5b is $4 more than #5a. It's odd that the descriptions for items 4 & 5 are the same but only in the pics for #5 do they show the 18650 extension at all.

Numbers 4 & 5 are Tank007 TK-737s.  Notice how the one labeled silver shows a picture of a black flashlight, and vice versa.  I only have the black one.  Focalprice used to send nice 5-mode TK-737s, but the Focalprice family is known to send 1-mode flashlights to save themselves money, even if their flashlights are advertised as having more than one mode.  You can get a 5-mode from BestOfferBuy.  As far as I know, the one from BOB is great, except it doesn't tailstand like mine does.  Here's the link I would use to buy a TK-737:

http://www.bestofferbuy.com/tank007-tk737-floodtothrow-zooming-5mode-120lumen-led-flashlight-3aaa-p-28927.html

You can do a BLF search for TK-737 to learn more.  I really like mine.   :bigsmile:

LIght_Of_Day
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Yesterday's Email from me to Lazerpoint Customer Service Department:

Help,

I ordered the following on Wed 5/18/2011

Genuine UltraFire C3 CREE-Q5-WC 5 Modes 190LM 900mA White Light LED Flashlight Torch (Silver)

order # GL1101380030

5/31/2011 Today I did not recieve the item that I ordered but rather an inexpensive 12 led substitute that runs on 3aa batteries. Not even close to the correct item.

I would appreciate it if you would honor your word and listing.

Please send me the correct flashlight or at the very least a full refund.

I am going to file a paypal dispute.

My Name

 Here is today's Lazerpoints response to yesterdays email.

     Dear Customer,

Since your order total price is below $20,there is no tracking number for your order,so we can not check the order status.
Your order is shipping on May-18 from our warehouse.Package must be delayed in halfway.The airmail gets slower than before,it costs more days to arraive the destination.
So, would you please wait for more days.
Thank you for your time and understanding. 
Sincerely yours’
Lazerpoint Customer Service Department

 Also after that happened here is ths mornings response from paypal:

This email confirms that your dispute with Through Co. Ltd. is now closed.

Either you have reached a resolution with the seller or the dispute has been open for more than 20 days.

Thank you,

PayPal

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

What is going on? Any help appreciated.

 


 

how2
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Light_of_day they gave you a full refund

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