Kaidomain slow

37 posts / 0 new
Last post

Pages

ecotack
Offline
Last seen: 2 weeks 6 days ago
Joined: 11/11/2016 - 06:50
Posts: 47
Location: UK, Cumbria
Kaidomain slow

I have two orders outstanding with KD, first I placed on 7th Oct, neither has arrived. When I complained they said pay $2 and they will resend registered airmail (they were very quick to suggest this). I sent the $2 a week ago, but no reply to my eMails since.

I’ll give them one more chance before I contact PayPal. Anyone else having problems with them at the moment?

djozz
djozz's picture
Online
Last seen: 3 min 25 sec ago
Joined: 09/07/2012 - 17:04
Posts: 10825
Location: Amsterdam

No, the shipping has been fine in my orders from this year, everything arrived within a couple of weeks. You may have been unlucky, or KD is getting worse, I don’t know.

will34
will34's picture
Offline
Last seen: 3 weeks 4 days ago
Joined: 12/18/2012 - 00:12
Posts: 3193

My last order only took 3 weeks to arrive which is impressive given that I only ordered 2 bare emitters and a small reflector.

ecotack
Offline
Last seen: 2 weeks 6 days ago
Joined: 11/11/2016 - 06:50
Posts: 47
Location: UK, Cumbria

I know in the past KD has been slow with some stuff and quick with others (typically slower than DX). I was quite surprised how quick I was getting email replies from them, until I paid the $2 they asked for, now nothing for a week.

BanL
Offline
Last seen: 5 hours 26 min ago
Joined: 04/10/2015 - 12:30
Posts: 175
Location: China

Hi

Please PM me your order number or send an email to sales@kaidomain.com for inquiry.

Since this is peak season for the package delivery, some packages maybe delayed for some times.

Hope you can understand with us.

Thanks

Ban

kaidomain.com KD - LED Flashlights, DIY Parts and Accessories

Inquiry for KD, please feel free to contact me.

Enderman
Enderman's picture
Offline
Last seen: 1 hour 26 min ago
Joined: 11/03/2016 - 22:42
Posts: 1855
Location: Vancouver, Canada

will34 wrote:
My last order only took 3 weeks to arrive which is impressive given that I only ordered 2 bare emitters and a small reflector.

Pretty sure that with chinese stores like kaidomain stuff if shipped by boat for cost reasons, so the order needs to get on a boat, get loaded, travel, get unloaded, sorted, etc…
khas
Offline
Last seen: 2 hours 27 min ago
Joined: 08/08/2014 - 07:20
Posts: 766
Location: Denmark

I haven’t had any problems with KD all orders arrived within three weeks, I always pay for tracking though, pretty sure Ban will sort it out for you.

ecotack
Offline
Last seen: 2 weeks 6 days ago
Joined: 11/11/2016 - 06:50
Posts: 47
Location: UK, Cumbria

Thanks for the offer of help BanL, but I received a reply from KD this morning and have a tracking number. If I have any more problems I’ll PM you. I just got a bit worried as my support questions were being answered very quickly, then when I paid the $2 extra KD went quite for a week.

snakebite
snakebite's picture
Offline
Last seen: 8 hours 48 min ago
Joined: 11/20/2013 - 20:21
Posts: 1591
Location: dayton oh

all shipping is slow right now.carriers and customs are overloaded with holiday packages.
not a bit unusual for packages to disappear in customs if they contain batteries too.

m_a_schuster
Offline
Last seen: 2 weeks 6 days ago
Joined: 12/13/2016 - 15:01
Posts: 32

I have not ordered from them in many years; but in mid November placed an order for an emitter board and clicky switch. A week later it had not been acknowledged, and after 2 emails Kaidomain sales finally responded. They said that shipping through Turkey was slow lately and that I should expect it to take a month. I am in the US. They provided tracking info through an all-in-one Chinese site and, sure enough, it is shown as having originated in Turkey. Huh?

BanL
Offline
Last seen: 5 hours 26 min ago
Joined: 04/10/2015 - 12:30
Posts: 175
Location: China
ecotack wrote:
Thanks for the offer of help BanL, but I received a reply from KD this morning and have a tracking number. If I have any more problems I’ll PM you. I just got a bit worried as my support questions were being answered very quickly, then when I paid the $2 extra KD went quite for a week.

Hi

Thanks for your understanding.

If you have any question, please feel free to contact me.

Thanks

Ban

kaidomain.com KD - LED Flashlights, DIY Parts and Accessories

Inquiry for KD, please feel free to contact me.

