Rating: GearBest.com

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CSgearbest
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BLightSam wrote:
CSgearbest wrote:

It is actually out of our control.

thus BG is not responsible?

further Customers are ultimately responsible?


We are extremely sorry for this inconvenience.
We are sorry that the operational issues is outside our control and is dependent on the courier company.
The package will be delayed or lost on the way,it is out of our control.
But we will take responsible for all of Gearbest orders.

For the order W1801301807218259,we did a full refund to the customer.
Please let me know if you need further assistance.
support@gearbest.com
Gearbest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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pennzy wrote:
Why even mess with insurance if it doesn’t cover lost package?

Many thanks for your recent inquiry.

We offer Shipping Insurance to protect your package against any lost or damaged shipments.
Any missing issues reported, we will help to resolve them immediately.
Thanks for your support.
support@gearbest.com
Gearbest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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Lightbringer wrote:
CSgearbest wrote:

Different (urgent!!) issue…

I can’t seem to cancel an order through the GB site.

I got an email telling me I have a bunch of points about to expire, so I go and place an order, trying to find some point in the process where the points could be applied.

I get all the way to the payment process (paypal), and instead of getting back to the GB site, the payment goes through and the order’s been placed!

I’m scrambling around trying to find a way on the order’s page to cancel it… nothing.

I get to the “Your Tickets” page, and there’s nothing to create a ticket! (This is the “fantastic new support page”?? Somebody needs to work on that a bit…)

Finally, I get to some point to create a new ticket, don’t even recall what or how, but I put in all the info… and it keeps getting hung up on the captcha!!! It just refuses to accept it. It shows “4056”, I enter “4056”, and it claims the verify doesn’t match. Reload the page, redo the captcha, it fails again. Now repeat this process about a dozen times. Infuriating!!

Anyway, the order number is W1803131104491786. If it doesn’t get canceled in time before it ships, I’ll just have to go through paypal to credit back the order. There’s no way to go through the system to cancel it!

Thanks!


Hi ,
Thank you for your feedback.

We are arranging the PayPal refund of USD9.42 now.
Please allow up to 48 hours for the transaction to appear on your Paypal account.
You can view the status of your refund from your Account History.
> Log in to your PayPal account.
> Click History
If you do not have a Paypal account, please allow up to 7-14 business days.
In order to provide the best service for the customer,our technician is fixing the support center system.
Please report any error to us if they is as soon as possible.

Thanks for your support.
support@gearbest.com
Gearbest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

klrman
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I had a defect with my DX80 that I purchased from Gearbest and they looked after me right away and gave me fair dollar amount to my GB Wallet.  All their orders arrived very speedily to me and I have no complaints about them at all.

DENGOH
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BLightSam wrote:
CSgearbest wrote:

It is actually out of our control.

thus BG is not responsible?

further Customers are ultimately responsible?


raitushar9’s first post at this forum and the order is not flashlight.
Looks like he is trying to pressure GB through our forum, should we entertain this kind of posts and sided him as consumer even if GB has served BLF community right?
And we don’t really know what has happen and who should we trust.

cool i'll see you when you get there

Lightbringer
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CSgearbest wrote:

Got it, thanks!

 

Any advice how to actually use those points before they expire, though?

As I mentioned, I tried at pretty much each step to find the box that usually presents itself asking how many points I’d want to use, and nothing showed.

Just like when paying through paypal, from what I remember, it goes to the PP site I guess to authorise the transaction (specify the card, confirm the address, etc.), then comes back to GB so you can choose which shipping method, etc., only this just went right to payment.

So no option appeared to use any points.

I’m befuddled. Smile

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

CSgearbest
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Lightbringer wrote:
CSgearbest wrote:

Got it, thanks!

 

Any advice how to actually use those points before they expire, though?

As I mentioned, I tried at pretty much each step to find the box that usually presents itself asking how many points I’d want to use, and nothing showed.

Just like when paying through paypal, from what I remember, it goes to the PP site I guess to authorise the transaction (specify the card, confirm the address, etc.), then comes back to GB so you can choose which shipping method, etc., only this just went right to payment.

So no option appeared to use any points.

I’m befuddled. Smile

Hi ,
Please note that we will send several emails to inform you before the points will be expired.
Please note points can’t be used together with coupon.
The discount (from the Points) cannot exceed 30% of the final commodity value. Coupons cannot be used together with points to reduce prices.

Learn more about points from http://www.gearbest.com/about/about-points.html
We sincerely appreciate your understanding.
Thanks for your support.
support@gearbest.com
Gearbest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

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Aleister
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Quote:

Dear George,

We would like to extend our apologies for this inconvenience.

In this case, you can keep the item and do not need to return it to us for this time.

