Rating: GearBest.com

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Racer
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Thank you for taking care of those orders — appreciated. Gearbest is alright Smile

Fritz t. Cat
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They refunded the $6.52 I requested. Maybe what happened was that the site software went back to “regular” non-reduced prices when I entered the coupon code and then when it decided later that the coupon was not applicable, it failed to restore the listed discounts. Anyway, check all numbers and don’t depend on the site software for anything. And don’t bother trying to use coupons.

Flashlight designers should look at lighthouses and pottery.
这些谁设计的手电筒应该看灯塔,以及在陶器。

Racer
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Their system seems to calculate discounts weird. I think what it’s doing is that some items have a built-in coupon, and if you add another coupon, it cancels out the built-in one and the price actually goes up after the new coupon is applied to the order. Some coupons seem to work fine. I just bought 6 more of those AAA lights because the group buy coupon still worked. I also noticed that some coupons only work if there’s just one item in the cart. It’s not a big deal to break up orders when everything has free shipping.

travis
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Love their deals.
Do NOT like their processing time.
From date of order/payment until date of shipping is too long
( like 4 days often)

A well regulated Militia, being necessary to the security of a free State, the

right of the people to keep and bear Arms, shall not be infringed.

SoulCraves
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Gearbest,

I received an email from you dated 23 Oct that my order has been shipped out. On 14 Nov I sent you an email that I have not received my purchase. Till date i hear nothing and received nothing. Please check your PM concerning the order number, thanks.

CSgearbest
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SoulCraves wrote:
Gearbest,

I received an email from you dated 23 Oct that my order has been shipped out. On 14 Nov I sent you an email that I have not received my purchase. Till date i hear nothing and received nothing. Please check your PM concerning the order number, thanks.

Hi SoulCraves, If you have questions about the order in the future, please be free to PM me (CSgearbest) with your order number, I will check it for you as soon as possible:)

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

FrickelFreak
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I recently ordered a SRK clone from Gearbest (This one, you can specifically choose black there) because I like the black color with the silver switch.
Unfortunately I received a gray one with a red switch, so I contacted gearbest’s customer service with pictures and all, telling them that I received the wrong item. They replied that it is the correct item, and asked cockily WTF my problem was. (Ok, they were a little more polite, but that’s how their response came out to me…)
I decided to try to help them understand and sent them this picture:


They told me again, that it actually IS the correct item and the supplier changed the colors but gearbest just didn’t change the description and the pictures.

That’s just not my problem. I didn’t receive the item that I ordered, it’s simple as that, and that’s 100% gearbests fault. I wouldn’t have ordered if I had known that I’ll get a gray one with a red switch.

That’s just a really pathetic performance by gearbest.

I guess I’ll just let Paypal handle the issue…

dangerous
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Yes, that is very bad. I would also take it to paypal if gearbest will not take responsibility.

BLF

DanielM
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You should be glad they didn’t send a red flashlight with a gray switch Big Smile

Old-Lumens wrote:
I love modding, but I don't have much use at all for flashlights in general.
Tapis
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@CSgearbest : Could you please tell us whether the Olight S15R you are selling have the revised charger (v.2) or is it still the old version?

CSgearbest
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Tapis wrote:
@CSgearbest : Could you please tell us whether the Olight S15R you are selling have the revised charger (v.2) or is it still the old version?

Hi Tapis, it’s the new version now, thanks for you liking it.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

Fritz t. Cat
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I received what for me is a large order yesterday. It isn’t exactly what I ordered and it doesn’t all work, but I am pleased with it. That makes me think that Gearbest is doing better at finding and buying nice things than at describing them in English.

Flashlight designers should look at lighthouses and pottery.
这些谁设计的手电筒应该看灯塔,以及在陶器。

will34
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My C3 with cree flashlight head power bank arrived after about 1 month. The item was shown as “ships within 3-5 days” but it really wasn’t in stock. I wrote their CS and the response I got was “sorry friend please allow us some more time, best regards”, the tracking was there but never updated until 3 weeks later when it was accepted in china post office. The shipment only took 1 week, but apparently they can give you a tracking number without even dispatching the item.

Anyways the product itself is nice and in response to the post on page 3, the battery is inserted just like in a flashlight, negative side is tail. It gives my iPhone 6 a full charge using a 3400 mAh Panasonic with some power to spare, so compared to other power banks it is quite efficient.

I’m ordering the Courui now and I hope to receive it before xmas.

Fritz t. Cat
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I have been wondering whether the Chinese postal service is really that slow or whether it is possible for Chinese companies to generate a tracking number without handing them the package.

Flashlight designers should look at lighthouses and pottery.
这些谁设计的手电筒应该看灯塔,以及在陶器。

M4D M4X
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Hi!

i ordered 2 batteries at the keeppower sale…

ordered 11.11.2014
sent 12.11.2014
received 3.12.2014
makes 20 days shipping to Austria Beer

perfect packaging!


came well charged (my Charger reads 0,06 Volts to low…)

i did a Charge Test run:

-> i am happy!

find all available items in this list

i launched my new blog - all deals for members without MAP B$ Wink

find a short description about my idea here

 

if you want to buy a flashlight or battery for a better price: just send a mail - i will try to save you money!

