is this a fair Gearbest solution ?

34 posts / 0 new
Last post

Pages

polygon
Offline
Last seen: 2 years 4 months ago
Joined: 09/15/2015 - 06:32
Posts: 90
Location: Vancouver Island (GMT -8)
is this a fair Gearbest solution ?

I like to get your opinions as to whether the following ‘solution’ from Gearbest CS is fair before proceeding.

I bought a Convoy L4 with a LONG handle (2×18650) form Gearbest
http://www.gearbest.com/led-flashlights/pp_161677.html?currency=USD&gcli...

After 3 weeks I received a SHORT barrel one, and upon closer examination, found there was a fleck/foreign matter in/on the LED emitter.
I contacted Gearbest CS, and sent 2 pictures, and after a week got the following ‘solution’ :

1)refund 40% into my Gearbest wallet
2)I send 50% more money for a replacement and shipping
3)refund 20% to my PayPal

I didn’t received the correct item to begin with, and the emitter has problems. I don’t understand the 40% ‘solution’, or worse, have to send another 50% more money for a replacement. The L4 cost $27.20, Canada Post wants $35 to ship it back. In your dealings with GEARBEST, would you consider this a fair resolution ?
I bought from Ali, Banggood, FT and others and never had a item problem before, is this to be expected from Chinese dealers if I were to buy from those other sellers from now on ?
Or should I just take the 40%, cut my losses, and never deal with Gearbest again ?
What is FAIR ?
(btw the L4 came in a crappy white box with Japanese writing on the inside – is this normal for Convoys ?)

FmC
FmC's picture
Offline
Last seen: 4 months 1 day ago
Joined: 03/31/2013 - 05:23
Posts: 2194
Location: Brisbane, AU

Could you post some clear pictures of the emitter?

I'm not going to comment on the fleck/foreign matter without seeing it, but for the missing extension tube, Gearbest should just apologize, & send you the tube.

M4D M4X
M4D M4X's picture
Offline
Last seen: 46 min 7 sec ago
Joined: 03/19/2014 - 05:17
Posts: 7694
Location: Austria (GMT + 1)

jump in the line… Wink

solutions i accept:

  1. free new light
  2. 100% refund
  3. PayPal claim on day 43

 

already member of M4DM4X.com ?

the best deals are waiting for YOU!

 

before you buy elsewhere mail me: MARTIN@M4DM4X.COM - i will try to save you money!

akhyar
akhyar's picture
Offline
Last seen: 10 months 2 weeks ago
Joined: 07/19/2015 - 23:48
Posts: 706
Location: Kuala Lumpur, Malaysia

Escalate direct to PayPal for full refund.
And don’t bother to reponse to GearBest future correspondents on this issue.

polygon
Offline
Last seen: 2 years 4 months ago
Joined: 09/15/2015 - 06:32
Posts: 90
Location: Vancouver Island (GMT -8)

Got it ! Thnx M4D and FmC and the guide to posting pictures.

not sure whether its under or on the dome. camera lens was touching the glass.

(note Japanese writing inside box, thought Convoys are made in Shenzen China)

FmC
FmC's picture
Offline
Last seen: 4 months 1 day ago
Joined: 03/31/2013 - 05:23
Posts: 2194
Location: Brisbane, AU

polygon wrote:
may I e-mail you the 2 images I took ? ( pls send your email via pm) Don't seem to be able to attach photos from my computer here. Thnx

To post pictures here, you must first upload them to an image-sharing service such as Flickr or Photobucket, then link to the pictures from here.

I'm sure people here are keen to see if these are 'fake' Convoys, as Gearbest have sold fakes in the past.

FmC
FmC's picture
Offline
Last seen: 4 months 1 day ago
Joined: 03/31/2013 - 05:23
Posts: 2194
Location: Brisbane, AU

This picture is taken from the thread that M4D M4X linked to above;

Which one do you have?

- edit -

Looking at your pictures, I'm not sure whether the emitter is a fake, but it sure is a damaged/2nd rate item.

M4D M4X
M4D M4X's picture
Offline
Last seen: 46 min 7 sec ago
Joined: 03/19/2014 - 05:17
Posts: 7694
Location: Austria (GMT + 1)

best for posting pics is to use the relative with option!

the browser adjusts the picture to the screen properly then Wink

 

already member of M4DM4X.com ?

the best deals are waiting for YOU!

 

before you buy elsewhere mail me: MARTIN@M4DM4X.COM - i will try to save you money!

