My first PayPal claim/dispute experience...

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keltex78
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My first PayPal claim/dispute experience...

I've never had to go through the PayPal claim experience until now, so this is a first for me.

In very early February, I made a purchase of several items through KD. They promptly shipped the majority of my order, but one item (~$8) was split off onto a second order and placed on a backordered state. As the 45-day Paypal deadline approached, I contacted the vendor and requested a refund for this single item due to the delay in shipment. They did not respond, so I escalated to a Paypal dispute to avoid missing the window. Within hours, I received a shipment notification, and a note from KD informing me that the item was back in stock and had been shipped. I was asked to drop the dispute with PayPal at that time. No tracking information was provided, so I had no way to verify what I had been told. As I knew the dispute could not be re-started after cancelling, I elected to keep it open.

I had not received shipment of my item by the Paypal deadline, so I had no option but to escalate to a claim at that time. Finally, this morning, after being contacted by PayPal regarding this issue, the seller finally issued a refund as I had requested nearly a month ago.

It appears to me that KD was updating to a "Shipped" state just to get me to drop the claim, even though nothing was ever shipped. I'm hoping that's not the case, but I'll be surprised if my item ever does show up.


KD had shipped my item as they had stated, and it arrived over the weekend! At this point, I am extremely disappointed, but with Paypal's process. The exceptionally short time between starting a dispute, and the required escalation to claim did not provide the seller enough time to ship the product. KD DID PROVIDE THE ITEM I PURCHASED AND DESERVES TO BE PAID FOR THE MERCHANDISE I RECEIVED!

(Although, they did wait 40+ days before shipping my item, and only shipped AFTER I had requested a refund.)


Keepin’ the “B” in BLF

Don wrote:
It sounds like the XM LEDs won’t really be suitable for flashlight use. Pity…

Edited by: keltex78 on 04/20/2015 - 10:48
jmpaul320
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keltex78 wrote:
.

It appears to me that KD was updating to a “Shipped” state just to get me to drop the claim, even though nothing was ever shipped. I’m hoping that’s not the case, but I’ll be surprised if my item ever does show up.

This is common practice for many chinese dealers – they will do everything they can to get you to drop a claim.

I even had fast tech tell me that my order was placed on hold until I would drop the claim. BS!

Would you mind keeping the wrong flashlight?
Best wish, May
Tmart service team

 

Soumil wrote:

PLEASE HELP ME GEARBEsT! IM LITERALLY CRYING!

 

ImA4Wheelr
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Is there a 45 day deadline still? 

I just checked into that as I am near 45 days on an order, but my read is now we have up to 180 days to start a claim.

my9221
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Yes, it’s true paypal has changed the deadline from 45 days to 180 days months ago!

InfinitusEquitas
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Never close a dispute until you either have a refund or what you ordered.  Ever.

I've had the same message on a few occasions - the order has been shipped, please close the dispute.  Nope, not until I get what I ordered.

keltex78
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my9221 wrote:
Yes, it's true paypal has changed the deadline from 45 days to 180 days months ago!

I've read the same reports that the claim deadline has been extended to 180 days, but the PayPal site still indicates otherwise:

"All claims must be filed within 45 days of the transaction or the claim will be denied"

   ...Via https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside

I attempted to raise a dispute for a purchase that was outside the 45-day Windows (an eBay auction where I never received the item) but was rejected because it was past the deadline. 180 days had not yet passed when I did this.


Keepin’ the “B” in BLF

Don wrote:
It sounds like the XM LEDs won’t really be suitable for flashlight use. Pity…

ImA4Wheelr
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^ This is tricky.  Thank you for posting that.  It sure does say 45 days on that page.

I agree with the above.  Do what ever you can to keep the dispute open.  Call PP if they don't seem to have the option available on-line.  Best wishes on getting the rest of the order or on a successful resolution.

keltex78
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I received the rest of my order promptly (and was very happy with everything I received). The last item was the only problem.


Keepin’ the “B” in BLF

Don wrote:
It sounds like the XM LEDs won’t really be suitable for flashlight use. Pity…

antiparanoico
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For my country has not changed, that is 45 days.

If anything can go wrong, it will.
Matter will be damaged in direct proportion to its value.

InfinitusEquitas
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keltex78 wrote:

my9221 wrote:
Yes, it's true paypal has changed the deadline from 45 days to 180 days months ago!

