GearBest requiring me to search for my package

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Martini
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GearBest requiring me to search for my package

A couple of months ago I ordered a USB powered light from GearBest.com. It was a $2.89 light that appears to be a knock off of the Xiaomi Utility LED that I have and use a lot. After a month without it showing up I contacted them and reported the problem. They told me that it wouldn’t be considered overdue until two months had passed. I thought OK no big deal it’s not something I have a pressing need for and I did have my Xiaomi. Since then I found them at BangGood for less than a buck, ordered a couple and have already received them. Later after more than two months had passed I contacted GearBest again about the missing light. They replied with this.

Dear $Customername,
Iam sorry to hear you haven’t received the items yet.
In order to resolve it,please kindly confirm the following points
1) Please reconfirm your delivery address :(My shipping info was here and correct)

2)Please contact your local post office in charge of your area ,stating your name and address.
In some cases, Post office may require customers to collect parcels over there.
Kindly let us know the results.
Once we receive both details above,we will offer you the right solution.
We will do our best to help you.
Thank you for your collaboration.

I live in a small town with a understaffed Post Office. There is no one there to call and ask if I have a package, so I had to make time to actually go to the Post Office. This took up 20 or 30 minutes of my Saturday morning, for a cheap two dollar light. I’m frustrated that the required me to actually try and track down a package I payed to have delivered to my door. Any of us who order online have occasional problems with missing items but no one has ever required me to this in the past.

So my questions.

I’m I wrong to be upset about having to go and ask my Post Office? Has anyone had other online or mail order companies require this?
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bmwsancho
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This is a “standard” request from many sellers I have seen before. In some cases post offices “mis-handle” packages or “mis-place” them. I personally have never had that experience because of my close proximity to larger cities and infrastructure (and DHL has proper delivery centers, not just affiliates or mom& pop shops)

yes, sometimes a shipment gets lost – this is frustrating and disappointing. But if the value of the item is low… at some point it might be best to cut your losses and ie file a claim via paypal.

So far I have received all goods from overseas sellers.

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 Yeh, GB threw that at me one time to check local post office.   BS.  I guess in some remote rural areas that could apply but most of the time NOT.     

This is my second post this week in reference to GearBest Bullshixxx Slow Shipping.   I have batteries coming from them right now and If I ever get them no more GearBest orders for me.  Period.   I've had two other orders earlier this year that took PayPal threats but I eventualy got them....but the SLOW SHIPPING from them is a deal breaker.   I would rather pay a little more and get it from someone else..   So, so far I've had 3 orders that took FOREVER...no more... Live and Learn.

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bmwsancho wrote:
This is a “standard” request from many sellers I have seen before. In some cases post offices “mis-handle” packages or “mis-place” them. I personally have never had that experience because of my close proximity to larger cities and infrastructure (and DHL has proper delivery centers, not just affiliates or mom& pop shops)

yes, sometimes a shipment gets lost – this is frustrating and disappointing. But if the value of the item is low… at some point it might be best to cut your losses and ie file a claim via paypal.

So far I have received all goods from overseas sellers.

Cool, I don’t want to be an unreasonably customer. I’ve ordered from gearbest in the past and have always received my item. I don’t doubt that they sent it. I even understand being ask to wait a while longer. I ordered some plastic battery cases from a marketplace seller on Amazon. After the delivered by date set by Amazon past I contacted the seller and was sent a replacement. While waiting for those to arrive the first showed up. I ended up with two sets and felt bad. These Chinese sellers are not making themselves rich on my tiny orders. Big smile
If other people think this is a reasonable request, I will be more than happy to admit I’m just a hot head for being upset. I really do mean this as a question about policy and not just a rant against GearBest.

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Martini wrote:
I’m I wrong to be upset about having to go and ask my Post Office?

