Gearbest and the Olight S1 phantom deal.

It has come up in several “Gearbest are terrible” type threads that many of us ordered the Olight S1 off them back in the summer when it was on special offer at a pretty amazing price. I can’t remember anyone saying they ever received one. I have been chasing Gearbest since the summer about the fact that mine has not been delivered yet and they eventually offered to send another one. Six weeks later nothing has arrived so yet again I contacted them. They as previously misinterpret “send me what I paid for” for “do you want a refund?” I don’t. I want the light I paid for. Seeing as they have the S1 as listed as being in stock what is so hard about sending me one?

Did lots of these lights get sent out in the summer or was it a phantom deal that they never honored from the start?

Rather than going round and round with their customer service - have tried to speak with the rep here? She is good and has always come through.

I ordered an XTAR H3 WARBOY over three months ago from GearBest.

GearBest gave me bogus tracking number, and the item never showed up.

I filed a PayPal dispute, and after a long time, I finally got my money back.

Just file a dispute. ;)

“Always” means that you are speaking for all of us here that have done just that, I can tell you that what you said isn’t true.

Hi presterjohn,

I have PMed you to know more details about your problem, please check

I ordered one with tracking and received it, so not a phantom deal. Was under 30$ too.

I’ve ordered many lights from Chinese vendors that have got here to Hawaii in two weeks… also from the same vendors takes two months… Go figure. It’s a gamble.

(So far, only one time was a scam and never got the lights, luckily it was an Amazonian order and got all my $ back)

Never got my S1, and Gearbest refused a full refund, they sent me home with a 60% offer or 'wallet money'. I finally settled for 'wallet money' but never got that either.

It was the same for me with the titanium-one! Cheap bastard as I am, I took their “unbelieveable” pre-order deal of the S1 Ti with the Nitecore HC30 included for $79.90.

When the alleged shipping time arrived, they informed that the HC30 is in backorder for an unspecified time.

Then I told I wanted them to ship the S1-Ti immediately, they suddenly told it was in backorder too!!??

That was the final nail to me to stop doing business with them forever and cancel all my unshipped orders.

One good thing I have to say is that they refunded me quite rapidly for them. It will be nice to see what will happen with the shipped and unarrived ones, VC4 since September and the GB-D80 on their way…

Thankfully I got the S1 from elsewhere…

To be fair I have ordered literally dozens of items from them over the last couple of years and this is only the second time a package has gone missing. One was a knife that was resent out to me and arrived within four weeks the other is the Olight S1. With this order I feel I am being given the run around and not being told the truth.