Banggood.com -- Solutions For the Nitecore Tip

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Dep668
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Lucky, i havent even received response.

evankouros
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Dep668
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Thats good news, i considered the Tip Winter, but after the Holidays, i would prefer any other colour haha. Unfortunately my 3 CRI’s were not updated. Sent pictures and videos to Banggood, still without a response. So it looks like there is no solution for me. Facepalm

evankouros
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I think that now I’m gonna buy at least 2 TIPs Winter Red/Blue.
After a while I might swap them to 1 Red and 1 Blue. LOL

Ormbett
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Well…. this is the respons I got from Banggood cs after sent them a video:

Quote:
“For the problem,, it is normal that the light blinkswhen you push one of the buttons. The light is not defective and please don’t worry.”

Is this the kind of help we should expect Swi?

Kind regards

evankouros
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Facepalm ... Ormbett, I guess you'll have to send many e-mails in order to find the solution.

Maybe it'd be a good idea to attach a screenshot of the OP of this topic. Wink

 

evankouros wrote:
I think that now I'm gonna buy at least 2 TIPs Winter Red/Blue. After a while I might swap them to 1 Red and 1 Blue. :))

I realized that cover swap can't be done. Holes at button's places (upper blue or green part) could be covered (e.g. with sugru), but there's not much we can do with screw's threads (they are at the bottom -red at TIP Winter- part) and USB charging port place.

Dep668
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Ormbett wrote:
Well…. this is the respons I got from Banggood cs after sent them a video:
Quote:
“For the problem,, it is normal that the light blinkswhen you push one of the buttons. The light is not defective and please don’t worry.”

Is this the kind of help we should expect Swi?

Kind regards

Yes haha, i finally got a response, to ship the 3 defective tips back. Bad part for me is that the shipping cost is practically the same as what i paid for supposed v2 tips. Not sure yet how we will be reimbursed for this, and im not confident about anyone picking out working versions as it seems most cs reps dont know or understand the issue at hand.

Banggood
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Hi dear friends,

Firstly, only on behalf of the company to apologize to you, because our CS neglected their duty and lack of judgment, could not handle the problem correctly. Now we already renewed a professional CS to solve this problem for all of you. Please don't worry.

 

Once again, solutions For the Nitecore Tip:

1. You need to use photos or videos to prove the Nitecore TIP is purchased from us and came with old version, we will send you the newest Nitecore tip the same model as the one you bought before.

2. Please return the old one to us, we will compensate the transportation expenses into your PayPal account within 3 days when we received the returned product.

 

Thank you for understanding!

 

 

Best Regards,

Swi

9% discount for all flashlight & Lasers

coupon code: 4BLF

Link: https://goo.gl/4JmL8w

 

2)Get big discount everyday

Link: http://www.banggood.com/coupon.html

 

Business inquiry

EMAIL: chendongling@banggood.cn

Skype: swiling88

RocketTomato
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Swi, what is the shipping address that we are supposed to return the Tips to?

Email sent and I filled out a resend request on the website.

Thanks for your help/

Tete
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I have to say that my refund/return experience was very different than many others seem to have had.

I ordered 1 Tip CRI and 1 Tip on November 4th, received them November 23rd. The CRI was working right out the box, but the Tip I had to charge first.

After reading about the lockout-problem, I checked if they had the blinking switch. They both did. But the real problem was that the Tip had drained its battery, in about two weeks, just sitting on the shelf, not even in lockout-mode…

I e-mailed BG about the problem and got a response simply saying they will send a replacement immediately. Next day they informed that the blue-color was OOS, and if I could choose another color… I chose gold.

And now on January 6th, I got the new golden one! Big Smile

And what is even more strange: they never asked any videos or returning the faulty-one, they just sent me a new one…

So, at least from me, 10/10 points for Banggood CS! Thumbs Up

Sledgestone
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Bad news.. My replacement Tip arrived last week and still have the lockout issue. I’ve sent a PM to the Banggood rep here, but got no answer.

jon_slider
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ouch!… sorry for your pain

the most effective way I have found to communicate with Bangood is to go to their website an use their contact page to send an email w your order number. Include a youtube video of the item showing the problem.

it IS a pain to make and upload a youtube video, but once you give them that, they are very cooperative and helpful
if you only send photos, they ask for a video again
you can send a video of the photos, and then they are happy

when they reply, to your email, dont reply from your email, go back to the Bangood page and use their contact form again, just paste in their reply to your email and add your reply, but send through their contact form. if necessary, send the same video again.. they are just following a script, and afaict staff at their end is required to ask for video, and the email address they reply from cservice@banggood.com does not accept our replies

again, dont send your email to cservice@banggood.com it will not get a response, use the webform http://www.banggood.com/Contact-Us_hi111 and click submit now, fill out the form below that..

I though they were ignoring my emails, I dont think they get the replies unless you use their contact form

once I did that, I got prompt and courteous replies in 24 hours, and they offered me a refund by the 3rd email. I accepted the refund. I did not want to get caught up waiting for a replacement.. though I may still choose to order another one.

Streamer
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Sledgestone wrote:
Bad news.. My replacement Tip arrived last week and still have the lockout issue. I’ve sent a PM to the Banggood rep here, but got no answer.