Yes, need to chill a bit. Big Smile
As mentioned, that is standard practice for many online sellers, I get that msg every time I report that something is not here in time, even from ebay sellers.
I understand that 30 minutes of your saturday morning is of priceless value but if they would just blindly resend or refund every order without tracking no. everyone would ask them to do so regardless if he actually received the package or not.
Your next msg to them will be something like:
“I went to the post office, they checked and my package is not there. Please advise about future steps in solving this issue.”
And then they will say something like: “Ok, do you want a resend or refund? If it is refund you can choose to be refunded as a store credit or to your paypal.”…
And that’s it, no need for tensions whatsoever… Beer

 

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Streamer wrote:

 Yeh, GB threw that at me one time to check local post office.   BS.  I guess in some remote rural areas that could apply but most of the time NOT.     

This is my second post this week in reference to GearBest Bullshixxx Slow Shipping.   I have batteries coming from them right now and If I ever get them no more GearBest orders for me.  Period.   I’ve had two other orders earlier this year that took PayPal threats but I eventualy got them….but the SLOW SHIPPING from them is a deal breaker.   I would rather pay a little more and get it from someone else..   So, so far I’ve had 3 orders that took FOREVER…no more… Live and Learn.


I don’t blame them for the shipping speed. I would have paid for faster shipping if I was in a hurry. As far as I know they did their part in getting it in the mail in a timely manor.
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Sirius9 wrote:
Martini wrote:
I’m I wrong to be upset about having to go and ask my Post Office?

Yes, need to chill a bit. Big Smile
As mentioned, that is standard practice for many online sellers, I get that msg every time I report that something is not here in time, even from ebay sellers.
I understand that 30 minutes of your saturday morning is of priceless value but if they would just blindly resend or refund every order without tracking no. everyone would ask them to do so regardless if he actually received the package or not.
Your next msg to them will be something like:
“I went to the post office, they checked and my package is not there. Please advise about future steps in solving this issue.”
And then they will say something like: “Ok, do you want a resend or refund? If it is refund you can choose to be refunded as a store credit or to your paypal.”…
And that’s it, no need for tensions whatsoever… Beer

“Yes, need to chill a bit.” :bigsmile:
Great! I will take your advice and drink a frosty cold beer on the couch. Beer
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bmwsancho
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Fact is:

Shipping from overseas sellers usually takes time. Even orders on the same day won’t necessarily end up at your door on the same date; these giant warehouses have smart logistical systems in place that route the items in ways we would never understand with logic.

Packages might get…
- delivered to neighbors
- or the wrong house
- misplaced or re-routed inside and to another warehouses or delivery centers
- get ground shipping instead of air mail
- get the special treatment from your customs team because there was an alarm or it was picked randomly or for any other reason.

Once I ordered an extension tube and it got picked up by customs because it looked like a silencer! That alone took 2 weeks.

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bmwsancho wrote:

Once I ordered an extension tube and it got picked up by customs because it looked like a silencer! That alone took 2 weeks.

Oh man, I hope they confirmed that it wasn’t before putting you on some kind of list. :~
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hank
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Quote:
contact your local post office

You can use a post card, addressed to Postmaster at your ZIP code, to do that

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hank wrote:
Quote:
contact your local post office

You can use a post card, addressed to Postmaster at your ZIP code, to do that

I did not know that, thank you.

scdaf wrote:
It’s important to have your restraints within walking distance, lest someone needs restraining. Wink
will34
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Actually once the package arrives to the US and it gets handled by USPS is no longer the seller’s fault. Several occasions I had packages misplaced or mishandled by USPS, but never lost.

Usually when you buy single items that are shipped in an envelop it has greater chance of getting lost, this is why I order several items at the same time so it ships in the bag and always pay for tracking.

I always wondered how these free shipping method worked, sending a $2 item overseas for free, that’s incredibly cheap and one simply cannot expect it to work every time.

