GearBest.com Forum FAQ

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gearbest
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Hi Guys,

Thanks for your feedback and sorry bring you trouble, we have informed our related staff to fix this

people who get GearBest emails still after you unsubscribe, please contact our CSgearbest to help you unsubscribe again

mrstealyourgains
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gearbest wrote:
Hi Guys,

Thanks for your feedback and sorry bring you trouble, we have informed our related staff to fix this

people who get GearBest emails still after you unsubscribe, please contact our CSgearbest to help you unsubscribe again


Thanks for chiming in, please report back after the fix is in place.
gearbest
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good news, our ralated staff tell me, this has been fixed Big Smile

hIKARInoob
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gearbest wrote:
good news, our ralated staff tell me, this has been fixed Big Smile

Thank you very much!

mrstealyourgains
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gearbest wrote:
good news, our ralated staff tell me, this has been fixed Big Smile

Thank you!
hIKARInoob
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gearbest wrote:
good news, our ralated staff tell me, this has been fixed Big Smile

Hi GearBest,

I still received spam mail today (although unsubscribed). Can you please have it checked again. Thanks!

gearbest
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hIKARInoob wrote:
gearbest wrote:
good news, our ralated staff tell me, this has been fixed Big Smile

Hi GearBest,

I still received spam mail today (although unsubscribed). Can you please have it checked again. Thanks!

Please send me your email via PM, I will check it for you.

hIKARInoob
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gearbest wrote:
hIKARInoob wrote:
gearbest wrote:
good news, our ralated staff tell me, this has been fixed Big Smile

Hi GearBest,

I still received spam mail today (although unsubscribed). Can you please have it checked again. Thanks!

Please send me your email via PM, I will check it for you.

Ok, thanks!

gearbest
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Dear customer,
We are happy to announce that, we provide now online support on FB Messenger!
You could open your Messenger APP and search for Gearbest, or scan above GearBest ID stamp.
Then start a chat with our Messenger page.
That’s it! Simple and Easy.
We will try our best to reply your inquiries within 24 hours.

Following is our customer service survey, we are going to collect your opinions to better serve you in the future.
We will choose 3 participators to send 1000 GB Points ($20), and 30 participators to send 100 GB Points.
Customer service survey link: https://goo.gl/o27hF9

Enjoy! Online Support on Messenger!
Find us on Messenger now!

MILSPEC
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Hi Gearbest,
this question was asked before, but for clarification: Is there a guideline or support page to explain how product reviews work? After purchasing an item I have posted a review with text, pictures and an online youtube video and have only received 5 points for posting and 10 points after the review was approved. 15 points in total – is that what the average review gets for publishing a review on gearbest.com? “My points” on gearbest (after logging in) displays that I could (theoretically) get many more points for reviewing items after purchasing.

I am not criticizing the way it works or anything, just asking!

thanks!

gearbest
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MILSPEC wrote:
Hi Gearbest,
this question was asked before, but for clarification: Is there a guideline or support page to explain how product reviews work? After purchasing an item I have posted a review with text, pictures and an online youtube video and have only received 5 points for posting and 10 points after the review was approved. 15 points in total – is that what the average review gets for publishing a review on gearbest.com? “My points” on gearbest (after logging in) displays that I could (theoretically) get much more points for reviewing items after purchasing.

I am not criticizing the way it works or anything, just asking!

thanks!

Good question, thank you for your focus on this issue Smile
I will keep tracking of the program, and give you feedback.
Thank you,
Gearbest

gearbest
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MILSPEC wrote:
Hi Gearbest,
this question was asked before, but for clarification: Is there a guideline or support page to explain how product reviews work? After purchasing an item I have posted a review with text, pictures and an online youtube video and have only received 5 points for posting and 10 points after the review was approved. 15 points in total – is that what the average review gets for publishing a review on gearbest.com? “My points” on gearbest (after logging in) displays that I could (theoretically) get many more points for reviewing items after purchasing.

I am not criticizing the way it works or anything, just asking!

thanks!