So sorry I saw this post…. Facepalm

The true definition of “insanity” immediately popped into my head. So glad I got refunded. Couldn’t have stood the trauma of a BG V1 repeat.

sjokotof
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Hi everybody. Registered to update the story with my experiences.

Not as happy as most of you seem to be -nor as lucky!

Ordered a blue and a green TIP CRI 1st week of Nov, had to return both after uploading a video showing the problem. They agreed to refund the return shipping.

Got replacements for both lights 2nd week of Jan, one of which turned out to be yet again the old version.

The 2nd replacement for that one light came in 3rd week of Feb, turns out to be the old version YET AGAIN.

Unbelievably after asking for pics of shipping label and SKU/Barcode (and getting those) they also want another one of those videos ‘please take a short video and upload to YouTube to show the problem? With the website link of it, we can see the problem clear and find the solution’.
Made another video but am asking for a refund this time, I give up.

I also give up on BG as they only want to contact the supplier even though they did a dismal job at checking what they send out.
it might be the old version mixed with the new version, we have to check the stock again with the supplier to aviod the same issue.
Wow. You think? Facepalm

To end on a more positive note a big thanks to M4D M4X for all the help!

Streamer
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sjokotof wrote:
Hi everybody. Registered to update the story with my experiences.

Not as happy as most of you seem to be -nor as lucky!

Ordered a blue and a green TIP CRI 1st week of Nov, had to return both after uploading a video showing the problem. They agreed to refund the return shipping.

Got replacements for both lights 2nd week of Jan, one of which turned out to be yet again the old version.

The 2nd replacement for that one light came in 3rd week of Feb, turns out to be the old version YET AGAIN.

Unbelievably after asking for pics of shipping label and SKU/Barcode (and getting those) they also want another one of those videos ‘please take a short video and upload to YouTube to show the problem? With the website link of it, we can see the problem clear and find the solution’.
Made another video but am asking for a refund this time, I give up.

I also give up on BG as they only want to contact the supplier even though they did a dismal job at checking what they send out.
it might be the old version mixed with the new version, we have to check the stock again with the supplier to aviod the same issue.
Wow. You think? Facepalm

To end on a more positive note a big thanks to M4D M4X for all the help!

When there are known issues with a particular light, it makes a lot of sense to order it from a USA vendor. Not worth the repeated head aches to save a few bucks. The US vendors are willing to check their stock before shipping lately and won’t jerk you around needlessly like the China connection is notoriousl for. Live and learn. Took me a while to wise up too. Grad

OH…Welcome to the Forum Smile

Streamer
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sjokotof, I assumed you were in USA, but looking at your location I see nl?

I have no idea where you are now… Facepalm

ETA: Oh, I google nl >>>> Netherlands.…. Blushing

sjokotof
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Thank you for the welcome Streamer.
I only became aware of any problems with TIP after having ordered…
A good dealer can be invaluable I agree (although it would have to be a European one to prevent those pesky 21% customs fees). Greed got the better of me!

The weird thing is, the green one was to be a little present for someone with a green car and the blue one was ordered for the hell of it. Sure enough I end up with one good blue one and two useless green ones, how’s that for karma Flat Stare

Streamer
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Banggood was a real pain to deal with, BUT they refunded my money and I got to keep the faulty Tip. Still the headaches Sick outweighed the keeping of a free faulty TIP. I just set it on the nightstand and use it for night runs to the toilet at the WEE hours…not worthy of pocket carry… LOL

jon_slider
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sjokotof wrote:
one good blue one and two useless green ones

swap the guts of your free lights?:-)

my opinion:
fwiw, I found Banggood very easy to work with, and they have done right by me. They do ask for a video every time, but once they get it, they refund, and if the item is small, they let you keep it.

As Streamer reports, he has a free Tip that he still uses, despite its failings. Hard to complain about Free.

I also have a Free Astrolux M03, that unfortunately I do Not use, it flickers madly and I cant find low mode most of the time, so the refund was legit, and the freebie unfortunately, unuseable.

Seeing as they had given me a refund, I ordered an M02, which to my happy surprise, works very well.

In any case, specific to the Tip, if accidental activation is a dealbreaker, and youre out of patience trying the replacement approach, consider a refund and then order again separately. It is possible replacement lights come out of a different bag than new orders Smile

Also, I bought a LAD instead of a Tip. The LAD has ZERO accidental activation issues. There are other differences between the two, for my needs the LAD is working out very well..

unfortunately Banggood does not over a deal on the LAD, if they did, I would not hesitate to order from them again.

fwiw, Im not affiliated, and they dont send me free stuff to review.. just my experience and opinion.. ymmv (hopefully not Smile

sjokotof
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Yes a tad harsh on BG perhaps, guess the surprise they displayed in some of their emails when I reported a well-known problem irritated me.
Heh. The thought they simply kept sending replacements from the stack of returned lights had occurred to me too. But I thought nah they wouldn’t. Would they?

Hadn’t even considered swapping innards! Might yet do that, thanks.
And the Manker might be a good idea too, holding out for a bit as not everybody is equally enthusiastic about the brand if I understand correctly. And the TIP’s larger battery does count.
No longer need the little gift though, so it’d be just for me me me!

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