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Martini wrote:
bmwsancho wrote:
Once I ordered an extension tube and it got picked up by customs because it looked like a silencer! That alone took 2 weeks.
Oh man, I hope they confirmed that it wasn’t before putting you on some kind of list. :~

That extension tube wasn’t a big deal and I got it after a they had a look. But customs agencies have to be very careful these days because so many customers buy edged weapons online. And many countries I travel to (ie in Europe) have very strict laws governing these items.

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will34 wrote:
Actually once the package arrives to the US and it gets handled by USPS is no longer the seller’s fault. Several occasions I had packages misplaced or mishandled by USPS, but never lost.

Usually when you buy single items that are shipped in an envelop it has greater chance of getting lost, this is why I order several items at the same time so it ships in the bag and always pay for tracking.

I always wondered how these free shipping method worked, sending a $2 item overseas for free, that’s incredibly cheap and one simply cannot expect it to work every time.

I have plenty of complaints about the USPS, don’t get me started. Big Smile

How great is BLF though, always plenty of helpful advice here. Thank you all.

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bmwsancho wrote:
Martini wrote:
bmwsancho wrote:
Once I ordered an extension tube and it got picked up by customs because it looked like a silencer! That alone took 2 weeks.
Oh man, I hope they confirmed that it wasn’t before putting you on some kind of list. :~

That extension tube wasn’t a big deal and I got it after a they had a look. But customs agencies have to be very careful these days because so many customers buy edged weapons online. And many countries I travel to (ie in Europe) have very strict laws governing these items.

Glad it got worked out without too much trouble.

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bmwsancho wrote:
- or the wrong house Once I ordered an extension tube and it got picked up by customs because it looked like a silencer! That alone took 2 weeks.

Once, I was coming back from work and was in a big hurry to go to toilet but there was a package in my mailbox Big Smile
You know where this leads to Big Smile
Anyway, while I was sitting there, doing my business, I ripped the envelope to check what goodies I received but, instead of usual stuff that I receive there was a sexy womens underwear inside, honestly I was disappointed, only then I took a look at the envelope and of course, recipient was some unknown to me person not even close to my address.

 

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Martini wrote:
I’m I wrong to be upset about having to go and ask my Post Office? Has anyone had other online or mail order companies require this?

I don’t mean to be rude but why did you really feel the need to actually go down to you post office just because GB wanted you to?

GB’s response is pretty standard. They want to try every possibility, every delay before maybe, perhaps being forced to give you credit for it. “Refund? What does refund mean? Store credit is just as good!”

How many post offices just throw packages in the corner instead of delivering them or at least sending you a note that it could not be delivered due to some issue? We do not need to waste our time to go down to our post office and ask “Would you mind checking the corner again for a package for me that you were too lazy to deliver or notify me about? It’s cheap crap from china, not something you would be interested in stealing, probably just in the corner.” And if you post office does do that you likely already know, already checked.

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Sirius9 wrote:
bmwsancho wrote:
- or the wrong house Once I ordered an extension tube and it got picked up by customs because it looked like a silencer! That alone took 2 weeks.

Once, I was coming back from work and was in a big hurry to go to toilet but there was a package in my mailbox Big Smile
You know where this leads to Big Smile
Anyway, while I was sitting there, doing my business, I ripped the envelope to check what goodies I received but, instead of usual stuff that I receive there was a sexy womens underwear inside, honestly I was disappointed, only then I took a look at the envelope and of course, recipient was some unknown to me person not even close to my address.


I know, there’s always something exciting about opening a package. It’s such a let down when you realize a mistake was made.
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Halo… wrote:
Martini wrote:
I’m I wrong to be upset about having to go and ask my Post Office? Has anyone had other online or mail order companies require this?

I don’t mean to be rude but why did you really feel the need to actually go down to you post office just because GB wanted you to?

GB’s response is pretty standard. They want to try every possibility, every delay before maybe, perhaps being forced to give you credit for it. “Refund? What does refund mean? Store credit is just as good!”