After reviewing your case, please review our possible solutions:

1)Refund 11.74USD on GB Wallet (store credit)

We can refund to your GB wallet and exceptionally reward you with extra points (You will receive 1 points for every 1 USD. e.g. 1 USD=1 points, 3 USD=3 points etc.). The refund will take 24 hours to process and appear in your GB wallet.

Learn more about wallet benefits: http://www.gearbest.com/about/gb-wallet.html

Check out how to use point :http://www.gearbest.com/about/about-points.html?157wrew

2)Refund to your payment account

Powerbank came with broken screen, I sent a photo and asked about my options. Refund and keep it, plain and simple. That’s the second time I am having issue with an item and both times they proposed the same. So, a big thank you to GB, I continue to feel safe ordering from them.

Let a flooder be my wife and a thrower be my mistress

CSgearbest
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Aleister wrote:
Quote:

Dear George,

We would like to extend our apologies for this inconvenience.

In this case, you can keep the item and do not need to return it to us for this time.

After reviewing your case, please review our possible solutions:

1)Refund 11.74USD on GB Wallet (store credit)

We can refund to your GB wallet and exceptionally reward you with extra points (You will receive 1 points for every 1 USD. e.g. 1 USD=1 points, 3 USD=3 points etc.). The refund will take 24 hours to process and appear in your GB wallet.

Learn more about wallet benefits: http://www.gearbest.com/about/gb-wallet.html

Check out how to use point :http://www.gearbest.com/about/about-points.html?157wrew

2)Refund to your payment account

Powerbank came with broken screen, I sent a photo and asked about my options. Refund and keep it, plain and simple. That’s the second time I am having issue with an item and both times they proposed the same. So, a big thank you to GB, I continue to feel safe ordering from them.


Thank you for your support.
If you need any help, please feel free to contact us again.
How to contact us :http://www.gearbest.com/about/contact-us.html

Thanks for your patience and support.
support@gearbest.com
Gearbest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

phantom23
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I just got a knife from Gearbest, came dirty:

It’s not just dust, it’s some sort of a grease, it doesn’t come off, when you try to clean it it just smudges everywhere.
I have a video evidence (unboxing or should I say – unpacking video) showing that that’s the condition it came out of a sealed envelope. GB’s reaction?

Quote:
Our related colleagues will do a carefully and thoroughly quality checking before dispatching the parcel. And we will also dispatch our products with protective material so that could be delivered to our customer in perfect state.

They completely ignored what I said…

CSgearbest
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phantom23 wrote:
I just got a knife from Gearbest, came dirty:

It’s not just dust, it’s some sort of a grease, it doesn’t come off, when you try to clean it it just smudges everywhere.
I have a video evidence (unboxing or should I say – unpacking video) showing that that’s the condition it came out of a sealed envelope. GB’s reaction?

Quote:
Our related colleagues will do a carefully and thoroughly quality checking before dispatching the parcel. And we will also dispatch our products with protective material so that could be delivered to our customer in perfect state.

They completely ignored what I said…

We are sorry to hear that your product isn’t working to your satisfaction.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.

We have forwarded this issue to our QC team.
We apologize that we made a mistake on this issue and promise that this kind of oversight will not happen again in future.
Could you please PM your order number?
We will solve it for you.
Thank you.
support@gearbest.com
Gearbest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

phantom23
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You also don’t seem to post even neutral reviews, everything is censored until it’s only positive.

djozz
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phantom23 wrote:
You also don’t seem to post even neutral reviews, everything is censored until it’s only positive.

Same with Banggood, nothing new here. It is something difficult for the chinese that showing the honest not so good reviews are better for sales than just the good ones, fake or not. But some sellers got it: DX I feel does not censor reviews and certainly their forums section has no censoring at all. Also it seems that Fasttech shows no sign of censoring.
CSgearbest
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phantom23 wrote:
You also don’t seem to post even neutral reviews, everything is censored until it’s only positive.

We would like to extend our sincerest apologies for this inconvenience.
We can confirm that we always post positive reviews and negative reviews if they demand our request.

Could you please send us some proof to verify it?
Or you can tell us the specific review,so that we are able to check it.
Please also refer to our terms and conditions here:http://www.gearbest.com/about/terms-and-conditions.html
Thank you.
support@gearbest.com
Gearbest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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djozz wrote:
phantom23 wrote:
You also don’t seem to post even neutral reviews, everything is censored until it’s only positive.
Same with Banggood, nothing new here…..Also it seems that Fasttech shows no sign of censoring.

Hi, thank you for your comment.
Please send me your email address, order number and the SKU number of the review via PM so that I can resolve this issue for you.
Thank you for your assistance.

GearBest Customer Service
GearBest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

Macka17
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Hi.
Been dealing with them over a coupla yrs now. Only ever had 2 small problems (one theirs).

