Samsung 30Q GB Resolution

You can see the archived poll results on the Wayback Machine:

https://web.archive.org/web/20221220093741/https://budgetlightforum.com/t/-/72719

$2 refund per cell is a fair solution. Although the mistake is stupid because we specifically ordered only because they were button tops, asking them to refund 100% is abusive.

The profit margin on batteries is small and they have to deal with several difficulties with shipping. If they’re willing to refund $2 per cell I would gladly take it, $3.25 for a 30Q is a steal!

$3.25 is not a steal. I know several friends at work that recently got flat tops for $3.xx. I almost purchased some at the low $3's too recently, but didn't because I don't want to solder these types of cells. I eventually joined this GB because it was button tops from a reputable source. Sorry, but I want buttons or a better refund. There is some value in these cells, but they are basically like all my other flat top high drains that I have a a ton of. I'm talking from the perspective of if I get flat tops. If I get buttons, I am happy.

… to accept the flat top batteries, as is. No compensation, no replacements, and no returns.

It is the time of the Chinese New Year celebration, when thoughts turn toward giving thanks for the good fortunes of the previous year and hoping for a prosperous year to come. M4D M4X, Neal, and Banggood have always treated me well as a customer, I’d like to return the favor at this most auspicious time of the year. :slight_smile:

I have another idea….

Total up what you have saved shopping at Banggood vs a Local Retail Establishment for flashlights and batteries. This requires you to total up everything you have bought there, find a comparable item locally and write down the difference.

When you realize that $50 buys you one crappy light in retail compared to what you get at banggood for less than $20, maybe a bulb will go on in your head. Further, when you realize the 3xAAA $50 light you just bought retail has non rechargeable batteries and that two and a half AAA refills (8 AAA’s) cost $6 (one and a half of these 18650’s in price) perhaps you can justify sucking up this mistake made by a VERY supportive vendor of this community. I am sure finding a use for these very cheap authentic name brand high drain cells will not be a problem…

Frustration comes from goal blocking, no doubt the goal of getting button cells has been blocked. Banggood has brought to life the BLF A6, the X6/X5 and is working with this forum on several fronts to make lights better and cheaper. Lets not forget this…

Give them a break, they have done a boatload of stuff for our community, how about we don’t break them for trying to bring us a deal when crap happens. As it always does….

While I am in agreement that “they have done a boatload of stuff for our community,” the stuff that has been done has been mutually beneficial. All group-buys and special sales have not been offered solely for the benefit of our community, but also for their own financial gain. And, while I don’t advocate “breaking” them, perhaps they could forgo trying to make a profit even when they make mistakes and, instead, simply cover their costs and issue us a proper refund.

Just going to enjoy my eight flattop as bang good has solid history with me.

I appreciate the even tone of your reply. I agree with all but the profit issue. The main difference between us and any other vendor is that a vendor HAS to make a profit, or falls off of the playing field. Now, we are not Banggood, or any other vendors on this forums only source of income by any means, so they will not go out of business if they stop working with BLF. To clarify “breaking them”, I mean not totally and financially, just from doing business with them.

Profit is not always immediate nor is it only on money. If a vendor has a justly earned, stellar reputation, this reputation is a profit. The fact that sometimes things happen and orders are screwed up rates exposure, but the tone of the exposure should be one of a report, not a riot….

Reading some of the 30Q thread, you would think some people are relying on these to power their oxygen machines or other life saving equipment by the tone of the complaint. If they are, the tone is justified, if not, it sounds like “gimme free stuff cause you made a mistake like I do all the time, but there is a paper trail on you!!!” I am not minimizing the fact this happened, just trying to put it in a big enough scale to show the balance. The cells work, they are not button top that were ordered. The $1 offered back to some of the people with problems has been totally blown off with tones of offense, what is wrong with it?

How much more is a button top battery than a flat top? Usually less than a buck if it is available as a button top. Or you can order button tops and shrink wrap and do it yourself, again for less than a buck each cell…… So in my opinion, the “THEY ONLY OFFERED ME A $1 MORE OFF A DISCOUNTED TOP QUALITY NAME BRAND CELL THAT WAS ALREADY CHEAPER THAN I COULD FIND ANYWHERE LOCAL WHICH IS WHY I ORDERED IT FROM THEM AND NOW AM INDIGNANT THAT THEY COULD SCREW SOMETHING UP WHEN I TYPED ALL THIS IN CAPS ACCIDENTALLY BUT I AM PERFECT” crowd can go suck a rotten egg in my opinion….

I would rather have Banggood here on BLF than a bunch of nincompoops that fail to realize they are humans too… This was human error, now have some human compassion to work it out without being an ass during the process (not you baldo21, just in general)

need a “like” button, skytrooper

If people don’t need em, and the price Is reasonable, I’ll buy some unwanted flat tops. I’m in Canada though.

‘Like’ no. 1

hmm, huh, what happened? The huge group buy was for button tops and they delivered flat tops?

+1

It seems so.

Some orders are not delivered yet.

Please don’t take this the wrong way MtnDon, but do the options in the OP actually mean anything? Has BG said they would do whatever gets the most votes or something? I just wouldn’t want people to get worked up by this if it won’t amount to anything.

I just discovered the mix-up which I would have been in on had my transmission not died as the GB went in.

Folks this is not the time to be criticizing each other. This is the time to come together as one with an acceptable solution found to show that you’re reasonable people but that you’re not going to accept an entirely wrong product at all period, and that the losses to BG will be much bigger should everyone file with Paypal to be used as leverage to get you the deal you agree on TOGETHER

Somebody made a huge mistake. It was not M4DM4X. It may not have been Neal who apparently requested the right stuff. So direct your ire to where it belongs- at BG who for whatever reason has sent the wrong product which is of no use or value to many of the buyers involved here. Hundreds together have a far greater impact than hundreds separately do- BG is probably used to seeing that every day already- so don’t divide but unite and make a difference so that things like this don’t happen again because I might be in on the next GB and your united efforts may save ME from the grief you’re going through right now.

