Rating: [BG] BangGood.com

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tatasal
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Banggood wrote:

Sorry for this.

We checked, it is Ivy’s personal behavior, because get more positive review, she can get more salary.
I already told my boss, he will punish her and state to the CS won’t do this any more.
Thanks to help us to find the problem. anyone find problem please free to contact me.

It is so depressing reading this…either way, it’s so sad.

hank
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Quote:
get more positive review, she can get more salary.

Wait. Who set up that system?

You offer one employee more pay for more positive reviews?

What could that employee have done for you?

Fix your quality control process?
Fix your warehouse packing process?
Check your suppliers for you?

Setting up an incentive like that and then punishing the employee misses the point.
It’s probably not even illegal in some countries to secretly pay for positive reviews — that’s a USA Federal Trade Commission rule, not a worldwide rule.

Your problems aren’t just that one pay-for-reviews offer — which is still being done in variations

Your problems are the real problems people have been telling you about.

tatasal
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Poor scapegoat (if at all true)….this is worse !

Banggood
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hank wrote:
Quote:
get more positive review, she can get more salary.
Wait. Who set up that system? You offer one employee more pay for more positive reviews? What could that employee have done for you? Fix your quality control process? Fix your warehouse packing process? Check your suppliers for you? Setting up an incentive like that and then punishing the employee misses the point. It's probably not even illegal in some countries to secretly pay for positive reviews -- that's a USA Federal Trade Commission rule, not a worldwide rule. Your problems aren't just that one pay-for-reviews offer -- which is still being done in variations Your problems are the real problems people have been telling you about.

this is some CS salary scheme, you know we will send email to customer for review, more positive review,they can get some another salary

but we don't let CS to buy positive review. the review should be honest 

9% discount for all flashlight & Lasers

coupon code: 4BLF

Link: https://goo.gl/4JmL8w

 

2)Get big discount everyday

Link: http://www.banggood.com/coupon.html

 

Business inquiry

E-mail: chendongling@banggood.com

Skype: swiling88

 

After Sales Problems:

E-mail: cservice@banggood.com

 

APP Download

Link: https://www.banggood.com/AppDownload.html

MountainKing
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‘Scapegoat’. Nothing will not happen to Ivy. They got found out for their game, put it on the ‘back’ of a rogue employee for the public to see they are a honest company. Everybody is happy. Nobody gets ‘hurt’.

They are at the moment probably sipping some tea thinking, “we big clever, fool americans many”

Never ever forget and forgive. Niwal**er new kid on the block trying to act tough.
http://budgetlightforum.com/node/24847
Do not support this brand.

DINODIRECTSCAM COMPANY. DO NOT BUY
http://budgetlightforum.com/node/11324?page=2#comment-254983

borked
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MountainKing wrote:
‘Scapegoat’. Nothing will not happen to Ivy. They got found out for their game, put it on the ‘back’ of a rogue employee for the public to see they are a honest company. Everybody is happy. Nobody gets ‘hurt’.

They are at the moment probably sipping some tea thinking, “we big clever, fool americans many”


Which is why I’ve a Cart and Wish List that have been sitting around for ages now, as the last person that promised me something and didn’t deliver upon it, didn’t get a sale.
Funnily enough Banggood didn’t get the sale either!
So it doesn’t just affect the CSR yet the company too.

Neal, please ensure there’s not just scapegoats, yet Management take accountability serious enough, that they will step in to resolve issues in a positive manner.
Even if that means they have to take a loss leader sale for the sake of good will, in the long term, it maintains Banggood holds a positive name in the community.

It’s all too easy to do a Google search for bad reviews of a company these days for the bosses to ignore this.

mongoose
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Bought a xaomi powerbank on the 22nd of november, shipped , untracked, on the 24th and here by the 30th. A total thumbs up,what more can i say, keep up the good work! :bigsmile:

homer

mapache
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I ordered the MC1 Plus last Friday, but received the regular MC1 Sad

On the plus side it only took a total of 7 days to get to me.

M4D M4X
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did you mail CService@bangood.com ?

 

already member of M4DM4X.com ?

the best deals are waiting for YOU!

 

before you buy elsewhere mail me: MARTIN@M4DM4X.COM - i will try to save you money!

mapache
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Yep, waiting on their reply. Being a Friday evening I expect I probably won’t hear back until Tuesday.

Looks like everything is sorted Smile I received a reply from customer service on Saturday which I wasn’t expecting. Both customer service reps I dealt with were pleasant and all my emails were replied to within 24 hours.

Keep up the good work BG.

Edit- I just received the replacement MC1 Plus. I placed my initial order on Nov 28 and received the first item, contacted CS, and have now received the replacement in 18 days!

