Gearbest CS

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MountainKing
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Joined: 12/01/2011 - 03:20
Posts: 2273
Location: Lost Islands ™
Gearbest CS

They actually refunded me twice for an order not fullfilled (Nitecore EA21). I was actually pretty pissed. But then today, I was loling. They really should have better coordination!

Chat Transcript
info: 2 customer(s) are in front of you in the chat queue right now. Please wait a moment.
info: 1 customer(s) are in front of you in the chat queue right now. Please wait a moment.
info: 1 customer(s) are in front of you in the chat queue right now. Please wait a moment.
info: You are now chatting with ‘Caden’
Caden: Welcome to Gearbest.com.How may I help you today?
info: Your chat transcript will be sent to su*****@gmail.com at the end of your chat.

    Hi Caden. I had a problem with an order number and you issued me a coupon ($57.95) to use. I already used it. It was coupon “***2” BUT you gave me 2 coupons as I see coupon “***123” for $58 unused. So, either you want to give me another coupon or you made a mistake and gave me 2 coupon instead of 1. Let me know if its a mistake or you want to give me a free coupon Big Smile Thanks!

    Caden: soeey
    Caden: sorry
    Caden: hold on
    Caden: have you placed an order?
    No. i already used one coupon and i see you gave me another Smile
    so you decide,
    should I use it or you cancel it.
    Because i think the $58 is a mistake…
    Caden: just ignore it
    Caden: and use the original coupon
    Ok so I should not use it Smile
    right
    Caden: yes
    great then
    have a nice day!

Never ever forget and forgive. Niwal**er new kid on the block trying to act tough.
http://budgetlightforum.com/node/24847
Do not support this brand.

DINODIRECTSCAM COMPANY. DO NOT BUY
http://budgetlightforum.com/node/11324?page=2#comment-254983

Wrathbringer27
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HAHAHA wait so you ignored the other coupon? Shouldn’t they have disabled that coupon? Or is it still use able?

Words can be broken,
so can bones.

MountainKing
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Last seen: 2 weeks 2 days ago
Joined: 12/01/2011 - 03:20
Posts: 2273
Location: Lost Islands ™

Its still usable. I wanted them to disable them but they can’t seem to be able to do it. Facepalm

It is still active. Man they really have to step it up…

Never ever forget and forgive. Niwal**er new kid on the block trying to act tough.
http://budgetlightforum.com/node/24847
Do not support this brand.

DINODIRECTSCAM COMPANY. DO NOT BUY
http://budgetlightforum.com/node/11324?page=2#comment-254983

Wrathbringer27
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Last seen: 16 hours 49 min ago
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HAHAHAHA oh maybe you might want to give it a few days then maybe decide to use it?;)

Words can be broken,
so can bones.

MountainKing
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Last seen: 2 weeks 2 days ago
Joined: 12/01/2011 - 03:20
Posts: 2273
Location: Lost Islands ™

Two options:
1. Use it as a ‘reward’ for their poor CS (days to get refunds, being told a product is available when it is not, poor checkout (you order out of stock items) etc
2. Be ‘honest’ and let it expire

What is beyond me is
1. How can they issue 2 coupons for one product they did not have?
2. Why can’t they cancel it when I told them about the mistake…

Never ever forget and forgive. Niwal**er new kid on the block trying to act tough.
http://budgetlightforum.com/node/24847
Do not support this brand.

DINODIRECTSCAM COMPANY. DO NOT BUY
http://budgetlightforum.com/node/11324?page=2#comment-254983

Wrathbringer27
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Last seen: 16 hours 49 min ago
Joined: 03/02/2015 - 09:00
Posts: 2063
Location: Singapore GMT +8

Hahah whatever will be will be Silly

Words can be broken,
so can bones.

pilotdog68
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Joined: 05/30/2013 - 23:31
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Location: Held against my will in IOWA, USA

PM me the coupon#, I can probably “fix it” Wink

My Favorite Modded Lights: X6R, S8 , X2R , M6, SP03

Major Projects:  Illuminated Tailcap, TripleDown/TripleStack Driver