I've read the same reports that the claim deadline has been extended to 180 days, but the PayPal site still indicates otherwise:

"All claims must be filed within 45 days of the transaction or the claim will be denied"

   ...Via https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outside

I attempted to raise a dispute for a purchase that was outside the 45-day Windows (an eBay auction where I never received the item) but was rejected because it was past the deadline. 180 days had not yet passed when I did this.

Strange:

https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full

"

Amendments to the PayPal User Agreement

Effective Date: November 18, 2014

We encourage you to carefully review this Policy Update to familiarize yourself with all of the changes that are being made to the PayPal User Agreement. These updates will be posted at least 30 days prior to their effective date. These changes will not apply retroactively and will become effective November 18, 2014. If you use PayPal after the date these changes become effective, we will take that usage as your consent to the changed terms.  

  1. Dispute Filing Window

    We’re increasing the time for buyers to file a merchandise dispute (Item Not Received and Significantly Not as Described) from 45 days to 180 days.   All references in the User Agreement to “Opening a Dispute within 45 days” have been updated to reflect “Opening a Dispute within 180 days.” The Sections these changes appear include the Introduction, 3.15, 13.2 and 13.5."

Streamer
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The "people" who work at PayPal probbly don't understand their own policies...wouldn't suprise me one dam bit.

MountainKing
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I have orders past 45 days with gearbest at the moment but not pricey items. All my >$50 items were promptly shipped. I know they will refund me in any case so I am not too worried Smile
In case I happen not to get refunded because of that ‘window’, I will make it known. I am lenient because I have come to trust them unlike dinorirect or FT…

Never ever forget and forgive. Niwal**er new kid on the block trying to act tough.
http://budgetlightforum.com/node/24847
Do not support this brand.

DINODIRECTSCAM COMPANY. DO NOT BUY
http://budgetlightforum.com/node/11324?page=2#comment-254983

Old-Lumens
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keltex78 wrote:

It appears to me that KD was updating to a "Shipped" state just to get me to drop the claim, even though nothing was ever shipped. I'm hoping that's not the case, but I'll be surprised if my item ever does show up.

Exactly! KD, most likely, does not "stock" anything, just like many other sellers. They are probably in an office building and they buy from other vendors. They either have it delivered to them or they have it drop shipped for them. Most resellers do not carry inventory, so they never really know what the real inventory status is, when they sell. They take the chance that A)- the real seller has the stock and B)- the buyer will not file a claim against them.

I mean, when you see all the stuff these web sites show for sale, you gotta know they don't really stock it all, common sense says that.

My PayPal address: oldlumens (insert the @ sign here) gmail.com

My YouTube Flashlight Video Channel

The BLF Modding Links Thread 

http://imageshack.com/a/img922/1374/jQ2wdL.jpg

 

InfinitusEquitas
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Streamer wrote:

The "people" who work at PayPal probbly don't understand their own policies...wouldn't suprise me one dam bit.

It's scary how often this happens.

Buwuve
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The 180 Paypal dispute doesn't start in all countries and not at the same time.
For Paypal Germany for example it starts in Jan. 2015, not in Nov. 2014.

Light up the darkness.

keltex78
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KD had shipped my item as they had stated, and it arrived over the weekend! At this point, I am extremely disappointed, but with Paypal's process. The exceptionally short time between starting a dispute, and the required escalation to claim did not provide the seller enough time to ship the product. KD DID PROVIDE THE ITEM I PURCHASED AND DESERVES TO BE PAID FOR THE MERCHANDISE I RECEIVED!


Keepin’ the “B” in BLF

Don wrote:
It sounds like the XM LEDs won’t really be suitable for flashlight use. Pity…

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I dispute first, then ask questions. This puts the onus on the vendor to handle business properly. This so far has protected me in every transaction.

RicFlair is on the air with blonde hair & pink underwear!! Whaoooooo!

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keltex78 wrote:

KD had shipped my item as they had stated, and it arrived over the weekend! At this point, I am extremely disappointed, but with Paypal’s process. The exceptionally short time between starting a dispute, and the required escalation to claim did not provide the seller enough time to ship the product. KD DID PROVIDE THE ITEM I PURCHASED AND DESERVES TO BE PAID FOR THE MERCHANDISE I RECEIVED!


Nah, the PP system has flaws but that aint one. KD had plenty of time before the dispute was escalated.

Contact KD and offer to pay them for the goods now. KD should not have shipped and requested cancellation of the claim once the dispute escalated, it should have just refunded. If it fell in between the lines of time then thats just one of those things.

InfinitusEquitas
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KD srewed up.  Since they delivered, I'd send payment sans 10% for hassle and call it a day.