DinoDirect Email Bombardment

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vas
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Joined: 08/31/2011 - 16:43
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Location: Essex, UK
DinoDirect Email Bombardment

I ordered the UF-H3 as part of the Group Buy. Since placing the order I have received 13 "progress report" emails from DinoDirect about the order. Usually it's the same email 3 times in a row within 30 seconds.

I'm all for keeping in touch with the customer but this is ridiculous!

tim817
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Last seen: 7 years 7 months ago
Joined: 09/16/2011 - 07:55
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Location: Lone Star State

 Same here. It is annoying as i have my email connected to my iphone. The time they send email usually when i was sleeping at night. 

Oxy Moron
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Joined: 03/24/2010 - 13:55
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vas wrote:

I ordered the UF-H3 as part of the Group Buy. Since placing the order I have received 13 "progress report" emails from DinoDirect about the order. Usually it's the same email 3 times in a row within 30 seconds.

I usually get one dupe a couple of seconds later. So that's definitely a bug. The progress reports may have to do with the way their ticket system is set up. Some systems send out an update every time a ticket is touched. That's good if you work there and you need to be kept in the loop. Not so good if the email goes to the customer. 

JohnnyMac
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Joined: 04/12/2011 - 16:03
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Hmmm...not complaining by any means but the only email I got was a couple days ago notifying me that my light was shipped.  It also had a pic of the light in it's gift box which I actually found to be a nice touch. No duplicates to the email and no other SPAM from them either.  That'll probably change now that I talked about it. LOL