Fixed over a coupla mails and another 30 days del for reeplacement.
Never needed to complain. they asked me to review some torches a while ago. Through Facebook.
There’s no way I’d ever have that privacy robbing prog near my computer.
Granddaughter added it for me (without telling). when it first came out. Took me yrs to remove all traces of it. and it still sneaks things in here occasionally.
The inflated lumens etc. is usually just the suppliers to them. Details of whatever.

It’s China remember. so it doesn’t really matter, does it.and everything is on a disposable possibility list. when/IF it arrives.
Whenever I order things from there unless under an insurance/parcel policy.
I mentally write off the money until it arrives, or not.

Apart from a few select items. (which I covered with ins, etc.) I never spend
much over $20US.
You buying cheap. you accept the consequences. Good and bad.
Mostly. It’s worth it.

CSgearbest
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Macka17 wrote:
Hi. Been dealing with them over a coupla yrs now. Only ever had 2 small problems (one theirs)….It’s worth it.

Hi, thank you for your attention.
We will continue to improve our products and services.

GearBest Customer Service
GearBest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

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Phlogiston
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Gearbest are great when things go smoothly.

If something goes wrong with your order, watch out!

I had to drag them through the entire PayPal claim process a few months ago for an order that went completely missing in transit. Gearbest just kept stalling in an attempt to run down the PayPal clock.

PayPal came through for me and I got my refund in full. Thank you, PayPal!

My advice: when using Gearbest, always pay with PayPal.

CSgearbest
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Phlogiston wrote:
Gearbest are great when things go smoothly.

If something goes wrong with your order, watch out!

I had to drag them through the entire PayPal claim process a few months ago for an order that went completely missing in transit. Gearbest just kept stalling in an attempt to run down the PayPal clock.

PayPal came through for me and I got my refund in full. Thank you, PayPal!

My advice: when using Gearbest, always pay with PayPal.

We sincerely apologize for this issue.
Could you please PM your order number? You can find it in :My account>>My orders?https://login.gearbest.com/m-users-a-sign.htm?type=1.
We will do our best to help.
Please let me know if you need further assistance.
support@gearbest.com
GearBest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

USA
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I have been using Gearbest.com for about 30 orders within a 1 year period (mostly flashlights, electronics). So far, all items came through even though shipping time was not always acceptable. I can live with 2-3 weeks but about 3 items came in after 1 month.

Overall, I recommend Gearbest for flashlight related purchases. The only challenge would be that many items no longer offer free shipping.

Streamer
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CSgearbest wrote:
Phlogiston wrote:
Gearbest are great when things go smoothly.

If something goes wrong with your order, watch out!

I had to drag them through the entire PayPal claim process a few months ago for an order that went completely missing in transit. Gearbest just kept stalling in an attempt to run down the PayPal clock.

PayPal came through for me and I got my refund in full. Thank you, PayPal!

My advice: when using Gearbest, always pay with PayPal.

We sincerely apologize for this issue.
Could you please PM your order number? You can find it in :My account>>My orders?https://login.gearbest.com/m-users-a-sign.htm?type=1.
We will do our best to help.
Please let me know if you need further assistance.
support@gearbest.com
GearBest.com

Complain as I did with the defective stuff I got and Gearbest will blacklist/CANCEL your account. Guess I should not have complained. Not. Flat Stare

CSgearbest
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USA wrote:
I have been using Gearbest.com for about 30 orders within a 1 year period (mostly flashlights, electronics). So far, all items came through even though shipping time was not always acceptable. I can live with 2-3 weeks but about 3 items came in after 1 month.

Overall, I recommend Gearbest for flashlight related purchases. The only challenge would be that many items no longer offer free shipping.

Thank you for your comment.
We are aware that we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Please let me know if you have any questions, we are always here to help.
Thank you for your support!
GearBest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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Thank you for contacting GearBest.com.
May I know your order number?
We are looking forward to hearing from you and will do our best to help.
GearBest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

kuoh
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That seems plausible, as I also got a few years of good service and response until a few months ago when support just stopped responding to my tickets and requests for updates. If they want to blacklist someone fine, but communicate it first, don’t just go dead silent. I stopped placing any orders with them at that point.

KuoH

Streamer wrote:
Complain as I did with the defective stuff I got and Gearbest will blacklist/CANCEL your account. Guess I should not have complained. Not. Flat Stare
CSgearbest
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kuoh wrote:
That seems plausible, as I also got a few years of good service and response until a few months ago when support just stopped responding to my tickets and requests for updates. If they want to blacklist someone fine, but communicate it first, don’t just go dead silent. I stopped placing any orders with them at that point.

KuoH

Streamer wrote:
Complain as I did with the defective stuff I got and Gearbest will blacklist/CANCEL your account. Guess I should not have complained. Not. Flat Stare

Thank you for taking the time to give us feedback.
We are aware that we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Please let me know if you have any questions, we are always here to help.
Thank you for your understanding.
GearBest.com

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

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