Hi, we have updated the way of getting points, have your check here:

http://www.gearbest.com/about/about-points.html

Details

5Points
- Submit Order Feedback
- Submit Customer Service Feedback under “My Tickets”

10Points
- First time you subscribe to Newsletter
- Post Text Reviews for purchased items

20Points
- First time you upload your Profile Picture in “My Account”
- Post Reviews with Photos for purchased items

50Points
- Register to be a member of GearBest
- Post Reviews with Videos for purchase items

70Points
Post Reviews with Photos and Videos for purchased items

250Points
Recommended videos on our video community

DOUBLE POINTS
Posted one of first 5 reviews bonus

@ MILSPEC, Gearbest CS will PM you for your question.
Would you mind PM me about your GearBest email account?
Thanks a lot,
Gearbest

MILSPEC
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Thank you for clarification, this really helped. I will PM you/GBCS with my account details.
I buy a lot of products and this might lead to quite a few points down the road…

FPV
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1) Has anybody ever tried clicking on “live support chat”? Is there some java requirement or something, because when I click on live chat nothing happens. tried chrome and FF.
2) The facebook chat is also not responsive, there is nobody replying? Isn’t it live?
3) Apparently gearbest is pushing use of the mobile app, which is great. But there are features that won’t work in the app: giftcards can not be used in the mobile app as a form of payment? Only CC and paypal.

casi29061965
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Dear Gearbest,
why is my orderstatus only “precessing” since 6 days ? The dispatch time for both items is only 1 day !
Could you check my order ? The ordernumber is W1708020935443587

Greets
Carsten

CSgearbest
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Hi
We are so sorry for this situation.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
We have contacted you via our Support Center about your order. Please reply to us there.
Many thanks,
Gearbest Customer Service Center

Please feel free to contact GearBest Customer Service http://support.gearbest.com/

out of the office from Feb 5th to Feb 14th, 2016.

casi29061965
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Hi Gearbest-team,
the CS said, that they can not ship batteries to Germany !!! ( But yesterday they shipped out some Liitokala 26650 batteries…).
They want cancel the order and refund the money. I have placed two new orders with the same items( seperately), this two orders have the orderstatus “packed” after a few hours !

Greets
Carsten

L4M4
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casi29061965 wrote:
the CS said, that they can not ship batteries to Germany !!

I just got 8 Liitokala 26650 and 4 30Qs just a few days ago – so GB does ship them without any problems.

Tumbleweed48 wrote:
WBe careful, boys and girls! ‘Free Shipping’ now includes more than $20 ‘shipping and handling’.

Shipping Cost: €0.26 to Canada Via Registered Air Mail Question
If it’s this light: http://www.gearbest.com/led-flashlights/pp_277704.html

Tumbleweed48
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You’re right – for some reason my order stubbornly stuck on ‘priority post’.

I seem to have got it ‘unstuck’ now.
gearbest
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casi29061965 wrote:
Hi Gearbest-team,
the CS said, that they can not ship batteries to Germany !!! ( But yesterday they shipped out some Liitokala 26650 batteries…).
They want cancel the order and refund the money. I have placed two new orders with the same items( seperately), this two orders have the orderstatus “packed” after a few hours !

Greets
Carsten

Hi, Carsten
Which Liitokala 26650 (1pc/ 2pcs / 4pcs)you ordered and were told they can not be shipped?
If you have the order number, please PM me.
I will check the order info for you, and give you instant help.
Best Regards,
Gearbest

gearbest
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FPV wrote:
1) Has anybody ever tried clicking on “live support chat”? Is there some java requirement or something, because when I click on live chat nothing happens. tried chrome and FF. 2) The facebook chat is also not responsive, there is nobody replying? Isn’t it live? 3) Apparently gearbest is pushing use of the mobile app, which is great. But there are features that won’t work in the app: giftcards can not be used in the mobile app as a form of payment? Only CC and paypal.

Hi, thank you for your comment about “live support chat” service.
1)The APP function is on program this Year, hope you can give us more time to the plan, thank you;)
2)We have online 24 hours service team on Facebook, so that we will give you instant help. If you got any questions, they did not give you instant help, please turn to me here, for instant help. It is my futy here to service better for BLF members.
3) As to the giftcard, personally, I did not get feedbackl about this issue, I will give feedback about the giftcard problem to the R & D center. APP marketing is important way for Gearbest online shop, fighting, Gearbest!!
Thank you so much for your kind advice about Gearbest service improvement, we will do our utmost to get things updated and let you know the latest info.
Best Regards,
Gearbest

gearbest
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Tumbleweed48 wrote:
You’re right – for some reason my order stubbornly stuck on ‘priority post’.

