Banggood.com -- Solutions For the Nitecore Tip

51 posts / 0 new
Last post

Pages

Banggood
Banggood's picture
Offline
Last seen: 2 days 2 min ago
Joined: 02/18/2013 - 01:13
Posts: 842
Location: Guangzhou,China
Banggood.com -- Solutions For the Nitecore Tip

Hello Everybody,

 

Recently, we received some E-mails and said there was a lockout drain bug for the received Nitecore tip, some of them came with old version. Now we give solutions to solve this problem.

1. If you bought the old Nitecore tip from us but with an old version, please feel free to contact us, send E-mail to cservice@banggood.com .

2. Please don’t forget to include your order number, using photos or videos to show your problem when contact us. (Or provide photos to prove that the Nitecore TIP is purchased from us)

3.We will send you a newest Nitecore tip and please return the old one to us, we will compensate the transportation expenses to you.

 

By the way, all of the Nitecore Tip on sale are the latest version now, please feel free to buy.

 

On behalf of the company, deeply apologize for the inconvenience to all of you, we will do better in the future.Thank you for understanding!

 

 

Best Regards,
Swi

9% discount for all flashlight & Lasers

coupon code: 4BLF

Link: https://goo.gl/4JmL8w

 

2)Get big discount everyday

Link: http://www.banggood.com/coupon.html

 

Business inquiry

EMAIL: chendongling@banggood.com

Skype: swiling88

Edited by: Banggood on 12/08/2016 - 02:32
jf_smm
Offline
Last seen: 24 min 15 sec ago
Joined: 05/30/2016 - 12:29
Posts: 340
Location: NorCal

Good move Banggood!

SMM

M4D M4X
M4D M4X's picture
Offline
Last seen: 1 hour 30 min ago
Joined: 03/19/2014 - 05:17
Posts: 5360
Location: Austria (GMT + 1)

thanks Swi!

find all available items in this list

i launched my new blog - all deals for members without MAP B$ Wink

find a short description about my idea here

 

if you want to buy a flashlight or battery for a better price: just send a mail - i will try to save you money!

Sledgestone
Offline
Last seen: 1 hour 16 min ago
Joined: 11/07/2015 - 06:55
Posts: 578
Location: Sweden

Great! But I’ve already sent several emails which haven’t been replied to?

Streamer
Streamer's picture
Offline
Last seen: 5 hours 56 min ago
Joined: 12/01/2011 - 21:06
Posts: 3242
Location: TX

Banggood, Are you testsing them before you send them out to us? If not, I prefer a full refund.

Ormbett
Ormbett's picture
Offline
Last seen: 15 hours 11 min ago
Joined: 02/26/2015 - 09:55
Posts: 912
Location: Sweden

Mail sent, hoping for the best!

Ormbett
Ormbett's picture
Offline
Last seen: 15 hours 11 min ago
Joined: 02/26/2015 - 09:55
Posts: 912
Location: Sweden

meh…

您发送的邮件:

> 日期: Wed, 7 Dec 2016 19:49:10 +0100 > 主题: Faulty Nitecore Tip > 大小: 9140767 字节 无法发送到, 原因是:host unknown[183.57.50.98] said: 550 Mailbox not found. http://service.mail.qq.com/cgi-bin/help?subtype=1&&id=20022&&no=1000728 (in reply to RCPT TO command).
anduril
Offline
Last seen: 4 months 3 weeks ago
Joined: 03/22/2010 - 05:15
Posts: 257
Location: Poland

Ormbett wrote:
meh…

您发送的邮件:

> 日期: Wed, 7 Dec 2016 19:49:10 +0100 > 主题: Faulty Nitecore Tip > 大小: 9140767 字节 无法发送到, 原因是:host unknown[183.57.50.98] said: 550 Mailbox not found. http://service.mail.qq.com/cgi-bin/help?subtype=1&&id=20022&&no=1000728 (in reply to RCPT TO command).
Try cservice@banggood.com.
Ormbett
Ormbett's picture
Offline
Last seen: 15 hours 11 min ago
Joined: 02/26/2015 - 09:55
Posts: 912
Location: Sweden
anduril wrote:
Try cservice@banggood.com.