BanL
Offline
Last seen: 5 hours 26 min ago
Joined: 04/10/2015 - 12:30
Posts: 175
Location: China
m_a_schuster wrote:

I have not ordered from them in many years; but in mid November placed an order for an emitter board and clicky switch. A week later it had not been acknowledged, and after 2 emails Kaidomain sales finally responded. They said that shipping through Turkey was slow lately and that I should expect it to take a month. I am in the US. They provided tracking info through an all-in-one Chinese site and, sure enough, it is shown as having originated in Turkey. Huh?

During this period, i suggest you choose to have registered airmail.

Since this is the peak season for the package delivery, i understand the local post officers need to handle a volume of parcel from different places. There is easier to have package delayed or lost in this period.

We would responsible for the package lost or delivered failed. Please don’t be worried.

I hope you can understand with us and be patient to wait for some more days.

Thanks

Ban

kaidomain.com KD - LED Flashlights, DIY Parts and Accessories

Inquiry for KD, please feel free to contact me.

aginthelaw
aginthelaw's picture
Offline
Last seen: 52 min 17 sec ago
Joined: 09/30/2014 - 21:31
Posts: 279
Location: noo joisey

They just told me 6 weeks later, that my order is out of stock. And that’s only because this is the second email I sent requesting an update.

never fear shadows…it means a light shines nearby

P3D
Offline
Last seen: 2 weeks 2 days ago
Joined: 12/28/2015 - 23:37
Posts: 26

What does kaidomain use for registered airmail? Chinapost?

BanL
Offline
Last seen: 5 hours 26 min ago
Joined: 04/10/2015 - 12:30
Posts: 175
Location: China
P3D wrote:
What does kaidomain use for registered airmail? Chinapost?

Hi

We will choose the appropriate logistics courier for you by default. You can also specific what is the logistics courier are you prefer.

You can leave us a message when you place the order.

kaidomain.com KD - LED Flashlights, DIY Parts and Accessories

Inquiry for KD, please feel free to contact me.

bonegunner
Offline
Last seen: 4 days 7 hours ago
Joined: 11/01/2014 - 15:12
Posts: 9
Location: GA

I placed order with KD on 12/30/16.

Got email that order was created on 1/2/17.

Have not received merchandise, or any shipping notification.

Sent reply email today on their order notification email 1/2 asking where is order.

Their system sent an auto-reply email saying they are on holiday from 1/22 – 2/5 .

I ordered from Dealextreme on same day 12/30, and have had that merchandise for 10 days.

KD very slow, unacceptably slow.

BanL
Offline
Last seen: 5 hours 26 min ago
Joined: 04/10/2015 - 12:30
Posts: 175
Location: China

Hi friend,

You can PM me your order number.

I will help to check the shipment status for you.

Happy Chinese New Year Big Smile

Ban

Support @ kaidomain.com KD

kaidomain.com KD - LED Flashlights, DIY Parts and Accessories

Inquiry for KD, please feel free to contact me.

ImA4Wheelr
Offline
Last seen: 5 days 21 hours ago
Joined: 02/03/2013 - 14:51
Posts: 7404
Location: SC

bonegunner wrote:
I placed order with KD on 12/30/16. Got email that order was created on 1/2/17. Have not received merchandise, or any shipping notification. Sent reply email today on their order notification email 1/2 asking where is order. Their system sent an auto-reply email saying they are on holiday from 1/22 - 2/5 . I ordered from Dealextreme on same day 12/30, and have had that merchandise for 10 days. Dealextreme very slow, unacceptably slow.

You do realize that pretty much all of China is in the middle of a monthly-long holiday.  Let them enjoy it and relax, you have like 180 days to file a claim.

BanL
Offline
Last seen: 5 hours 26 min ago
Joined: 04/10/2015 - 12:30
Posts: 175
Location: China
ImA4Wheelr wrote:

bonegunner wrote:
I placed order with KD on 12/30/16. Got email that order was created on 1/2/17. Have not received merchandise, or any shipping notification. Sent reply email today on their order notification email 1/2 asking where is order. Their system sent an auto-reply email saying they are on holiday from 1/22 – 2/5 . I ordered from Dealextreme on same day 12/30, and have had that merchandise for 10 days. Dealextreme very slow, unacceptably slow.

You do realize that pretty much all of China is in the middle of a monthly-long holiday.  Let them enjoy it and relax, you have like 180 days to file a claim.