How many post offices just throw packages in the corner instead of delivering them or at least sending you a note that it could not be delivered due to some issue? We do not need to waste our time to go down to our post office and ask “Would you mind checking the corner again for a package for me that you were too lazy to deliver or notify me about? It’s cheap crap from china, not something you would be interested in stealing, probably just in the corner.”

Should I have told them I refused to do it or just told them I did without really going?

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I just tell them I checked with my post office in my initial message to them about a missing item, before they even ask. One less thing for them to say to try to delay.

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Martini wrote:
Streamer wrote:

 Yeh, GB threw that at me one time to check local post office.   BS.  I guess in some remote rural areas that could apply but most of the time NOT.     

This is my second post this week in reference to GearBest Bullshixxx Slow Shipping.   I have batteries coming from them right now and If I ever get them no more GearBest orders for me.  Period.   I've had two other orders earlier this year that took PayPal threats but I eventualy got them....but the SLOW SHIPPING from them is a deal breaker.   I would rather pay a little more and get it from someone else..   So, so far I've had 3 orders that took FOREVER...no more... Live and Learn.

I don't blame them for the shipping speed. I would have paid for faster shipping if I was in a hurry. As far as I know they did their part in getting it in the mail in a timely manor.

Well, I didn't want to come out and say it....BUT I WILL NOW ..sometimes they sell things they DO NOT HAVE as evidenced in the late great Samsung 30Q battery incident.    That is a practice I will not condone and it will definitely effect the speed in which it gets to your mailbox Wink and in addition possible future purchasing on my part.  YMMV

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Halo… wrote:
I just tell them I checked with my post office in my initial message to them about a missing item, before they even ask. One less thing for them to say to try to delay.

I defiantly will do that next time, good advice. Thanks!

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GearBest is known to be one of the crappier stores. Banggood is better from what I’ve read.

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Streamer wrote:

Martini wrote:
Streamer wrote:

 Yeh, GB threw that at me one time to check local post office.   BS.  I guess in some remote rural areas that could apply but most of the time NOT.     

This is my second post this week in reference to GearBest Bullshixxx Slow Shipping.   I have batteries coming from them right now and If I ever get them no more GearBest orders for me.  Period.   I’ve had two other orders earlier this year that took PayPal threats but I eventualy got them….but the SLOW SHIPPING from them is a deal breaker.   I would rather pay a little more and get it from someone else..   So, so far I’ve had 3 orders that took FOREVER…no more… Live and Learn.

I don’t blame them for the shipping speed. I would have paid for faster shipping if I was in a hurry. As far as I know they did their part in getting it in the mail in a timely manor.

Well, I didn’t want to come out and say it….BUT I WILL NOW ..sometimes they sell things they DO NOT HAVE as evidenced in the late great Samsung 30Q battery incident.    That is a practice I will not condone and it will definitely effect the speed in which it gets to your mailbox Wink and in addition possible future purchasing on my part.  YMMV

Sorry if I misunderstood what you were implying in the first post. You said you had posted in another thread earlier in the week, perhaps if I’d read that thread I’d have been quicker to get what you were saying. Thanks for clarifying.

Cheers! Beer

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As many knows, I have ordered allot from several sellers, including over 100 packages from Gearbest.com since the start of July this year.
Most packages has got here, some quite fast, but there is no system. Etc, sometimes I get orders places after some other orders that already has shipped out, of course talking about packages with tracking here.
Then they have a bug in their system, so some packages over $40, do not get tracking, despite the box is checked. These packages takes forever to get here to Norway, and after 50-60 days, I have got refund for around three packages now, still waiting for at least 3 more that soon hit the 50 day mark. No package with tracking has been lost, but some is getting here very slow. Like batteries.
But that also happen on BangGood and AliExpress.

I have to say that I in these cases that the package has not got here in 50-60 days, have got to my post office, and asked them to search for it. But I also have a very small post office, so they can search it using 5-10 minutes at the most.
I also have a deal that they do not send packages that is not picked up within 14 days back to the seller.