Hrvoje
Offline
Last seen: 1 day 22 hours ago
Joined: 02/09/2010 - 12:34
Posts: 347
Location: Croatia

I’ve ordered the same item, but I knowed I will get flashlight without extender, because in customer questions & answers is stated that they don’t have extension tube for this flashlight.
I dont see any problem here. And the led can be easily cleaned with isopropyl alcohol.

Henk4U2
Henk4U2's picture
Offline
Last seen: 26 min 16 sec ago
Joined: 02/13/2014 - 17:52
Posts: 2951
Location: The heart of the Netherlands (GMT+1)

My best guess is that the description does not specify that the light CAN be driven by two batteries, but comes without an extension tube.
This can be concluded from the following text in the section “Customer Questions & Answers” (see below). In this case it’s not WYSIWYG.

Quote:
By Leo Sep-11/2015 02:09:27

Question: Where can I buy the extension tube?

Reply: Hi Leo, I am sorry that we don’t have extension 18650 tube for this item to sell. Thank you for your kind understanding. Please feel free to ask further pre-sale questions.

Separate extension tube can be ordered from Simon (Convoy).

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

polygon
Offline
Last seen: 2 years 4 months ago
Joined: 09/15/2015 - 06:32
Posts: 90
Location: Vancouver Island (GMT -8)

then they should take the LONG handle advertising picture off the item. Its false advertising, and the customer ask if tube can be bought separately.
btw, others sells Convoy L4 short barrel too, but cost less than $27.20.

FmC
FmC's picture
Offline
Last seen: 4 months 1 day ago
Joined: 03/31/2013 - 05:23
Posts: 2194
Location: Brisbane, AU

 

@ Polygon, The driver should be an LD-34, which it looks like from your photo. Ignore the C-8 driver I linked above.

 

Hrvoje wrote:
I've ordered the same item, but I knowed I will get flashlight without extender, because in customer questions & answersthey is stated that they don't have extension tube for this flashlight. I dont see any problem here.

You are kidding, right? The light is clearly advertised as a 1/2 cell light, with pictures of the extension tube.

 

 

 

 

Wrathbringer27
Wrathbringer27's picture
Offline
Last seen: 21 hours 34 min ago
Joined: 03/02/2015 - 09:00
Posts: 2068
Location: Singapore GMT +8

I have the L4. The driver and led looks the same as mine and it does run on 2×18650.

Words can be broken,
so can bones.

Wrathbringer27
Wrathbringer27's picture
Offline
Last seen: 21 hours 34 min ago
Joined: 03/02/2015 - 09:00
Posts: 2068
Location: Singapore GMT +8

Gearbest customer service is really quite bad and slow at responding to tickets. Banggood’s customer service is by far a lot better! And dont settle with any of the options they give you… Just go for the paypal dispute!

Words can be broken,
so can bones.

mongoose
Offline
Last seen: 1 week 2 days ago
Joined: 05/12/2015 - 10:17
Posts: 327
Location: uk

If the fleck on the emitter isn’t too much of a problem, you could ask them to refund to paypal the amount it will cost to get the extension tube from convoy. Or just make a paypal claim!

homer

mrwolf
Offline
Last seen: 5 months 3 weeks ago
Joined: 08/08/2011 - 00:27
Posts: 210
Location: Australia

M4D M4X wrote:
jump in the line… Wink

solutions i accept:

  1. free new light
  2. 100% refund
  3. PayPal claim on day 43

Hi Martin,
Agree with you.
On point #3 fyi Paypal is now 180 days to lodge a claim. Wink

polygon
Offline
Last seen: 2 years 4 months ago
Joined: 09/15/2015 - 06:32
Posts: 90
Location: Vancouver Island (GMT -8)

regarding the fleck…I noticed it before even putting in a battery, and not knowing what kind of substance or WHERE it’s at (on/inside dome), didn’t want to cause further damage to the LED by turning it on.
If it can indeed be cleansed with alcohol, then its a minor annoyance.
My beef is with the Gearbest advertising. I saw a L4 with a long handle, and went for it. The consumer’s question was whether the tube can be bought separately – without breaking up the package (my understanding anyway). The picture that advertised the item is blatant false advertising if the item actually DO NOT come with a LONG handle.
With Paypal refund, returning the item to China is out of the question because of return shipping cost.
Very disappointed with Gearbest, but then there are other sellers out there that I can buy from here on.

Think I’ll go on Facebook and Tweeter and pose the same question too.

Omega_17
Offline
Last seen: 1 hour 15 min ago
Joined: 06/02/2013 - 16:56
Posts: 903
Location: France
Quote:
is this a fair Gearbest solution ?