Yourrid
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Well, Banggood finally let me down. I placed an order for quite a few things which were going to be used as Christmas presents. I ordered 2 XIAOMI 10000mAh Power Banks and only received 1 Tired

I’ve placed quite a few orders with Banggood, and prefer them over all of the other Chinese sellers; it sucks it has to happen this close to Christmas Flat Stare

Lazy-R-us
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In one of the Christmas sales from Banggood, they offered a set of Mityutoyo calipers for $29.99. I looked the pictures over, and searched the web to see if they were genuine. All the tell tales in the pictures made them look real, including the lock screw being more ‘landscape’ than ‘portrait’. So I ordered them 11/25. When they came in on 1/7, while they look fairly good and do measure accurately and return to zero, the lock screw is the ‘portrait’ type that the intertubes say indicates a clone.

I realize that paying $30 for a set of genuine Mityutoyo’s is unlikely, but I still feel a little taken advantage of. What say you, is this worth disputing or do I just keep it in mind for future reference.

To be honest, they will surely do what I need them to do. The biggest downside that I see is the fakes have a more limited battery life.

Lazy-R-us

mapache
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At the bottom of the description it says

Quote:
It’s high quality model made in china,
but but our component is the same as the original as well as the functon, please rest assured.
If you want to find the genuine Mitutoyo 0-150mm Caliper, >>>please click here<<<

Was this there when you purchased it?

Lazy-R-us
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I have no idea if that was there or not. I read it pretty closely, but it was over a month ago, and I certainly didn’t take a screenshot of the page to refer back to at this point.

I don’t think it is fair of me to expect more of a discount, so I wont ‘file’ anything more than these comments. It does seem like that Note should be a little bigger though.

Lazy-R-us

AlexGT
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I am getting anxious to get my Quinlan U11 I bought on 12/20/15 and the tracking does not update, it’s been stuck on:

2016-01-01 20:54 Shipment information sent to FedEx

25 Days in transit and counting, I hope I don’t have to file a claim… Sad I really want the light, what is Priority Direct Mail anyway?

264
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I tried the direct mail option at Banggood on two orders placed on December 25th and 28th. . 17tracks can not find the numbers. Will just have to wait and see. I have always have had good luck with Banggood. Maybe the direct mail option is a bad choice.

+Orders arrived three weeks after this post. No problems. +

tarver
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Well I have had it with Banggood. They KNOW the Cometa is a dangerous pipe bomb waiting to happen, yet they are fighting our paypal claims. My Cometa shorted out right away when I put in a BASEN 26650 and melted the spring. I’m lucky it did not explode.
- I urge ADMIN to give Banggood the LOWEST rating possible and I urge BLF members to avoid Banggood , who are looking like a bunch of crooks.

What I’m saying is DO NOT BUY FROM BANGGOOD !!!
Unless you get a good deal on a nice flashlight and maybe throw in some sunglasses and some webbed swimming gloves and a unicorn horn that glows in the dark.

akhyar
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Need to add they also refuse to publish negative reviews on the Cometa even though these reviews could contains some of the solutions for the issues reported.

The GBs where they acted as the vendor have gone down to the drain lately, from the BLF A6 built quality and short tube thread, BLF Kronos built quality, serial numbers mixed-up, box damaged in transit to the latest Cometa pipe bomb fiasco.

And yet the CS want us to upload videos for some of these known problems when sometimes few photos are sufficed.

Ragsy
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Maybe I’ve just been extremely lucky but I’m at 100% success rate with Banggood

I just recently took delivery of a Thorfire C8S and an Astrolux A01 – two sep orders and both took just 2 weeks to arrive (I’m in Australia). Comparing them to GB, my order for a D4 charger from GB, placed at the same time, is still a no show. So BG’s delivery channel is a winner for me so far.

Last year, I also bought half a dozen nano quads for Christmas gifts – and again, no problems

Whether you’re after a flashlight, quads or even a ‘SHE-WEE’ from BG, do your research because in amongst all the stuff they sell, there will be a lot of sub-standard products they sell. Unfortunately, sometimes what looks like a good product on the surface, turns out to be shite and it’s only through good people sharing their bad experiences, that we get a feel for what products to stay away from (point in case – I won’t be rushing to get a Cometa).

My biggest hate so far with BG – I don’t like the idea of BG removing negative reviews – if ever I have a bad review to post, rest assured, I will be posting here on BLF in big capitals (isn’t that a double something?). If people are doing research on reviews on a particular flashlight, they usually do what I do…..google search and end up here or CPF.

To quote Animal Farm….“Don’t get mad, get even”

G'day mate, ow ya garn?
Yeah, nah good mate

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So far I’ve only dealt with BG and GB. I would say BG is the better one for the following reasons:

1. Shipping is faster.
2. Offers full PayPal refund instead of store credit.
3. Tracking info seems more accurate. Real, actually. GB had my package stuck in Singapore for weeks, then suddenly show up in the US, from Germany. Go figure.