I will do that, thanks!

Banggood
Banggood's picture
Offline
Last seen: 2 days 2 min ago
Joined: 02/18/2013 - 01:13
Posts: 842
Location: Guangzhou,China

Please wait patiently, our CS will reply you as soon as possible Big Smile

Sledgestone wrote:
Great! But I’ve already sent several emails which haven’t been replied to?

9% discount for all flashlight & Lasers

coupon code: 4BLF

Link: https://goo.gl/4JmL8w

 

2)Get big discount everyday

Link: http://www.banggood.com/coupon.html

 

Business inquiry

EMAIL: chendongling@banggood.com

Skype: swiling88

Banggood
Banggood's picture
Offline
Last seen: 2 days 2 min ago
Joined: 02/18/2013 - 01:13
Posts: 842
Location: Guangzhou,China

Please don’t worry,we will test before send them out. Thank you!

Streamer wrote:
Banggood, Are you testsing them before you send them out to us? If not, I prefer a full refund.

9% discount for all flashlight & Lasers

coupon code: 4BLF

Link: https://goo.gl/4JmL8w

 

2)Get big discount everyday

Link: http://www.banggood.com/coupon.html

 

Business inquiry

EMAIL: chendongling@banggood.com

Skype: swiling88

evankouros
evankouros's picture
Offline
Last seen: 3 weeks 6 hours ago
Joined: 11/30/2015 - 16:23
Posts: 465
Location: Hellas

That was a serious response from BG. Thumbs Up

Sledgestone
Offline
Last seen: 1 hour 16 min ago
Joined: 11/07/2015 - 06:55
Posts: 578
Location: Sweden

Good move Banggood! Smile

Streamer
Streamer's picture
Offline
Last seen: 5 hours 56 min ago
Joined: 12/01/2011 - 21:06
Posts: 3242
Location: TX

Dear Banggood:

In regards to my contacts with you thus far about a defective Tip, I am not so confident that you know how to check for or will take the time to check for the proper operation of the “upgraded” Tips currently in your stock.

In the video that I posted at your request, your response did not even address the lockout problem that I so CLEARLY demonstrated in video and sidebar text. You chose rather, to respond that there was no defect and that I was operating it improperly.

Such response, to a customer’s all out effort to demonstrate the defective item, does not at all inspire confidence that you will test and verify that you are indeed re-shipping an “upgraded” item to the customer. This is why some, including myself, would respectfully request a total refund.

A very simple question, that would put some minds here to rest, would be…. Just HOW are you verifying that you will be sending out the truly “upgraded” versions?

Sincerely, Streamer @ BLFforumUSA

antiparanoico
Offline
Last seen: 2 months 4 days ago
Joined: 07/14/2013 - 19:17
Posts: 1143
Location: Dependencia Federal del Uruguay, ex República Oriental del Uruguay (UTC-3)

Streamer wrote:

A very simple question, that would put some minds here to rest, would be…. Just HOW are you verifying that you will be sending out the truly “upgraded” versions?
Banggood could post here a video showing us how it does the verification that it is the updated version that will be sent.

If anything can go wrong, it will.
Matter will be damaged in direct proportion to its value.

Dep668
Offline
Last seen: 1 month 3 days ago
Joined: 10/29/2016 - 12:11
Posts: 31
Location: Canada

I also received 3 defective tips. Not confident ill receive non defective lights. Currently waiting for their CS to respond.

jon_slider
Offline
Last seen: 7 hours 34 min ago
Joined: 09/08/2015 - 12:20
Posts: 632
Location: Crowdifornia
Streamer wrote:
… your response did not even address the lockout problem

you got a form letter about a TUBE!

Streamer wrote:

Subject: Re: Order # xxxxxxxx

Dear Sir:

We are sorry for the inconvenience and I checked the video.For the tube you should click both of the two buttons at the same time… Do not click one of the button when the button is locked….
best regards

Alysonhe

20528479

that is so ridiculously frustrating that I cannot even begin to consider trying to do a return w Bangood.