I fully support you all.

Phil

So when you get the flat top cells instead of the button top, now being fully aware that this has a high likelihood of happening, you will demand a full refund or let them ship them back at their expense, correct?

That is fine, do that, you have $100 bucks worth of lights they will not work in anyway, so go and do this, but I suspect you just wanted better batteries for them and already have button tops that work. If that is true, you are not stuck in the dark. Do you use your lights for life and death things? Then buy the correct batteries locally to ENSURE you get what you NEED in this kind of situation. Not specifically you Skytrooper, just take that as a general thought, this is a hobby for 99.9% of us here.

I am not saying that if Banggood does this all the time that you should suck it up and take it, by no means. I quit ordering from Gearbest due to their LACK of customer service. Shipping the wrong item is not customer service, taking care of the wrong item being shipped is. Shipping the wrong item is a logistics and policy (QC/QA etc), not answering your customers inquiries is wrong. Banggood proposed a solution, the pitchforks and torches came out in the other thread about it. They replied promptly and in the form of any good negotiation started favorable to them, the counter you and a lot of other have is to go full refund. Ok, when we are less a vendor like Banggood that has and is doing so much for us, then we will find another…

I am not calling any members nincompoops, read the sentence, I stated I would rather have Banggood THAN a bunch of nincompoops that fail to realize they are human too… I make mistakes every day, recovery from them is what is more important to me than preventing every eventuality of possible mistakes. As far as calling anyone an ass, I did not do that either, please read what I said. If you act like an ass (the animal, also called a donkey) and bray (make loud repetitive noises that have no meaning except to annoy) about something beyond where is normal, then you are acting like an ass, the animal…
The go suck a rotten egg comment is directed at any that think they are better than being a warehouse worker that put box A in a place box B should have been and then mailed the wrong stuff out. They can go suck a rotten egg if they think they are better, anyone that realizes we are all closer than we would like to each other in our humanity has no worries about rotten egg sucking or being offended by the statement…

Just the fact you cut up what I said and hand picked what you wanted to reply shows you did not understand my position. Am I a fanboy of Banggood? Yes, they have brought us some amazing stuff. Does that mean Banggood can do no wrong, NO. They shipped the wrong batteries, combined with the X6/X5 problems and the issues with the BLF A6 and the general tone from the vocal few here on BLF that make mountains out of mole hills when things aren’t absolutely perfect, I wouldn’t cater to BLF if I were them. It is not worth it to lose your reputation.

If your time is worth $10 an hour, and you spend 3 hours reading BLF, you spent more “money” reading BLF than you did on six of these good-but-wrong-top batteries. How would $6 back from them not be an equitable return for both of you? Already other members are looking to buy the flattops from those that do not want them. This is a community here, and that includes vendors like Banggood and people like you and I, so if I can screw up (and I do) and you can look into yourself and see truthfully that you too may screw up, project that to this company and see how that tempers your thoughts about the offers so far.

Nothing official. I am sorry if anyone took this to be some sort of official Banggood ofer. My poll was meant to simply see what path was more popular among those who have ordered button top cells and received flat top cells. My intent was to offer a forum for expression, something that banggood might consider when making their offcial proposition for resolution. I thought that the open expression of the degree of unhappiness among the buyers might be useful to the folks at Banggood.

I understand how providing a full refund to the purchasers will affect the short term profits of a business. Businesses are in business to make money whether they are located in the USA, any of the European countries or China. I understand this whole kerfuffle was likely caused by an innocent mislabeling of a product bin. Those folks filling the orders kept going to the bin with the incorrect cells. But that error has no connection to the people here who ordered button top cells. The entire fault lies with the Banggood corporation. There may be one person who made the wrong label, put the wrong cells in the bin, or whatever. Hopefully the Banggood corporation realizes this to be a human error that does happen just because we are human. However, in my book, the buyers have done nothing wrong. We all placed orders for what we wanted. We wanted button top cells. If we had wanted flat top cells we would have ordered flat top cells.

We have received flat top cells and are continuing to receive flat top cells for orders that were picked and shipped weeks ago. As much as it must hurt Banggood management to see the large number of orders that were improperly filled, they must realize, down deep inside, the only correct action to remedy the problem is to offer full refunds and to either pay for the return shipping or to forgo the return of the incorrectly filled orders. It is a cost of doing business. That is a cost that is incumbent on the seller, not the buyer.

It is not fair or reasonable to expect the buyers to absorb any costs for an error that is completely that of the seller. If this sort of error was made by a supplier in the buyers own country I am certain there would be no call for leniency, no call to let the error slide by. Why should it be any different then just because the seller is thousands of miles distant?

I did nothing wrong. I ordered what I wanted and so did many others. We should at least have the expectation to receive the goods we ordered. That is my opinion on the matter. If your opinion differs and you can accept the flat top cells, okay. That is your decision. Please respect my opinion that I am due what I ordered and what I paid for.

Mine haven’t arrived yet so I can only assume at this stage that they will be flat tops as well. But whilst in time I will probably find a use for them I specifically bought them because they were button tops. I already have 4 flat top 30Q cells and 6 HG2 cells sitting here waiting to be used in so I really didn’t need anymore flat tops.

The problem here is a lot of people, including myself, bought the button tops for particular lights, now I’m not sure about where you guys come from, but here in AUS if something is not as described or accurate to what we ordered we either get a full refund or the correct item given to us, if BG want to do that whilst we keep or return the current flat tops that is their decision.
Lets hope they give some form of response to this soon.