To me yes! Just open the light and try to remove it! At-least try to use the light as it should not be too bothersome but even you can still dedome it.
They should have included the extension tube yes. For convoy lights better buying directly from simon at aliexpress. Here is the extension tube : http://www.aliexpress.com/store/product/18650-battery-extension-tube-for...

Martini
Martini's picture
Offline
Last seen: 1 month 1 week ago
Joined: 05/07/2014 - 04:29
Posts: 647
Location: I da ho

GearBest has lousy customer service and in my experience don’t even honor what they say they will do.
BangGood’s customer service has treated me very well and I feel very good about buying from them.

scdaf wrote:
It’s important to have your restraints within walking distance, lest someone needs restraining. Wink
Boaz
Boaz's picture
Offline
Last seen: 5 hours 54 min ago
Joined: 11/07/2010 - 09:31
Posts: 7163
Location: Birthplace of Aviation

They have offered you a fair offer .as good or better than other chinese vendors just take it and get on with life . gearbest has great deals and i’d take the money and spend it on batteries or 6 other lights they have at stupidly low low prices ..saying “you’ll never “ is just crazy talk that only hurts you. IMHO you should expect to take a 7% loss on all purchases over the course of time . this is 40%~50% to the positive . take their offer

       καὶ τὸ φῶς ἐν τῇ σκοτίᾳ φαίνει καὶ ἡ σκοτία αὐτὸ οὐ κατέλαβεν

                            

       Dc-fix diffuser film  >…  http://budgetlightforum.com/node/42208

freeme
freeme's picture
Offline
Last seen: 29 min 50 sec ago
Joined: 11/14/2013 - 22:00
Posts: 7967

Open the bezel and wipe of that foreign matter. Dirt on LED is fairly common.

As mentioned, it looks like a real LD34. Centering ring and reflector look the same as Simon's website. Japanese writing inside the does not proof anything other than recycled paper.

As for the missing extender, please drop CSgearbest at PM and Gina will sort things out with you sooner than creating a dispute with Paypal. You can request for an extender at no cost, but they will ship it with free-shipping method (cheapest method to reduce their lost) unless you add $1.99 for tracking number.

polygon wrote:

Got it ! Thnx M4D and FmC and the guide to posting pictures.

not sure whether its under or on the dome. camera lens was touching the glass.

(note Japanese writing inside box, thought Convoys are made in Shenzen China)

©freemex1thedeals.com

BLightSam
Offline
Last seen: 11 months 2 days ago
Joined: 11/13/2012 - 03:08
Posts: 1559
Location: USA

M4D M4X wrote:
# PayPal claim on day 43
Is the ‘43’ deadline for filing PayPal dispute? Didn’t PayPal extend filing deadline from xx days to 6 months?
Henk4U2
Henk4U2's picture
Offline
Last seen: 26 min 16 sec ago
Joined: 02/13/2014 - 17:52
Posts: 2951
Location: The heart of the Netherlands (GMT+1)
BLightSam wrote:
M4D M4X wrote:
# PayPal claim on day 43
Is the ‘43’ deadline for filing PayPal dispute? Didn’t PayPal extend filing deadline from xx days to 6 months?

Paypal extended the deadline to 180 days for the Netherlands. Don’t know if it is the same all over the world. Log in on your Paypal and read your terms or conditions.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

M4D M4X
M4D M4X's picture
Offline
Last seen: 46 min 7 sec ago
Joined: 03/19/2014 - 05:17
Posts: 7694
Location: Austria (GMT + 1)

its a deadline bo need to wait that long Wink

i receive 98 %of my orders within 35 days after it is shipped.
then i start contacting the seller and he has a week to make a offer to make it good. if not:paypal
but that is for not delivered things

if something is wrong and i open a ticket the shop has 2 weeks to give me a satisfying solution.

we are customers who sent them already our money! they owe us!

 

already member of M4DM4X.com ?

the best deals are waiting for YOU!

 

before you buy elsewhere mail me: MARTIN@M4DM4X.COM - i will try to save you money!

antiparanoico
Offline
Last seen: 1 day 15 hours ago
Joined: 07/14/2013 - 19:17
Posts: 1163
Location: Wandering the world.
Henk4U2 wrote:
BLightSam wrote:
M4D M4X wrote:
# PayPal claim on day 43
Is the ‘43’ deadline for filing PayPal dispute? Didn’t PayPal extend filing deadline from xx days to 6 months?