But no matter what, I won’t pay any extra for shipping or insurance anymore. I think it is all just extra profit for them. It’s all Russian roulette how fast they show up, if they show up at all, anyways.

stephenk
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I think I’m personally still sitting on the fence with BG.
- Orders have arrived on average in 2 weeks (my Liitokala Lii-500 arrived in just 1 week).
- Everything apart from the Cometa (which I refused to use) was fully functioning.
- It took me a week to get a full refund on the Cometa.

I generally only use the Chinese retailers to buy things that I am unable to buy in Australia.

tarver
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I filed a paypal claim and a scathing review on BG and got my refund , but I really blew my top when they asked for a video for the Cometa.
I think they are awful for still selling the Cometa, with a plastic insulator..
If it gets lost, ppl could die in a house fire while sleeping. There’s no excuse for Banggood still selling the pipe bomb

tarver
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Here’s some Banggood email addies
Paydispute@banggood.com
Neal at zhanghh0420@hotmail.com
guomengzhen@banggood.cn

vestureofblood
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Enelooper wrote:
So far I’ve only dealt with BG and GB. I would say BG is the better one for the following reasons:

1. Shipping is faster.
2. Offers full PayPal refund instead of store credit.
3. Tracking info seems more accurate. Real, actually. GB had my package stuck in Singapore for weeks, then suddenly show up in the US, from Germany. Go figure.

I’m still very happy with Banggood myself. I love that they have semi express shipping options for a realistic price. I mostly just reorder the same 5-10 products so I’v not had too many hiccups.

I was not part of the group buy for that defective light, but I have done a few group buys. I definitely think its a poor choice for them to keep selling a light that has been reported as dangerous.

I’m not surprised they are fighting the paypal claims though. BG is not a manufacturer. The way a group buy works is one person collects a large some of money from many individuals in order to pay a manufacture to get a price break on the light. Once that money is spent its spent. BG does NOT have your money any more, and they did NOT make the defective product. If the manufacturer does not offer a warranty then where is BG suppose to get thousands of dollars to cover this??

Right now each person who got a bad light is feeling sick because they got burned for $70 bucks (or what ever the GB price was). Just imagine how you would feel if your were in Neils shoes and you were on the hook for like $5,000 bucks that you don’t have because he paid it to the manufacture of the bogus lights.

In Him (Jesus Christ) was life; and the life was the light of men. And the light shineth in darkness; and the darkness comprehended it not.
http://asflashlights.com/ Everyday Carry Flashlights, plus Upgrades for Maglite.

lumiere
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I’ve only had good experiences with Banggood (and Fasttech). Banggood refunded me on the short tube that did not work (wrong threading) with my BLF A6. I’ve stayed away from Gearbest because time is money and saving a few dollars isn’t worth dealing with the inevitable issues.

JamesB
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Banggood refunded my cometa some time ago, still no unsolved problems with them for me.

Remember to be very polite, very specific and clear about what your problem is and what you expect them to do to solve it, and again stay calm and respectful if any misunderstanding arises , they are not native english speakers and probably have terrible working conditions.

Streamer
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I think it speaks a lot of the moral character of leadership in China to keep selling a light that is dangerous. Cash is King and to hell with the end users.

tarver
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banggood needs to have an agreement that they won’t be stuck with defective lights.
or they need to properly inspect new lights. they know manker is a wanker-fire, so i really don’t have any sympathy for them if they did not inspect lights, or send a sample light to BLF to be checked out. i mean, duh !
and really no sympathy for banggood when they CONTINUE TO SELL A PIPE BOMB FLASHLIGHT !!! DUHHH

vestureofblood
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tarver wrote:
banggood needs to have an agreement that they won’t be stuck with defective lights.

I agree. Maybe not if only a hand full are somewhat imperfect, but I would very much like to see the manufacturer do some kind of a recall in this situation.

Its probly difficult to get any of them to make any such a agreement before hand I would imagine. Its also likely that the type of payment required for purchases like this is a bank transfer. I have only worked with about 2 or 3 overseas manufactures on this type of thing. Most often they “assume” a bank transfer or similar which means no fees for them and no recourse for the buyer outside of a court room Sad

Nitecore actually did agree to paypal on the condition that I pay the fees on top of the price quoted me. LEDIL allows me to use a credit card upon request, but initially sent me a for for only bank transfer.

In Him (Jesus Christ) was life; and the life was the light of men. And the light shineth in darkness; and the darkness comprehended it not.
http://asflashlights.com/ Everyday Carry Flashlights, plus Upgrades for Maglite.

JamesB
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They are actually still selling the defective Cometas ?

I had no clue, that’s mind blowing.

I hope it isn’t anything other than internal communications problems and diluted responsability, because a few of us have made perfectly clear to the CS that the Cometas are potentialy dangerous.

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