I just received a Tool from them, Im very happy with it, as it was only $25. The fact it came with a broken box, makes me think they were discounted for that reason. Im certainly NOT going to try and return it.

Bottom line, not impressed with Bangood quality control, and absolutely hopeless Customer Service script..
1. send a video request to the customer
2. reply with a form letter that is not responding to the video

good luck to you guys with V1 Tips

word to the wise:
US companies accept returns without the video and without the irrelevant form letter script

I look forward to reading that people like streamer who got V1 Tips from Bangood after M4D M4X group buy thread claimed Bangood had checked their stock and would only ship V2 Tips (this did not actually happen) got prompt refunds

What Bangood says, and what Bangood does, do not match reality.

Fantomet
Offline
Last seen: 2 weeks 4 days ago
Joined: 10/21/2016 - 19:21
Posts: 20
Location: Norway

I have a TIP from BG in the mail, and i am now wondering if there is a way to check whitch version it is? And is the standby-drain issues the only difference between V1 and V2?

hmihaylov
Offline
Last seen: 4 hours 57 min ago
Joined: 02/03/2016 - 10:30
Posts: 29
Location: Bulgaria

jon_slider wrote:
I just received a Tool from them, Im very happy with it, as it was only $25. The fact it came with a broken box, makes me think they were discounted for that reason. Im certainly NOT going to try and return it.

I just received my copper tool from Banggood too. The package had the same foam padding, same white paper wrapping around the hard box, the box was not broken and the light was in a copper-colored vacuum-sealed wrap. It is strange that yours was packed differently… different batches?

May the Light illumine you Wink

evankouros
evankouros's picture
Offline
Last seen: 3 weeks 6 hours ago
Joined: 11/30/2015 - 16:23
Posts: 465
Location: Hellas

GB's (not BG's) CS answers regarding V1 or V2 of Nitecore's TIP Winter Edition : 

Waiting for Nitecore's answer.wink

everydaysurvivalgear
everydaysurvivalgear's picture
Offline
Last seen: 15 min 56 sec ago
Joined: 07/31/2015 - 10:25
Posts: 2429
Location: sydney australia (GMT+10)

evankouros wrote:

GB’s (not BG’s) CS answers regarding V1 or V2 of Nitecore’s TIP Winter Edition : 



Waiting for Nitecore’s answer.wink


I have one in my hand and it doesn’t flash red when put in lockout mode. It’s a V2.
evankouros
evankouros's picture
Offline
Last seen: 3 weeks 6 hours ago
Joined: 11/30/2015 - 16:23
Posts: 465
Location: Hellas

everydaysurvivalgear wrote:
evankouros wrote:

GB's (not BG's) CS answers regarding V1 or V2 of Nitecore's TIP Winter Edition : 

Waiting for Nitecore's answer.wink

I have one in my hand and it doesn't flash red when put in lockout mode. It's a V2.

I'm almost sure that GB's CS answer (that they're V1) was... whatevertongue-out, but did you buy it from GB?

 

everydaysurvivalgear
everydaysurvivalgear's picture
Offline
Last seen: 15 min 56 sec ago
Joined: 07/31/2015 - 10:25
Posts: 2429
Location: sydney australia (GMT+10)

Yea it’s from GB. I will lock it out for a few days.

jon_slider
Offline
Last seen: 7 hours 34 min ago
Joined: 09/08/2015 - 12:20
Posts: 632
Location: Crowdifornia

hmihaylov wrote:
jon_slider wrote:
I just received a Tool from them, Im very happy with it, as it was only $25. The fact it came with a broken box, makes me think they were discounted for that reason. Im certainly NOT going to try and return it.

I just received my copper tool from Banggood too. The package had the same foam padding, same white paper wrapping around the hard box, the box was not broken and the light was in a copper-colored vacuum-sealed wrap. It is strange that yours was packed differently… different batches?

Congrats on your new Tool.

Thanks for the info. Glad your box was not broken and your packaging was not clear plastic.