Paypal extended the deadline to 180 days for the Netherlands. Don’t know if it is the same all over the world. Log in on your Paypal and read your terms or conditions.

Still 45 days deadline for Uruguay.

If anything can go wrong, it will.
Matter will be damaged in direct proportion to its value.

vēer
vēer's picture
Offline
Last seen: 2 weeks 18 hours ago
Joined: 01/07/2012 - 14:23
Posts: 2838
Location: N Europe

I checked the listing – reading through all information there gives no reason to doubt that this light comes with extension tube.

Only place where its omitted is in package details, but given that its been advertised as 2×18650 light Id assume that it comes with tube as default setup!

Either they ship you the tube free of charge or you find out how much it costs elsewhere and claim partial refund through Paypal ;)!

BLightSam
Offline
Last seen: 11 months 2 days ago
Joined: 11/13/2012 - 03:08
Posts: 1559
Location: USA

antiparanoico wrote:
Henk4U2 wrote:
BLightSam wrote:
M4D M4X wrote:
# PayPal claim on day 43
Is the ‘43’ deadline for filing PayPal dispute? Didn’t PayPal extend filing deadline from xx days to 6 months?
Paypal extended the deadline to 180 days for the Netherlands. Don’t know if it is the same all over the world. Log in on your Paypal and read your terms or conditions.
Still 45 days deadline for Uruguay.
Just looked up PayPal email:

Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

What a relief! Tomorrow is 60 days for the BLF A6 order and hoping I would get the replacement head before the deadline.

MtnDon
MtnDon's picture
Offline
Last seen: 1 hour 6 min ago
Joined: 08/27/2015 - 18:25
Posts: 2477
Location: Canuk in NM

Overseas buying has it’s risks. I’ve had few problems over many years. Problems were spread over many vendors. Most made good very willingly. Only one was a real pain in the neck and a drawn out process but that was resolved with paypal help. I have learned to read everything very carefully and with a skeptical view. I take screen shots of every one and file them away “just in case”.

BLF Member Map Add your name and location.

Muto
Offline
Last seen: 7 hours 42 min ago
Joined: 09/04/2012 - 16:42
Posts: 2069
Location: Southeast, PA

Henk4U2 wrote:
My best guess is that the description does not specify that the light CAN be driven by two batteries, but comes without an extension tube.
This can be concluded from the following text in the section “Customer Questions & Answers” (see below). In this case it’s not WYSIWYG.

Quote:
By Leo Sep-11/2015 02:09:27

Question: Where can I buy the extension tube?

Reply: Hi Leo, I am sorry that we don’t have extension 18650 tube for this item to sell. Thank you for your kind understanding. Please feel free to ask further pre-sale questions.

Separate extension tube can be ordered from Simon (Convoy).

Well, Here on the neutral white version page http://www.gearbest.com/led-flashlights/pp_161678.html it says ;

By Dave Bui Jun-04/2015 12:06:46
Question:
May I ask if the extension for the second 18650 battery is included in the package or I will have to buy the extension to use two 18650 at the same time ?
Reply:
Hi,Dave Bui.
The extension is included in it.

They can’t even get the pages correct.

Do a screen shot of this page linked above now, before they change it to prove you read what you read when you placed the order.
Then ask for the extension tube. If they cannot provide it, they then owe you the cost of the tube from another source.
File paypay dispute, that will get things moving.
Good luck!

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards
..
Rockin’ In Bedrock, Twitch, Twitch!
..
Big Sky Country

polygon
Offline
Last seen: 2 years 4 months ago
Joined: 09/15/2015 - 06:32
Posts: 90
Location: Vancouver Island (GMT -8)

Regarding the ‘fleck’ – I wiped the dome with 99% isopropanol on a q-tip and it didn’t come off. May not be ON the dome surface (?)
I remember the old quartz halogen lamps of old, that any foreign matter, even oil from fingers when handling the quartz bulb will burn/fried itself into the surface because of the high temperatures, causing possible bulb failure. Quartz is also silica, same substance of the dome. If I turn on this, will similar problem occur ?
Don’t want to harp on the false advertising/refund issue anymore, but refund to Gearbest Wallet won’t help me at all, since they don’t even sell the tube separately.
Thnx for all your responses, here I get help & answers Smile

BLightSam
Offline
Last seen: 11 months 2 days ago
Joined: 11/13/2012 - 03:08
Posts: 1559
Location: USA

polygon wrote:
Don’t want to harp on the false advertising/refund issue anymore, but refund to Gearbest Wallet won’t help me at all, since they don’t even sell the tube separately.
What’s your final decision?

Pages