I feel bad for asking him to extend purchase protection again as I’ve been requesting him about 3 times already
Yes he is helpful but shipping is being an ass for circulating around Guangzhou and shenzhen.
I ordered mine last year December but the tracking died at January.
It’s March now and I doubt me and Simon knew what happened to my package
Simon’s customer care is extremely good. He’s always seen me right in the end, and he will send you a replacement package if need be. Sometimes the original package shows up after all, though, and then you’ll need to agree with him whether to buy the extra stuff or send it back to him.
We were talking about this sort of thing a few days ago; you can see my 10 week shipping experience with a Convoy package here if you’re curious.
Not sure bout AE’s or Simon’s policy but I have an experience with missing shipments with GB. They did mentioned that it takes like 2 months from date of shipment to be expired. Then only they can decide the next course of action. They agree to resend the items I ordered.
I think they have some sort of insurance contract with the shipping company to cover such event.
Alright. I’ll see what to do once the protection is about to end.
I’ll request simon for a 2nd reship if it has to end there.
Thanks