How fast Banggood Resolve your Lemon Light Problem?

Hi guys, I know that it’s so frustrating to wait patiently and receive an order overseas only to realize that what you received has a defect/quality issues. Worse, is that it is your first time dealing with a certain online seller. So I ordered from banggood a Klarus xt12gt, provided them (Swi and cservice@bangood.com) youtube link and picture of the flashlight with the shipping label. And im on the waiting game. :question:

Any other experiences with you receiving a defective light? How fast did banggood resolve (resend a replacement / repair / refund)
your problem flashlight?

I dunno, never had a problem with Banggood items, including the one light I bought from them (a Convoy C8).

Normally, I just contact the manufacturer itself. That has worked for me for Jetbeam, Olight and Thrunite, every time with good results.

You will be waiting a long time its Chinese new years. Most businesses wont ship out till after new years.

My XT12GT was faulty and I contacted Swi. 2 days later my replacement was in the post. It’s not arrived yet but stuff is taking ~7-10 days from them at the moment.

Hi chris! May I know what is the defect of your xt12gt? I dont know why swi does not reply again after I submitted my youtube link and shipping label, Both message here and her email in banggood. It was just seen. Hmmm…

@everydaysurvivalgear

Thanks for the heads up! I will take note on that. Why does it have to be on a bad problem with bad timing. Lol

I posted it in my review thread, you commented in there too - Klarus XT12GT
Basically the light doesn’t work at all. It smells of burnt electronics and I’ve posted my dead light to Lexel for him to rip it apart and see what he can see.

Well, maybe my xt12gt will also be like that soon, since the light flickers after a few seconds/minutes and eventually shutting down. Still need to wait a few minutes to turn it on back again. Plus, the main tail switch dont work most of the time.

I ordered an Imalent DT70 From Banggood recently, I received it within a week or so. The packaging and case for the light were all intact and there was no damage. I charged the batteries and turned it on, and, what the… Only 3 of the 4 LED’s illuminate. I followed their policies and emailed them everything required, two emails through Banggood’s website. I then sent them two emails through the forums and another email through PayPal and have not heard back from them. It’s been a week and this is ridiculous!

LT :rage:

make a paypal dispute.

Hah… I was part of the Astrolux S41S preorder group. Ordered September 30th, Received November 15th. Light was DOA, as many of them were. Requested replacement head, was told that the heads were out of stock, and I had to wait. I received an email with a tracking number on November 25th, and… still nothing. Tracking number just says shipped. I don’t feel like they are lying about shipping a replacement head, but the time it’s taking is frankly stupid. Since then, the design of the light has been revised, and the new models shipped out to customers, yet I am still without a working light despite my early order.

when was the last time they replied to you? and does their reply said “please wait patiently blah blah blah”? :person_facepalming:

Last reply was the shipping notice. Nothing since then.

I did just check the tracking number again, it now says arrived in destination country on Jan 22. 2017. They really need to stop using migratory birds for their international shipping. Here’s hoping I actually get it. I also ordered a single 14500 cell on Sept. 30th, they shipped without tracking number, never heard of it again. I really should open a claim for it.