I also find the standard e-mail from GB irritating, etc, they ask me to check the address…what!! you have sent me over 100 packages the last months, I use the same address on all of them. So nothing wrong there.

But to be sure you get your package as fast as it goes, use tracking. If not using tracking, it can take forever, and maybe not get there.

Even 80-90 days after the packages I have got refund for was sent, they have not got here.

Kenneth Myhre

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Halo… wrote:
GearBest is known to be one of the crappier stores. Banggood is better from what I’ve read.

BangGood has always treated me very well. This is the first time I’ve had any issue with GearBest so the first I’ve dealt with their customer service. It’s a learning experience.

Thanks again awesome people of BLF

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myhken wrote:
I also find the standard e-mail from GB irritating, etc, they ask me to check the address…what!! you have sent me over 100 packages the last months, I use the same address on all of them.

That was my first thought when they ask me to confirm the mailing address. It’s the same one you’ve sent every other package to without a problem! Ha Ha

I’m still waiting on a slingshot I ordered last summer but looks like it won’t get here in time for me to use it as I’d planed. Oh well, that one is on me, I should have paid for faster shipping.

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Now I don’t mean to sound like the post office does not lose things, they certainly do, but if they haven’t delivered it or sent a notice about the package then they don’t have it / don’t know where it is. Going down to the post office is just unlikely to help.

I’ve had a package with tracking be marked as delivered except it never was. Flat Stare I was home at the time it claimed to be delivered. Only a $6 item, not worth stealing, don’‘t live in a neighborhood were mail theft is a problem. And mailbox is close to the house anyway.

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Yep. Stuff happens.

This is why it’s always worth a phone call (even to a message machine at the post office, if available), or a post card to Postmaster at ____ Station ZIP _____.
That’s it. You’ve contacted your local Post Office to ask.

(The Post Office may tell you to directly inquire at a citywide/area “Missing Package” number at some other post office in the area — some packages with damaged labels end up “near” but not at the right local post office).

Now one confusing thing is — the shipping labels on packages from China never seem to have any relation to the sender I’m expecting to hear from.
I’ve gotten two items sent simultaneously show up in two different packing envelopes, one forwarded via some deal they have with a different company, the other direct.

If the seller sends you a photograph of the package as sent — you could print the picture to send that to your Postmaster, to make it reasonable to search for it.

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Halo… wrote:
Now I don’t mean to sound like the post office does not lose things, they certainly do, but if they haven’t delivered it or sent a notice about the package then they don’t have it / don’t know where it is. Going down to the post office is just unlikely to help.

I’ve had a package with tracking be marked as delivered except it never was. Flat Stare I was home at the time it claimed to be delivered. Only a $6 item, not worth stealing, don’‘t live in a neighborhood were mail theft is a problem. And mailbox is close to the house anyway.

A few weeks ago I was expecting a few items including a Schrade SCHF42 Fixed Blade Knife. I already have a stupid amount of knives but it’s still he kind of thing I get sweaty palms waiting for. I walked down to check the mail fairly early and got there just as the letter carrier was putting stuff in our boxes. I noticed she shoved one package into the box right next to mine then started to walk away. Knowing I had a few packages due to show up anytime I ask if she was sure she put that package in the right box. She ask, “Are you Jerry?” I said yes and she said Opps I did put it in the wrong one.
So I have watched postal workers making mistakes and it’s not at all surprising. However if the letter carrier shoved it in the wrong box; asking the post office is no help.

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hank wrote:
Yep. Stuff happens.

If the seller sends you a photograph of the package as sent — you could print the picture to send that to your Postmaster, to make it reasonable to search for it.

That’s a good idea because GearBest has always sent a picture of the package. I don’t have a printer, though I should for stuff like that.

scdaf wrote:
It’s important to have your restraints within walking distance, lest someone needs restraining. Wink

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