Rating: GearBest.com

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marcl
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I posted a negative review which they refused to post. I asked why and they refused to answer.

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

MountainKing
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edited out comment since the spammer got banned.

Never ever forget and forgive. Niwal**er new kid on the block trying to act tough.
http://budgetlightforum.com/node/24847
Do not support this brand.

DINODIRECTSCAM COMPANY. DO NOT BUY
http://budgetlightforum.com/node/11324?page=2#comment-254983

Sirius9
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Who linked their GB ticket page here? Flat Stare

 

Bort
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Sirius9 wrote:
Who linked their GB ticket page here? Flat Stare

i got that too, was about to PM SB about it

The Journal of Alternative Facts TM

"It is critical that there is a credible academic source for the growing and important discipline of alternative facts. This field of study will just keep winning, and we knew that all the best people would want to be on board. There is a real risk in the world today that people might be getting their information about science from actual scientists"

 

chuckhov
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Last post appears to be from a First Post FanBoy.

I was wondering how you guys were able to continue to post, and now I know:-)
-Chuck

Sirius9
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Its TomE's post #265 thats making all this mess, he linked directly his ticket page instead of making screenshot. This should be removed from his post:

/http://support.gearbest.com/index/index/email-iframe?t=T15081502243&...

 

Tom E
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Is it fixed now? Whew! Changed my setting to 300 posts/page, then could get to #265 to delete it. Used chrome - sorry bout that. 

Sirius9
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All good now, thanks Wink
P.S. Should we all now delete our posts starting from #272 or ask mr.Admin to do that?

 

Bort
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Sirius9 wrote:
All good now, thanks Wink
P.S. Should we all now delete our posts starting from #272 or ask mr.Admin to do that?

who cares, leave it

The Journal of Alternative Facts TM

"It is critical that there is a credible academic source for the growing and important discipline of alternative facts. This field of study will just keep winning, and we knew that all the best people would want to be on board. There is a real risk in the world today that people might be getting their information about science from actual scientists"

 

FlashPilot
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Bort wrote:
Sirius9 wrote:
All good now, thanks Wink P.S. Should we all now delete our posts starting from #272 or ask mr.Admin to do that?
who cares, leave it

+1

twinclouds
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I was asking GB about the order I placed on July 30 and have not received. Eunice replied said it was delivered on Sept. 9. Actually, it was another order placed later (on Aug. 21) that I paid for tracking. Looks like she even didn’t ready the ticket carefully before reply.
I will wait until Oct. 1, as Gina previously requested, before taking any further actions.

Twinclouds

noname2006
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I placed order with Gearbest on 10th of Sep. after reading a couple of reviews here, I got concerned and raised a ticket asking about the status of my order. Eunice told me they do a QC for a week, so my order will be out after a week.

Given I had already ordered two weeks back and the 10 day processing time was over, I asked for an ETA when this QC will be over. I was then told the item in question was in demand and was now out of stock. So I needed to wait for more time before my order was shipped.

When I promptly showed them that the item in question was listed on their site and was not showing as Out of stock. They were effectively taking orders from customers without informing of the situation, they did not budge. They replied saying they have issues with the supplier (from what I can read on the forums, this seem to be their default statement for any delivery issue brought to them).

Now given I have made the mistake of ordering via CC and not Paypal, I am not sure if I am even getting my refund if I ask for one.

tas69
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If its not shipped out yet, I’m sure you can cancel. I’ve cancelled orders from Gearbest that haven’t shipped due to delay delay delay…, but watch out, they’ll try weaseling out of it by suggesting anything else to prevent you from doing a full cancel.

noname2006
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tas69 wrote:
If its not shipped out yet, I’m sure you can cancel. I’ve cancelled orders from Gearbest that haven’t shipped due to delay delay delay…, but watch out, they’ll try weaseling out of it by suggesting anything else to prevent you from doing a full cancel.

Well they did offer a replacement which I refused, specially after taking a look as to how they treat their customers. I mean, how can someone claim an item as OOS but still be selling on site. They are basically taking money from gullible customers without any responsibility.
The best part is their support rules seem to be different too. One of my friends, who had ordered the same item, got an offer to ship it from another warehouse whereas I did not. So not really a good experience for me to trust them with something else Smile
Christine
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Helios- wrote:
Its that some companies aren’t looking for honest reviews as much as looking for advertising shill. Unsolicited messages from a good company is ok. Haven’t dealt directly with Gearbest.

AGREE!

Run! Don’t walk!

twinclouds
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I received another message from Eunice regarding my ticket. This time, she asked me for my address and other information. Actually, these information are all on my order’s web record. I simply copied them from there. I am just wondering if she is able to navigating GB’s own web site and find information from the order records. I am so tired about this!
If anyone from GB is monitoring this thread, I would suggest you have better training for your employees. Please don’t keep wasting your customers’ time! Thanks.

Twinclouds

CSgearbest
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noname2006 wrote:
I placed order with Gearbest on 10th of Sep. after reading a couple of reviews here, I got concerned and raised a ticket asking about the status of my order. Eunice told me they do a QC for a week, so my order will be out after a week.

