Banggood.com -- Solutions For the Nitecore Tip

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Dep668
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Lucky, i havent even received response.

evankouros
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Dep668
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Thats good news, i considered the Tip Winter, but after the Holidays, i would prefer any other colour haha. Unfortunately my 3 CRI’s were not updated. Sent pictures and videos to Banggood, still without a response. So it looks like there is no solution for me. Facepalm

evankouros
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I think that now I’m gonna buy at least 2 TIPs Winter Red/Blue.
After a while I might swap them to 1 Red and 1 Blue. LOL

Ormbett
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Well…. this is the respons I got from Banggood cs after sent them a video:

Quote:
“For the problem,, it is normal that the light blinkswhen you push one of the buttons. The light is not defective and please don’t worry.”

Is this the kind of help we should expect Swi?

Kind regards

evankouros
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Facepalm ... Ormbett, I guess you'll have to send many e-mails in order to find the solution.

Maybe it'd be a good idea to attach a screenshot of the OP of this topic. Wink

 

evankouros wrote:
I think that now I'm gonna buy at least 2 TIPs Winter Red/Blue. After a while I might swap them to 1 Red and 1 Blue. :))

I realized that cover swap can't be done. Holes at button's places (upper blue or green part) could be covered (e.g. with sugru), but there's not much we can do with screw's threads (they are at the bottom -red at TIP Winter- part) and USB charging port place.

Dep668
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Ormbett wrote:
Well…. this is the respons I got from Banggood cs after sent them a video:
Quote:
“For the problem,, it is normal that the light blinkswhen you push one of the buttons. The light is not defective and please don’t worry.”

Is this the kind of help we should expect Swi?

Kind regards

Yes haha, i finally got a response, to ship the 3 defective tips back. Bad part for me is that the shipping cost is practically the same as what i paid for supposed v2 tips. Not sure yet how we will be reimbursed for this, and im not confident about anyone picking out working versions as it seems most cs reps dont know or understand the issue at hand.

Banggood
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Hi dear friends,

Firstly, only on behalf of the company to apologize to you, because our CS neglected their duty and lack of judgment, could not handle the problem correctly. Now we already renewed a professional CS to solve this problem for all of you. Please don't worry.

 

Once again, solutions For the Nitecore Tip:

1. You need to use photos or videos to prove the Nitecore TIP is purchased from us and came with old version, we will send you the newest Nitecore tip the same model as the one you bought before.

2. Please return the old one to us, we will compensate the transportation expenses into your PayPal account within 3 days when we received the returned product.

 

Thank you for understanding!

 

 

Best Regards,

Swi

8% coupon for all categories

coupon code: BLF

Link: https://goo.gl/4JmL8w

 

Business inquiry

EMAIL: chendongling@banggood.cn

Skype: swiling88

RocketTomato
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Swi, what is the shipping address that we are supposed to return the Tips to?

Email sent and I filled out a resend request on the website.

Thanks for your help/

Tete
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I have to say that my refund/return experience was very different than many others seem to have had.

I ordered 1 Tip CRI and 1 Tip on November 4th, received them November 23rd. The CRI was working right out the box, but the Tip I had to charge first.

After reading about the lockout-problem, I checked if they had the blinking switch. They both did. But the real problem was that the Tip had drained its battery, in about two weeks, just sitting on the shelf, not even in lockout-mode…

I e-mailed BG about the problem and got a response simply saying they will send a replacement immediately. Next day they informed that the blue-color was OOS, and if I could choose another color… I chose gold.

And now on January 6th, I got the new golden one! Big Smile

And what is even more strange: they never asked any videos or returning the faulty-one, they just sent me a new one…

So, at least from me, 10/10 points for Banggood CS! Thumbs Up

Sledgestone
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Bad news.. My replacement Tip arrived last week and still have the lockout issue. I’ve sent a PM to the Banggood rep here, but got no answer.

jon_slider
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ouch!… sorry for your pain

the most effective way I have found to communicate with Bangood is to go to their website an use their contact page to send an email w your order number. Include a youtube video of the item showing the problem.

it IS a pain to make and upload a youtube video, but once you give them that, they are very cooperative and helpful
if you only send photos, they ask for a video again
you can send a video of the photos, and then they are happy

when they reply, to your email, dont reply from your email, go back to the Bangood page and use their contact form again, just paste in their reply to your email and add your reply, but send through their contact form. if necessary, send the same video again.. they are just following a script, and afaict staff at their end is required to ask for video, and the email address they reply from cservice@banggood.com does not accept our replies

again, dont send your email to cservice@banggood.com it will not get a response, use the webform http://www.banggood.com/Contact-Us_hi111 and click submit now, fill out the form below that..

I though they were ignoring my emails, I dont think they get the replies unless you use their contact form

once I did that, I got prompt and courteous replies in 24 hours, and they offered me a refund by the 3rd email. I accepted the refund. I did not want to get caught up waiting for a replacement.. though I may still choose to order another one.

Streamer
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Sledgestone wrote:
Bad news.. My replacement Tip arrived last week and still have the lockout issue. I’ve sent a PM to the Banggood rep here, but got no answer.

So sorry I saw this post…. Facepalm

The true definition of “insanity” immediately popped into my head. So glad I got refunded. Couldn’t have stood the trauma of a BG V1 repeat.

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