Hi, Dear,

I am sorry for the issue.
There are 2 reasons for stubbornly stuck on ‘priority post’:
1. the product problem: special items, esp, cells and ecig.
2. the post service, we open many post lines to countries:
a. the strict weather condition maybe stop the line for days or weeks.
b. the logistic companies adjust their business, so they may stop the line and we may find the replaced way
Conclusion: We Gearbest has the plan to expand our service to spread over the world.
More options will be provided with, and some exclusive shipping ways will also be into operation.
Thank you, if you got the problem, please let our team know, we will check your order number or the item you wanna buy, and then we will give you the specific reason.
Thank you so much, Dear customer.
Have a nice day,
Gearbest

casi29061965
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gearbest wrote:
casi29061965 wrote:
Hi Gearbest-team,
the CS said, that they can not ship batteries to Germany !!! ( But yesterday they shipped out some Liitokala 26650 batteries…).
They want cancel the order and refund the money. I have placed two new orders with the same items( seperately), this two orders have the orderstatus “packed” after a few hours !

Greets
Carsten

Hi, Carsten
Which Liitokala 26650 (1pc/ 2pcs / 4pcs)you ordered and were told they can not be shipped?
If you have the order number, please PM me.
I will check the order info for you, and give you instant help.
Best Regards,
Gearbest

Hi Gearbest-team,
No, the CS wrote, that they can`t ship batteries to Germany and they have to cancel my order W1708020935443587 and refund my money! But one day before, another order with two Liitokala 26650 batteries was shipped out.

Yesterday I wrote to CS, that they should cancel my order and refund my money to the GB-wallet and I placed two new orders with the same items. But today they have packed all three orders !!!! But I don`t need so much batteries!
Please cancel my order W1708020935443587 and refund the money to my wallet !!

Regards
Carsten

gearbest
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Hi, do you have your ticket number?
The order W1708020935443587, has been stopped, do not worry.
The refund money, I will make confirmation with another guy and let you know the refund process, sorry for delayed solution here, again.We will give refund to your account as soon as possible.
Today is too late for me, to find the working people here for help. Then I will ask them to give me instant feedback to your refund problem tomorrow morning.
Thank you.
Gearbest

casi29061965
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Hi Gearbest-team,
My Ticketnumber is T17080939040.

Thanks for your support !!

Greets
Carsten

Silent_Star
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Dear Gearbest, yours support is fast, but realy they dont’t know nothing about things they sell.

 Genesis 1:3 "And God said, "Let there be light,"  and there was light."

gearbest
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casi29061965 wrote:
Hi Gearbest-team,
My Ticketnumber is T17080939040.

Thanks for your support !!

Greets
Carsten

Thank you for your ticket number.
1. you give me the order number, so I know items you ordered, and can check the shipping methods are effetive or not to your place.
2. you give me the ticket munber, so I know the one you contact with the customer service center, his or her solution to the problem.
Things are clear now. Thank you for your kind consideration.
As to the refund process, please check your PM minutes later.
Best Regards,
Gearbest

casi29061965
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gearbest wrote:
casi29061965 wrote:
Hi Gearbest-team,
My Ticketnumber is T17080939040.

Thanks for your support !!

Greets
Carsten

Thank you for your ticket number.
1. you give me the order number, so I know items you ordered, and can check the shipping methods are effetive or not to your place.
2. you give me the ticket munber, so I know the one you contact with the customer service center, his or her solution to the problem.
Things are clear now. Thank you for your kind consideration.
As to the refund process, please check your PM minutes later.
Best Regards,
Gearbest

Hi Gearbest-team,

thank you so much for your first class support !! Thumbs Up

Thats why Gearbest is my favorite onlinestore !

Greets
Carsten

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When I look up an order, there’s this “bargraph” that looks like this

o—————o—————o—————o—————o—————o—————o

and goes through different stages, up to “shipped” and then “product dispatch”.

It’s been almost exactly a month since I ordered, and the bargraph goes clear across to “shipped”, but not to the last one, “product dispatch”. I’m not sure what PD means.

Does that mean it’s hung up somewhere, like in customs? Is there any way to “flush” and get it moving if so?

I opened a ticket to ask about this, but figure it may be of interest to others who might be baffled as to what “product dispatch” means. Big Smile

Thanks!

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

casi29061965
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Lightbringer wrote:
When I look up an order, there’s this “bargraph” that looks like this

o—————o—————o—————o—————o—————o—————o

and goes through different stages, up to “shipped” and then “product dispatch”.

It’s been almost exactly a month since I ordered, and the bargraph goes clear across to “shipped”, but not to the last one, “product dispatch”. I’m not sure what PD means.

Does that mean it’s hung up somewhere, like in customs? Is there any way to “flush” and get it moving if so?

I opened a ticket to ask about this, but figure it may be of interest to others who might be baffled as to what “product dispatch” means. Big Smile

Thanks!


Hi Lightbringer,
if you confirm the delivery of your order, the system show “product dispatch”.

Greets
Carsten

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