Hi friend

Thanks for your supporting and understanding with us.

If you have any urgent matter or inquiry, you can also PM me or leave me a message.

I will respond asap.

Maybe there is some delayed for the answering.

Hope you can understand with it.

Happy New Chinese and Gong Xi Fa Cai

Ban

Support @ kaidomain.com KD

kaidomain.com KD - LED Flashlights, DIY Parts and Accessories

Inquiry for KD, please feel free to contact me.

bonegunner
Offline
Last seen: 4 days 7 hours ago
Joined: 11/01/2014 - 15:12
Posts: 9
Location: GA

I became alarmed after checking tracking on order number.

Nothing showed up on tracking yesterday , after order confirmation on 1/2/17.

Holiday started 1/22 as stated in their auto response email and in my post.

I felt 20 days is enough time to ship order.

Ban l has responded to via email, and item was shipped 1/16.

If I had gotten email or shipment notification everything would be cool.

Tinderbox UK
Tinderbox UK's picture
Offline
Last seen: 7 hours 2 min ago
Joined: 12/26/2016 - 06:17
Posts: 282
Location: England, United Kingdom

I had a couple of orders i received just before Christmas for li-ion cells, one came in 2 weeks the other 3 weeks they included a free supercheap AA LED flashlight to get around the li-ion shipping regulations.

 

John.

SkyRC MC3000 – Maha C9000 – LaCrosse BC-900 – Floureon BT-C3100 V2.2 – Accumanger 10 and 20 -Thunder AC6 LiitoKala Lii-100 – Cozypony 24W Solar Panel – Soshine H4 – Soshine T2 – Soshine E4S

Rufusbduck
Rufusbduck's picture
Offline
Last seen: 1 week 6 days ago
Joined: 04/04/2012 - 15:34
Posts: 10365
Location: Golden state

I’ve received items before tracking showed anything. 20 days is acceptable, two weeks is great, and 8 weeks is not unheard of. Anywhere in between is going to happen. Try not to worry to much about it for the first month.

Three Tanna leaves to give him life, nine to give him movement. But what if he eats the whole bag?

Scott

ace0001a
Offline
Last seen: 14 hours 37 min ago
Joined: 05/22/2010 - 20:23
Posts: 121
Location: Sactown

I got to say I’m concerned with my recent order. I placed an order for 4 dropins on 9/14/17, total $43.40 so not a big order. It’s been about a month now and no tracking number shows up in the order status but is showing as “shipped”. I’m in California and usual my orders with them take a little over 2 weeks to get to me in my past experience, maybe 3 weeks tops but all have always shown a tracking number within a week after ordering. I tried reaching out to Ban and he said he’d look into it but didn’t provide me any additional information beyond that. So I decided to play it safe and put in a Paypal dispute earlier in the week. It took them over a day to respond with:

“Hi Sir, So sorry for delay. The order can be shipped today, would you please kindly close the dispute and we ship out the package?”

I then asked what was the reason for the delay for not shipping for over 3 weeks since the order was created and this was the response they gave me:

“Since the drop in is need to be installed, sometimes it will take longer time to make it. Hope you understand it. And the tracking number is XXXXXXXXXXXX by 4PX. It can be tracked on en.4px.com two days after it ship out. The package already in shipping company. Please kindly close the dispute and we can ship it out.”

I have ordered P60 dropins from them before and never did it take me than 2 or 3 weeks to get to me and never was I ever under the impression or understanding they had to be made to order as it’s reasonable to think their supplier already have them pre-built ahead of time and have an inventory of them. I then told them I will be glad to close the Paypal dispute once I can actually track the package through USPS, not quite understanding what “4PX” is.

They then said:

“To US, we use 4px US express line, it normally take around 2 weeks to arrive. Can we use that shipping method?”

Anyone here in the US have any experience with 4px? Are they something like DHL where they hand the package off to USPS for delivery? If so, I would think at some point it can be tracked via USPS.

Not necessarily a bad customer service experience so far, but could be better in my opinion. I’m concerned they seem to be not understanding my point of view by insisting several times I close the Paypal dispute. So I’m not sure if something is being lost in communication here or there still is a huge difference in perspective on customer service between the east and the west. Also maybe I’m expecting too much, but I was hoping for a better explanation for the delay than what they gave me… more like, “oh we’re sorry we made a huge mistake and it’s our fault for the bad service” or something like that. I don’t know like I said, maybe something is lost in the translation.