Mine came in a clear vacuum sealed clear plastic package as pictured. It struck me as unusual because all my 6 other Copper Tools, and 4 other Maratacs all came in silver foil vacuum sealed packs.

I will say that whatever Bangood is doing, I certainly do NOT hold M4D M4X responsible. He has been super helpful to me in every way. Im not even sure it is fair to blame Bangood for selling TIPs that they received from Nitecore. After all it is Nitecore that is shipping V1 and V2 lights to Bangood. It is entirely possible that Bangood has no idea that some of the lights they ship are V1. (Obviously they dont check every light they ship, other vendors dont either)

Bottom line, there is still mixed V1 and V2 Tip stock at multiple vendors including Bangood, Lumen Tactical, Illum, Battery Junction, etc.. Just dont expect Bangood to make a return simple, as you can see by their CS script, with repeated requests for video evidence, that they then ignore and follow with yet another video request.

Word to the wise, if you buy from Bangood, dont expect them to make it easy to return if you end up with a V1 Tip.

A recent report of a Gold V2 and Green V1 Tips shipped from Battery Junction, is exactly the opposite of an earlier report from Illumn, that stated they tested their stock and the Gold ones were V1.. All these vendors are receiving mixed shipments from Nitecore, some V1, some V2.. There is no consistent color pattern to know which will be V1 or V2.

M4D M4X
M4D M4X's picture
Offline
Last seen: 1 hour 30 min ago
Joined: 03/19/2014 - 05:17
Posts: 5360
Location: Austria (GMT + 1)

i got also reports of V1 sold in offline store in germany...


find all available items in this list

i launched my new blog - all deals for members without MAP B$ Wink

find a short description about my idea here

 

if you want to buy a flashlight or battery for a better price: just send a mail - i will try to save you money!

evankouros
evankouros's picture
Offline
Last seen: 3 weeks 6 hours ago
Joined: 11/30/2015 - 16:23
Posts: 465
Location: Hellas

GB’s (not BG’s) CS new answer Facepalm regarding V1 or V2 of Nitecore’s TIP Winter Edition.

everydaysurvivalgear
everydaysurvivalgear's picture
Offline
Last seen: 15 min 56 sec ago
Joined: 07/31/2015 - 10:25
Posts: 2429
Location: sydney australia (GMT+10)

I dont think Nitecore is sending them marked as V1 and V2 they are all the same to Nitecore? The suppliers will not know for sure. Also they may not buy directly from Nitecore which is another issue.

evankouros
evankouros's picture
Offline
Last seen: 3 weeks 6 hours ago
Joined: 11/30/2015 - 16:23
Posts: 465
Location: Hellas
RollerBoySE
RollerBoySE's picture
Offline
Last seen: 1 hour 45 min ago
Joined: 12/13/2014 - 11:23
Posts: 910
Location: Sweden

I must say that I’m happy that I never ordered any TIPs.

Nitecore screwed up badly with the lockout drain and then even worse with the handling of shipments and markings/naming of the fixed version.

I have now ordered a Manker LAD.
It’s not perfect spec. wise.
But, as opposed to Nitecore, Manker seems to have learned from past mistakes; so I have high hopes that it will live up to expectations.

Trevi_lux
Trevi_lux's picture
Offline
Last seen: 16 min 22 sec ago
Joined: 09/04/2012 - 10:52
Posts: 1753
Location: Spain
evankouros wrote:
Good news for TIP Winter from Nitecore (by Trevi_lux). Smile

Yeah!!
Received first winter Edition and is finally fine:

http://budgetlightforum.com/comment/1053564#comment-1053564 Thumbs Up

Streamer
Streamer's picture
Offline
Last seen: 5 hours 56 min ago
Joined: 12/01/2011 - 21:06
Posts: 3242
Location: TX

I received a FULL PayPal Refund from Banggood today. The Circus-like hoop jumping and the back and forths were such a Royal PITA to accomplish that I still feel ill used. Tired

Granted, Banggood did issue a refund and it was the right thing to do, but it was Severely negated by the manner in which it was handled.

 

 

 

 

 

 

Pages