So an order went missing and I lodged a claim after 40 days. They’ve just told me that I need to end my claim to process the refund, which sounds a bit sus to me. Anyone have any thoughts/experience?
don’t do it
That’s not how a claim is properly handled. I would insist on resolution BEFORE closing it. Once closed, you can never re-open it.
Don’t do it. I’ve had issues with bangood. Now I avoid ordering from there. Every light I’ve purchased has some kind of issue. Even with gearbests customer service I’ve had much better luck dealing with them. They havnt sent me a defective light yet at least. Once you close the PayPal claim as said above they don’t have to refund anything. Your agreeing your happy with everything and canceling the claim. Make them do the refund through PayPal. There should be a open communication line between you and them through PayPal. Send PayPal the email. Showing them saying they will refund only if you close the claim. Tell PayPal you feel they are trying to cheat you out of the protection
Thanks guys. That’s exactly what I was worried about. I’ll include their message in the PayPal ticket. So far I actually prefer gearbest, they’ve shipped out things much faster and have always been quicker to respond to my queries.
Call Paypal and they’ll refund you while you’re on the phone. I had the same issue with DX last year and an Ebay seller last week.
“insist on resolution BEFORE closing it.”
implicit vendor trust, sadly.
Hmm, side note, I got shorted a small item (<1buk) in a recent order from GearBest, the package was properly sealed and thoroughly mummified with clear packing tape, yet I was asked by GB to open a claim with PostNL, and then they (GB) would credit me or something.
Huh? The package wasn’t ripped, nothing fell out, someone probably just dropped the critter (microSD reader, in a packet about the size of a sugar-packet) on the floor when packing it. Ain’t PostNL’s fault nor USPS. Feels kinda shady to blame’n’claim against PostNL if someone at GB or one of their suppliers screwed up.
I even wrote back today that it feels dishonest, but didn’t get an answer yet.
Dunno, is that Just The Way Things Get Done™ over in Asia?
The almighty dollar. Probably figure you have insurance on the order they’ll just bill the post carrier. And get to double sell the item. That little packet was most likely picked up and resold or the warehouse worker just forgot to pack it. I’m sure they are told to hurry up. Every GearBest order I make when they take the picture the bin is full with tons of other envelopes of orders.
As others have said do not close the paypal dispute until your problem is fully resolved.
Last year Banggood messaged me saying that they wanted to refund me in full for an order that hadn”t arrived (over 60 days) but that their system wouldn”t let them while I had a paypal dispute open.
They told me to close the paypal dispute & send them confirmation that it was closed & they would refund me in full within 48 hours.
Being naive & never having been in that position before I believed them & stupidly closed the dispute.
This resulted in several weeks of me asking where my refund was & them saying I had now received the order.
They then changed tack & told me that the matter had been resolved.
Finally after explaining the situation to paypal several times paypal eventually refunded me as a one off gesture.
hmmm… This thread I will be using as reference for a possible dispute, since I received a lemon xt12gt. maybe it is a different case, since I received my order BUT it came defective. Any similar experience with you guys receiving a lemon flashlight? How did you make the dispute of having claimed a defective item? How was it resolved with banggood (if it really did) or with paypal?
Thank you guys for your help!
Like all else say, never close a Paypal dispute to resolve dispute just because vendor asks you to. It’s a con…. No brainer from here on out I hope.
so, should I make a dispute with paypal first or should I file a ticket to banggood first? Crap, Im just plainly disappointed 2 days after receiving my light, as this was the first time I transact with Banggood, clearly not a good first experience.
File a ticket for sure, so you can verify you did ‘exhaust your administrative remedies’ — did all that you could to get this fixed.And don’t let them get your goat.
There’s either a bad manager there telling some new employee to do this wrong, or a new employee trying to look good to management by “closing tickets” — either way, not acceptable.
I noted this thread as a cross-reference: Rating: [BG] BangGood.com
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When Banggood refunds you, it will automatically close the claim. If you close it, it can’t be re-opened.
This info should be stickied. They actually told me that the claim is “blocking” the refund, some pseudo-technical crap. Since they gave Bella a similar excuse they could be doing this to plenty of others.
Me personally, I give the place first crack at making it right.
If they don’t, then drag out the heavy artillery.
I wonder if even stoopit little issues like that could be costing them much more in business? Either lost business, people being extra wary (and not letting things go, just on principle), going to competitors, loss of goodwill, etc.
if that was in email or chat, select all, copy, and paste in here.
That might help to figure out who’s lying at BG, it’s either a support desk person or that person’s manager.
ok, ill have to contact banggood first, darn it’s just so disappointing since this is my first ever transaction with banggood. I hope they reply as soon as possible since I already filed a ticket to them last night and messaged “banggood” here in the forum.