Given I had already ordered two weeks back and the 10 day processing time was over, I asked for an ETA when this QC will be over. I was then told the item in question was in demand and was now out of stock. So I needed to wait for more time before my order was shipped.

When I promptly showed them that the item in question was listed on their site and was not showing as Out of stock. They were effectively taking orders from customers without informing of the situation, they did not budge. They replied saying they have issues with the supplier (from what I can read on the forums, this seem to be their default statement for any delivery issue brought to them).

Now given I have made the mistake of ordering via CC and not Paypal, I am not sure if I am even getting my refund if I ask for one.

Hi noname2006,

I am very sorry to hear about this situation.

Could you please PM me your order number? I will check the problem and solve for you.

Best Regards
Gina
Gearbest Customer Service
http://www.gearbest.com/

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

beaconterraone
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Lumintop Tool ordered from GearBest, 25 September 2015.

Shipped 28 September 2015, via China Post untracked.

Received today, 13 October 2015.

Tool is in excellent shape, and I am very happy.

beaconterraone
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jack-bkk wrote:
Unfortunately it appears that your order has been lost on the way. Kindly please you check our warranty: http://www.gearbest.com/about/warranty-and-return.html

Did you pay with PayPal? If so, ask them to “kindly check the Buyer Protection Policy.” And then file a dispute/claim.

If you paid with credit card, can still dispute the charge, but it will be more of an uphill battle. However, no proof of delivery generally equals full refund.

vēer
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What Beaconterraone said ;)!

DanielM
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jack-bkk wrote:
DONT BUY FROM GEARBEST!!! you will lose money time and mood!!!!

from gearbest custoemr service after over 2 month no goods where sent

We apologize with this delay and sincerely regret you have not received your order.

Unfortunately it appears that your order has been lost on the way. Kindly please you check our warranty: http://www.gearbest.com/about/warranty-and-return.html
After reviewing your order in detail, we found out you haven’t purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
The shipping company is actually responsible for this loss which is sadly beyond our control.
However as you are a valuable customer for us, we are willing to help you the best way we possibly can.

Therefore here are the best solutions we can offer you:

1)Refund 50% of the product to your wallet for your future purchase
The product value is $35.99 usd we can refund $18 usd back to your wallet and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points ,3usd=3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
Wallet link: http://www.gearbest.com/about/gb-wallet.html

Points link: http://www.gearbest.com/about/about-points.html?157wrew

2) 50% refund to your credit card or Paypal
In that case we can refund $18 usd back to you.

3) Reship the order
We can reship the order . For this, please kindly send us 50 % of the order value so that we can arrange the shipment.

Please kindly let us know your decision.

Once again we apologize for any inconvenience caused.
We appreciate your understanding.

Best Regards
Winifred

Gearbest Customer Service

www.GearBest.com

Finally you managed to post in the correct thread, congrats. You’re on the right path.

Old-Lumens wrote:
I love modding, but I don't have much use at all for flashlights in general.
1dash1
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DanielM wrote:
. . . Finally you managed to post in the correct thread, congrats. You’re on the right path.

+1 Davie

Rule 1-1 as it applies to life, take it as it comes.

brad
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He was banned.

M4D M4X
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brad wrote:
He was banned.

who?

 

already member of M4DM4X.com ?

the best deals are waiting for YOU!

BIG THANKS for helping me by using my REFLinks

before you buy elsewhere mail me: MARTIN@M4DM4X.COM - i will try to save you money!

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M4D M4X wrote:
brad wrote:
He was banned.
who?

Old-Lumens wrote:
I love modding, but I don't have much use at all for flashlights in general.
raccoon city
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M4D M4X wrote:
brad wrote:
He was banned.
who?

jack-bkk royally spammed BLF today with an anti-Gearbest message.

Enough BLF members marked his posts as SPAM and his account became automatically disabled.

brad
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raccoon city wrote:
Enough BLF members marked his posts as SPAM and his account became automatically disabled.

That makes more sense if it is temporary, his harmless meltdown didn’t seem ban worthy.
Halo...
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He will have to ask Mr.Admin to unban him. Autoban is meant for actual commercial spammers / spambots so I’d expect the autoban to stay in effect unless manually lifted.

If you wish to, you could contact Mr.Admin on his behalf. Technically, people marking his posts as spam and getting him autobanned was improper use of the spam button.

DanielM
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Halo… wrote:
He will have to ask Mr.Admin to unban him. Autoban is meant for actual commercial spammers / spambots so I’d expect the autoban to stay in effect unless manually lifted.

If you wish to, you could contact Mr.Admin on his behalf. Technically marking him posts as spam and getting him autobanned was improper use of the spam button.


Well he was spamming all the gearbest threads. What’s that called?

Old-Lumens wrote:
I love modding, but I don't have much use at all for flashlights in general.
Halo...
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Just an annoying moron.






I recall Sb saying that the spam button is not meant for annoying posters, trolls or posts you don’t agree with. For trolls and other people causing a problem he said to pm him about it.

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