Tinderbox UK
Tinderbox UK's picture
Offline
Last seen: 7 hours 2 min ago
Joined: 12/26/2016 - 06:17
Posts: 282
Location: England, United Kingdom

In comparison my last order from Fasttech, 2 weeks ago was 10 days to the UK, Same for an US BLF member we both ordered knives.

 

John.

SkyRC MC3000 – Maha C9000 – LaCrosse BC-900 – Floureon BT-C3100 V2.2 – Accumanger 10 and 20 -Thunder AC6 LiitoKala Lii-100 – Cozypony 24W Solar Panel – Soshine H4 – Soshine T2 – Soshine E4S

pommie
Offline
Last seen: 9 hours 18 min ago
Joined: 08/28/2013 - 03:56
Posts: 845
Location: Corio, Victoria, Australia

On 22/08/17 I placed orders with KD and FT, FT informed me it would be 10 days until they had the stock, I said OK send when ready and on the 10th day it was shipped with a tracking No for a $10 order, KD said theirs was shipped the same day (22/8) I received the FT order a week ago, still no delivery and no tracking No from KD Sick

Cheers David

Nothing to see here folks, move along...BLF GT proto

Tinderbox UK
Tinderbox UK's picture
Offline
Last seen: 7 hours 2 min ago
Joined: 12/26/2016 - 06:17
Posts: 282
Location: England, United Kingdom

Before Christmas i ordered li-ion battery`s from KM, 2 separate orders, one came in 2 weeks, the other took 3 weeks.

 

John.

SkyRC MC3000 – Maha C9000 – LaCrosse BC-900 – Floureon BT-C3100 V2.2 – Accumanger 10 and 20 -Thunder AC6 LiitoKala Lii-100 – Cozypony 24W Solar Panel – Soshine H4 – Soshine T2 – Soshine E4S

Threadneedle
Threadneedle's picture
Offline
Last seen: 4 hours 47 min ago
Joined: 01/19/2016 - 17:19
Posts: 356
Location: London, UK

I ordered a lowly NW XP-l Hi for my Manker U11 before my safari in Africa. I ordered it like 6 weeks before – ample time. It gets to a month and nothing. I speak to Kaidomain and they had forgotten to send it. They apologised and dispatched it the next day, and I accepted that it wouldn’t come in time. Two weeks later, on the very day of me leaving it arrives – but I had no time to do the swap. Mildly irritating at most.

Tinderbox UK
Tinderbox UK's picture
Offline
Last seen: 7 hours 2 min ago
Joined: 12/26/2016 - 06:17
Posts: 282
Location: England, United Kingdom

Amazon take 10 days to deliver free orders, they hold onto the order for 9 days and then delivers on the 10th to make delivery so painful that you sign up for Prime.

 

Ha Ha, Jokes on them, I order from eBay instead.

 

John.

SkyRC MC3000 – Maha C9000 – LaCrosse BC-900 – Floureon BT-C3100 V2.2 – Accumanger 10 and 20 -Thunder AC6 LiitoKala Lii-100 – Cozypony 24W Solar Panel – Soshine H4 – Soshine T2 – Soshine E4S

bikenber73
bikenber73's picture
Offline
Last seen: 21 min 55 sec ago
Joined: 11/12/2011 - 15:09
Posts: 1733
Location: Maryland USA

I have stopped ordering from them lately. Great light selection and parts but WTF is wrong with the shipping system/department??

ace0001a
Offline
Last seen: 14 hours 37 min ago
Joined: 05/22/2010 - 20:23
Posts: 121
Location: Sactown

Well then that is a shame because they do seem to have an excellent selection of lights and parts for us flashaholics. At the very least, I wish they would be less robotic with their customer service responses when they have shipping problems or made a mistake in not shipping. To me, the response I got was very matter of fact, just made it seem like they didn’t really care to make things right and correct the problem. Like I said previously, maybe I’m expecting too much or being unrealistic based on the levels of customer service we get here versus elsewhere in the world… again perhaps something is lost in translation.

g_sintornillos
g_sintornillos's picture
Offline
Last seen: 3 hours 13 min ago
Joined: 04/19/2014 - 08:13
Posts: 780
Location: Tacuarembó, Uruguay

ace0001a wrote:
“Hi Sir, So sorry for delay. The order can be shipped today, would you please kindly close the dispute and we ship out the package?”

Ask for the money back

They return the money through PP and the dispute will close automatically
Then, with the money you order again
This way you keep PP protection
After closing a dispute, you can not reopen

Sorry for my bad English

Pages