Sirius9
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I ordered keeppower IMR 26650/4200mAh, they refunded my order cause cannot ship battery to me Sad
I have about 5-6 lights that use 26650 cell but 0 pcs of 26650 cells :/

 

hank
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I get my 26650s and other li-ions from MtnElectronics — in the same country, so shipping is a lot simpler.

Racer
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I ordered 6 SingFire SF-348 in the natural white version and got all 6 in the cool white version. One obvious difference is that the CW ones are branded with the SingFire name and the NW versions have no markings. I will probably keep them, but I just wanted to point out that they got 6 out of 6 items wrong in my order. One has a bad switch, which I’ll make a video for, and would consider that a normal problem.

Getting every item wrong in the order is not what I would consider normal for a good seller.

CSgearbest
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Racer wrote:
I ordered 6 SingFire SF-348 in the natural white version and got all 6 in the cool white version. One obvious difference is that the CW ones are branded with the SingFire name and the NW versions have no markings. I will probably keep them, but I just wanted to point out that they got 6 out of 6 items wrong in my order. One has a bad switch, which I’ll make a video for, and would consider that a normal problem.

Getting every item wrong in the order is not what I would consider normal for a good seller.


Hi Racer, I’m really sorry about that, could you please give PM me with your order number, thanks .

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

AlexGT
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Ordered an android tablet, got best price I could find anywhere, and shipping was fast, transaction went smoothly, thank you Karen Smile

Tanner
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I ordered a Lucky Sun light, came in a decent package. It took way too long though, GB is probably drop shipping, maybe shipping orders in groups or something. It took a week for a shipping notice than another 5 weeks to get it. In comparison to 3 other Chinese vendors they are very slow getting things shipped. My other orders over the last two months all took less than 2 weeks total to my door, most get here in 12 days including weekends.

So, if you don’t mind slow shipping, Gear Best is OK. The flashlight was exactly as described, works good so far and the price was great. I rather get my stuff in 14 days or less though. My last headlamp a CH-10 came from another vendor in 10 days, I rather order from vendors like that. The ones who actually have the item in hand and ready to ship right out. But, even my last couple items that were drop shipped from China through a US vendor arrived in 14 days. The GB shipping time is ridiculous compared to the average ebay or aliexpress seller even.

The Grand Pooh-Bah
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LuckySun D80 CREE XML-U2

This was my first order from Gearbest and I received a DOA flashlight. I contacted them and they want an additional $5 to replace a DOA flashlight. I sent them a video showing the issue.

I’m still waiting for my second order (Nitecore HC50) to arrive. Hope it isn’t a dud too.

Needless to say I will not be making any further purchase from Gearbest once I dig into my pocket and pay their ransom for a working flashlight that was a so so deal to begin with.

maciex93
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My batteries (keeppower 5200mAh) arrived packaged only in foil, dropped in to bubble bag, 4 pieces… No nice box…

Tanner
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I thought my D80 was DOA also, but it was just the battery tube not tightened properly.. Tightened up the front end after lubing the threads and it lit up. The threads were dry and the parts were not threading into each other all the way.

Other than that, the D80 is performing well so far. Using it every night. Love the size and it throws pretty good for such a compact reflector.

CSgearbest
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The Grand Pooh-Bah wrote:

LuckySun D80 CREE XML-U2

This was my first order from Gearbest and I received a DOA flashlight. I contacted them and they want an additional $5 to replace a DOA flashlight. I sent them a video showing the issue.

I’m still waiting for my second order (Nitecore HC50) to arrive. Hope it isn’t a dud too.

Needless to say I will not be making any further purchase from Gearbest once I dig into my pocket and pay their ransom for a working flashlight that was a so so deal to begin with.

Hi The Grand Pooh-Bah, I’m sorry about this issue, could you please PM me with your order number, thanks.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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Tanner wrote:
I thought my D80 was DOA also, but it was just the battery tube not tightened properly.. Tightened up the front end after lubing the threads and it lit up. The threads were dry and the parts were not threading into each other all the way.

Other than that, the D80 is performing well so far. Using it every night. Love the size and it throws pretty good for such a compact reflector.

Hi Tanner, thanks for making it right.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

CSgearbest
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maciex93 wrote:
My batteries (keeppower 5200mAh) arrived packaged only in foil, dropped in to bubble bag, 4 pieces… No nice box…

Hi maciex93, I’m feel sorry about it, and beg your kindly understanding, hope the batteries work well, if the batteries isn’t work, please be free to contact me.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

brad
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When I tried to buy this UV light for the $7.27 that it sells for, in the cart it posted at $8.28, why is that? Also any comments on the light?

http://www.gearbest.com/led-flashlights/pp_96075.html

CSgearbest
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brad wrote:
When I tried to buy this UV light for the $7.27 that it sells for, in the cart it posted at $8.28, why is that? Also any comments on the light?

http://www.gearbest.com/led-flashlights/pp_96075.html


Hi brad, please try it again, it’s now right.

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

maciex93
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CSgearbest wrote:
maciex93 wrote:
My batteries (keeppower 5200mAh) arrived packaged only in foil, dropped in to bubble bag, 4 pieces… No nice box…
Hi maciex93, I’m feel sorry about it, and beg your kindly understanding, hope the batteries work well, if the batteries isn’t work, please be free to contact me.

Batteries are ok, I tested them.

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