Hi,
I’m new in the forum and I never posted something because I don’t have special knowledge about flashlights neither multiple flashlights to compare them. But what happened to me doesn’t need much knowledge to notice that is very very weird.
I put the conversation below:
——-ABSTRACT [for who that doesn’t want to read everything]
I received a Convoy S3 from Banggood as I asked, but when I put the battery and attached the tail cap it just turns on when I start to attach it. When the tail cap is complete attached the flashlight doesn’t turn on. So I asked for replacement and the customer service asked to me to fix the flashlights, when I said that I couldn’t fix it, they insist and the conversation never ends.
——-Original CONVERSATION
Dear Sir:
We are sorry for the inconvenience and I am the professional guy.Did you test the flashlight with other 18650 battery and did you test the other tail cap for this flashlight?The supplier told me it might be the bad connetion cause this problem.Please make sure the circuit warehouse and tail ring is tightly.
Hope this will help you and look forward to hear from you.
best regards
Yeah, I did. No, I don’t have another tail cap. And it seems to be the bad connection, in the video that I sent maybe is possible to see the light came on and off while I was attaching the tail cap, but I have basic knowledge in electronic devices and any in flashlight circuit so I don’t know how to verify this.
Thanks
Dear Sir:
Thank you for your reply and I had confirm with the supplier this flashlight have a connection problem on the tail cap.Please follow this way:Please use a tweezers to screw the aluminum ring which is inside the
tail cap.There are two holes on the ring please screw the ring
clockwise.Please try and help to solve this problem.And hope to hear the
good news.
Hi,
Today I was back to home and tried something like that, but I couldn’t deal with it. So how will you help me? Will send me another? I just buy a flashlight and I’d like to use it soon. I tried to be helpful until now, but I think that if the manufacturer know this problem, why they send defected flashlight?
Thank you and I hope that this conversation finishes soon!
Dear Sir:
I am sorry to hear that but can you try more times?We had test the item before shipping it might be cause when shipping.The supplier offer me this kind of solution.If the led and cricuit is normal then this will be the only solution.
Please try.
Hi, seriously, it’s very weird for me. It is the first time that I bought something and the manufacturer ask to me to fix it. And I don’t have a tweezers.
Please send me another flashlight when it comes, I will send this one.
I thought that Banggood would be more professional when I bought, I’m very sad.
And if what you want to hear is if I tried, the answer is YES, I tried with the tools that I have and it didn’t work. I am not a professional, I don’t have the specific tools and neither the skills.